Sandy Sansing Chrysler Dodge Jeep Ram of Foley
Foley, AL
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I went in for an oil change. That's all. The person who took my Jeep said it would be a 20 minute wait. No problem there. But when he started my oil change, he came back in and That's all. The person who took my Jeep said it would be a 20 minute wait. No problem there. But when he started my oil change, he came back in and told me my cabin filter was dirty (and showed it to me). I said ok to changing it. Then he said I needed new windshield wipers. I said ok to that. But when he told me I needed new tires because mine were 8 years old and "dry rotted' I gave him my WTH look and told him my Jeep had less than 16K miles on it and the tires were FINE. That my Jeep is garage kept and I didn't think so. He said "well I would hate for you to have a blowout at a high rate of speed and get hurt". I told him I would have my husband look into the matter. I told my family about this and my sister-in-law said she was told the same thing. I guess from now on I will take my Jeep to a regular oil change station instead of being pressured to buy something I clearly don't need. Maybe they get a commission from extras they sell. The wiper blades installed were $73.39 Cabin filter installed was $60.94. So my total was 222.59. More
Service repaired our vehicle problem efficiently and quickly. Complimentary rides to and from our home worked well also. Very satisfied with overall experience. quickly. Complimentary rides to and from our home worked well also. Very satisfied with overall experience. More
I arrived at the dealership to find the oil change bays quiet so the guys got me right in. They were very friendly, courteous and thorough! I was out the door in a very short amount of time which was awes quiet so the guys got me right in. They were very friendly, courteous and thorough! I was out the door in a very short amount of time which was awesome!! 👍👍 More
Good mechanic, showed me where the problem was with my Jeep. Got the part delivered overnight and fixed next day. Good communication on status. Labor costs were very high (over $1700 for about 4 hours of Jeep. Got the part delivered overnight and fixed next day. Good communication on status. Labor costs were very high (over $1700 for about 4 hours of work). Was disappointed that on a nearly $2500 bill they charged me to use a credit card. Who carries that kind of cash? They also added a $40 shop charge for misc parts (I know lots of shops do this, but that doesn’t make it right. - it’s seems to be another way to add to the bill. In the request for a review sent to me they said they wanted a 5/5 review, I can’t give a 5/5 review when the dealership charges like this one does. More

