If you go to sandysansing.com, next to Mr Sansing's smiling face is the promise of "Hassle-free financing and high-quality service and repairs." Unfortunately, my experience was the exact opposite.
I met with salesperson David Moore who found a truck that matched my needs, and would be available in a week. Mr Moore is polite and professional. One week later I drive it. The truck is good, the price is good. I say, "let's get this done." This is where it goes off the rails. Mr Moore leaves his desk to go... somewhere? He speaks to his boss? The manager? Someone. I'll call him Mystery Finance Guy. Mr Moore returns from wherever with an offer sheet from Mystery Finance Guy. He has offered 70% of my car's trade-in value--as if Kelley Blue Book isn't a thing! If I offered to pay 70% of the listed price I'd be laughed out of the showroom. Now, I know what this is: Offer a great price, get me in the door, then find a way to tack on $4000 by devaluing my trade-in. By this point the customer has driven it, likes it, has invested their time... maybe they'll be stupid and just accept the added cost. It's shady. Mr Moore says because the price is good, there's no wiggle room. However, Mr Mystery Finance Guy immediately wiggles $2000 more onto my trade because the first offer was obviously trash. Still not cool. So much for hassle-free financing.
This truck has a sticker proudly displayed, stating it went through such-and-such point inspection. I noticed that one of the doors is slightly off the proper alignment. Mr Sansing has 11 dealerships in the area. I'm sure this would be an incredibly simple thing to fix. After the frustration of failing to negotiate a fair trade value, I say, "Forget the trade, take it off the table. If you fix the door, I'll just pay your listed price."
Wait, what!? They don't even want to run the numbers anymore now that I've pulled the trade. Mr Moore tells me that Mr Mystery Finance Guy says he won't make enough money on this deal to be bothered with doing any more work to the truck. “So you're telling me your dealership is ok with letting this truck go off the lot when you know there's something wrong with it that you missed in the inspection?” Mr Moore sheepishly explains that he has to go with what the boss says, kind of like when I was in the army I had to follow orders. I understand the point, but, no, it’s not like that.
I'm guessing I could have taken the vehicle to a body shop on my own, spent 30 minutes and $50, and ended up with a really nice truck. But, I refused to play the Wizard of Oz, man behind the curtain, run the middleman back-and-forth game with a cave-dwelling troll who has already tried to rip me off and whose commitment to "high-quality repairs and service" is obviously false.
Mr Moore, thank you for trying.
Mr Mystery Finance Guy: Fine work perpetuating the sad, sorry, Shady Used Car Salesman stereotype. Why evolve the business when it has worked for so long? Your dealership is probably too big to worry about those pesky internet car sellers. When you go the way of Blockbuster and Radioshack, no one is going to cry for you, you myopic buffalo. I could easily have left an anonymous review, but my name is Mark Roseberry. Next time you want to rip off a customer, try crawling out of your cave and look them in the eye.
Mr Sansing, I doubt you concern yourself with the day to day operations, or care about one customer's review. It makes no difference that I won't be stepping foot on any of your dealerships again. But, if my business was run like this, I would be embarrassed.