Sandy Sansing Ford Lincoln

If you value your time and money, consider choosing a different dealership for service. For Ford warranty work, this location may disappoint. Expect little to no communication about your vehicle’s status different dealership for service. For Ford warranty work, this location may disappoint. Expect little to no communication about your vehicle’s status after drop-off. Even when an issue is evident, technicians may dismiss it, leading to a frustrating experience. This dealership could benefit from corporate oversight to improve service quality. Choose wisely. More

Danyiel did an outstanding job. The service department is fantastic! Great service. Did a great job. Fast Quality work Never have an issue, The service department is fantastic! Great service. Did a great job. Fast Quality work Never have an issue, More

I hate the fact that I always have to call the service department to check the status of my vehicle. Wish someone would call me at least after the 2nd day. This is not the 1st time, or 2nd that I've had t department to check the status of my vehicle. Wish someone would call me at least after the 2nd day. This is not the 1st time, or 2nd that I've had this experience! More

Excellent day of service. Called with an electrical problem at 930 on a busy Friday and fixed and ready to go by mid afternoon. Called with an electrical problem at 930 on a busy Friday and fixed and ready to go by mid afternoon. More

I was an easy process and they got me the deal I wanted. I will buy again from them. I will buy again from them. More

Great response time in taking care of my F150. The people were nice and helpful on keeping me informed about my vehicle. The people were nice and helpful on keeping me informed about my vehicle. More

Staff was very friendly and helpful. The sales process was easy and not pushy like some dealerships. The sales process was easy and not pushy like some dealerships. More

Good vehicles. Service only average. Rigid adherence to "the book" when solving service and repairs. Will consider dealing in future. Service only average. Rigid adherence to "the book" when solving service and repairs. Will consider dealing in future. More

Jennifer has always been very helpful in getting our car in for service and service has been very good. in for service and service has been very good. More

Had an 8am appointment for my 2024 F-150 for an oil change and a wrench warning light. Dropped it off on a Wednesday, called around 4 pm to see if it was ready. The service rep told me they had not e change and a wrench warning light. Dropped it off on a Wednesday, called around 4 pm to see if it was ready. The service rep told me they had not even looked at it. I asked why not since I had an 8am appointment. He basically told me that it could sometimes take 3 to 4 days to get to it. I told him that that was ridiculous since I had an appointment and just did not drop my truck off for whenever they had time for it. The next day I called around 11am to see what had been done. The service rep told me it might be ready on Friday. Again I told him that all I wanted was an oil change and to diagnose the wrench light. He went off on me and told me that the appointment I had meant nothing and that again it could take 3 to 4 days to just look at my truck. Anyway, I told him just do the oil change and I will bring it back for the wrench light, which went away after the oil change. Terrible customer service for a new 2024 King Ranch truck. Why schedule an appointment if they are just going to let your truck sit there for days. More