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Sandy Sansing Chevrolet - Service Center

Pensacola, FL

4.6
209 Reviews

209 Reviews of Sandy Sansing Chevrolet - Service Center

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May 21, 2025

Very friendly and helpful service department. Got my truck serviced and out in a timely manner. More

by Gatorpoison80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 21, 2025

Sara was Excellent very patient helped me understand things about my Vehicle Great Job Thanks More

by 108BJsug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
May 19, 2025

Easy to work with for scheduling, service techs are great. Service is always clean and efficient! Everything I seek in a reputable dealer More

by Keith.thuerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Moore
May 28, 2025 -

Sandy Sansing Chevrolet responded

Hello Keith! We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We hope we can assist you in the future.

May 18, 2025

Thank you so much Service you have done on my car that was fast service More

by sundrakennedy52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whataburger restaurant
May 17, 2025

Buenos días la verdad me siento satisfecho con el trabajo que me han echo y muy buena atención siempre me estuvieron informando el proceso que llevaba mi camioneta More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No se el nombre
May 16, 2025

Thanks to Bobby Moore for helping me understand the needs of my car.and recommending means to getting it in good condition. More

by mfgund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Moore
May 16, 2025

Roberta is the main service advisor that I've used. Friendly and informative. Unfortunately, I won't be coming back as you have hired a former employee from Hill Kelly named Daelyn. When I checked i More

by Lisa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta
May 15, 2025

They are very helpful and nice and always answer when I call and helpe me resolve the problems More

by Margarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta
May 14, 2025

Service advisors are friendly and usually pretty quick to address any issues. Technicians are fast but sloppy (one got grease all over my interior). Technician leads/supervisors will politely argue with you More

by Csm38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Three of them, sorry I’m bad with names
May 14, 2025 -

Sandy Sansing Chevrolet responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

May 13, 2025

I am not happy with my service today. First of all,every employee seems to be unfriendly.. The service department has no clue to what a customer needs for their car. I came to the dealers More

by ddnd2407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelley, Bobby, Mario
May 13, 2025 -

Sandy Sansing Chevrolet responded

Thank you for your feedback. Our service recommendations are based on a combination of vehicle age, mileage, service history with us, and visual inspection. In your case, we had no record of the wiper blades being previously replaced on your 2015 Malibu, and we’re not always aware of services completed elsewhere. As the vehicle owner, you're always welcome to accept or decline any recommendations we provide. We want to be clear that we treat all of our customers—regardless of gender or age—with respect and fairness, and we do not tolerate any form of discrimination. We’re truly sorry that you felt otherwise and that this experience caused frustration. However, due to inappropriate behavior toward our staff during your visit, we believe it’s best that you seek service at another facility going forward. We wish you all the best with your vehicle care moving ahead.

May 14, 2025 -

ddnd2407 responded

Thank you for responding in reference to the bad service issue. I have a right to be upset when i am not treated fairly, I was told by your service rep Bobby ,that I need new wiper blades, he was not recommending He stated that 2 different people were working on the car. To be honest Bobby was not friendly at all, after being there for over 3 1/2 hours he told me he had forgot about me. My husband has had my car and his truck serviced there for 8 years. If you check your record within the last 8 months he put in a complaint over the way he was treated and our tire caps which had chevy emblems was removed and some bullet caps were put on. This goes a lot deeper than just yestetdays bad service. My husband served 22 years in the Amry, and it's not to much that upsets him. But he came home livid after the bullets were placed on our tires. Your customer service rep was not listening to me at all, she was just trying to give examples about herself. The answer is not to try to blame the customer. I would suggest some of the employees be retrained. Thats fine if you will not service my vehicles anymore. Im sure you have made enough profit off of us in 8 years between service and a new truck. Thanks for listening