Sandy Sansing Ford Lincoln
Daphne, AL
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After 8 days car still wasn't repaired. We did get and estimate to repair for $3,000 for something that wasn't broken. This was verified by a third party independent shop. We did get and estimate to repair for $3,000 for something that wasn't broken. This was verified by a third party independent shop. More
I recently purchased a Lincoln Nautilus and had an outstanding experience working with John McLain and Mike Flynn. From start to finish, both were professional, knowledgeable, and genuinely focused on outstanding experience working with John McLain and Mike Flynn. From start to finish, both were professional, knowledgeable, and genuinely focused on making the process smooth and enjoyable. John took the time to walk me through the features of the Nautilus in detail, answering all my questions without any pressure. Mike made sure everything on the financing and paperwork side was handled efficiently and clearly, which made the entire transaction stress-free. What really stood out was their honesty and commitment to customer satisfaction. They made me feel confident in my purchase and valued as a customer, not just another sale. If you’re in the market for a vehicle, I highly recommend asking for John McLain and Mike Flynn—they truly go above and beyond. I couldn’t be happier with my new Lincoln Nautilus and the excellent service I received. More
Brought my car in, 6 days later no work had been done. I spent $700. on a rental car that has now been wasted. To make matters worse exhaust from the car is now entering the cabin and the car is unsafe to I spent $700. on a rental car that has now been wasted. To make matters worse exhaust from the car is now entering the cabin and the car is unsafe to drive. Additionally, a driver seat trim that was partially damaged is now completely broken and laying on the rear seat floorboard. More
Excellent Service Department. Jennifer is the Service Adviser for 2 previous and now current Ford F150's. She is always through, professional and courteous. I am a very satisfied Jennifer is the Service Adviser for 2 previous and now current Ford F150's. She is always through, professional and courteous. I am a very satisfied customer. More
Sandy Sansing Ford did a great job replacing my breaks and turning my rotors. My service agent kept me apprised of the status of my car. I won't hesitate to use them again. and turning my rotors. My service agent kept me apprised of the status of my car. I won't hesitate to use them again. More
Great communication during the service process. This was a 100k service so it took several hours. There was always someone available to talk and we even got a couple of status calls during the day. This was a 100k service so it took several hours. There was always someone available to talk and we even got a couple of status calls during the day. Good job! More

