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Sandy Sansing Ford Lincoln

Daphne, AL

3.9
173 Reviews

27180 Hwy 98

Daphne, AL

36526

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Showing 173 reviews

April 25, 2024

Good job fair price had parts in stock. Will continue to use this dealer for service, thanks More

by Fred Miller
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Apr 29, 2024 -

Sandy Sansing Ford Lincoln responded

Hi Fred! Thank you for letting us know how we did!

April 18, 2024

Jennifer in service went out of her way to take care of my issues and was able to get my extended warranty to cover all of the cost. More

by oohbest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Buck
Apr 18, 2024 -

Sandy Sansing Ford Lincoln responded

We are happy to hear that Jennifer went out of her way to assist you during your service visit. Thank you for your review! Have a wonderful day!

March 30, 2024

I told him what I wanted. They got it done no issues. Everyone I worked with was very nice easy work with. More

by bmarston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Patterson
Apr 01, 2024 -

Sandy Sansing Ford Lincoln responded

Thank you for your 5-star review! Have a great day!

February 28, 2024

Dealership service department was very professional and very nice. They took care of recalls in 1 day. Steve our service writer was very helpful. I will not take my Lincoln to any other dealership. More

by Aleemcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service , Lauren Boston
Feb 28, 2024 -

Sandy Sansing Ford Lincoln responded

Thank you for your 5-star review! We appreciate your business!

February 27, 2024

Appointment times with the service department are not honored, you will spend at least three - four hours on something as simple as an oil change and tire rotation. Rather than limiting the number of wee More

by MotherOfLabradors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Feb 27, 2024 -

Sandy Sansing Ford Lincoln responded

Thank you for sharing your experience regarding your recent visit for an oil change and tire rotation. We understand your concerns regarding the duration of the service. Please note that while appointments are prioritized, our high volume of daily oil change appointments can contribute to extended wait times. We appreciate your understanding and hope to have the opportunity to serve you more efficiently in the future.

February 20, 2024

Scheduled appointment and check in was fast. Finished service on vehicle earlier than expected. They keep me updated on everything I need. More

by bcochran251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Feb 22, 2024 -

Sandy Sansing Ford Lincoln responded

Hi, thank you for letting us know how we did! We strive to provide fast and efficient service. We appreciate your business and hope you have a great day!

February 17, 2024

Friendly, notify of findings and cost. Review options. Allow customers to be part of the process. More

by philomenia464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Service Dept
Feb 20, 2024 -

Sandy Sansing Ford Lincoln responded

Hi, thank you for taking the time to write this review! We appreciate your business and hope you have a wonderful day!

February 16, 2024

Service department is top notch. They get you in fast and solve the problem quickly and efficiently. More

by brettlemire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Buck
Feb 20, 2024 -

Sandy Sansing Ford Lincoln responded

Hello! Thank you for letting us know how we did! We are happy to hear that our service department fixed your vehicle's issues fast and efficiently. We hope you have a great day!

February 05, 2024

Great job! Back to me when promised.Would choose this dealership for my repair and service again. More

by marjon.breland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Buck
Feb 06, 2024 -

Sandy Sansing Ford Lincoln responded

Hi, thank you for your 5-star review! We are glad to hear that you had a good experience with us! We appreciate your business and hope to assist you in the future.

January 25, 2024

Great customer service. Steve kept me informed and always treated me with respect. He is a great asset to your team. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - service dept. Customer rep, Lauren Boston
Jan 25, 2024 -

Sandy Sansing Ford Lincoln responded

Hi Eric! Thank you for writing your positive review! We are pleased to hear that Steve was informative and treated you with respect! We hold our customer service in high regard. We hope to continue to serve you in the future.

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