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Sanford Honda

Sanford, NC

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21 Reviews

3130 S Horner Blvd

Sanford, NC

27332

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Showing 21 reviews

March 08, 2024

This is hands down the worst Honda dealership I have ever Had to deal with the sales manager is crook and service department is completely incompetent. If they order a part for you and they tell you t More

by bfortner44 DO NOT SPAM ME!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacy is a crook
February 09, 2023

Sanford Honda advertised a 2022 Toyota Highlander as having 7331 miles and also the Navigation system which is a factory add-on that lists for and additional $1040 for the new car purchaser. When I we More

by frankc985
Recommend Dealer
No
Employees Worked With
Susan
October 12, 2022

I would give zero stars if possible. This dealership is a fraud. They took the deposit of $500 for a car and never delivered and it is almost more than 8 weeks and I never got my deposit More

by shan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malcolm Kendzia
June 21, 2022

I spent a entire week trying to purchase a new Passport Elite and had no luck finding one so I started looking at the certified preowned ones. I was in contact with dealers from Miami to Jacksonville just More

by KingAirblade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior
May 12, 2022

Well the car I wanted they you know try to talk you out of getting it so that you can finance a car and they can make money, all the cars there are used and pricey that’s why most of them Sit there in the More

by Dee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
February 01, 2022

I was very interested in a vehicle. The salesperson was very matter of fact about the final price and basically took the position of take it or leave it without any additional negotiation. I would have bou More

by werderassociates
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clegg
October 23, 2021

No one ever contacted me regarding this purchase. I am ready to buy!! Email is best way to reach me More

by Sully
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
October 05, 2021

Great experience. Salesman Jarrod was great. I recommend this place if you’re looking for new/reliable vehicle. More

by Darius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrod
April 27, 2021

We did a lot of research before deciding to purchase a 2021 Honda Odyssey EX. After diving up to another dealership and being disappointed there, we called Sanford Honda on a whim and got in touch with Mr More

by Julia Cooler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Black , Ozzie Espinoza
August 21, 2020

Excellent professional service,very knowledgeable service people.Friendly and helpful. All work was performed in a professional and timely manner and I highly recommend them to anyone looking for g More

by screwedoverbysanfordhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shop forman
Aug 25, 2020 -

Sanford Honda responded

Sir, from the start you are misrepresenting the truth. You are neither the owner of this vehicle nor the customer who had this work performed. The work was performed on your grandson’s car and the original estimate to his vehicle was provided by our service manager. Our service manager explained to your grandson the cost estimate and what parts are repaired and replaced as part of our Timing Belt Package. Your grandson agreed with the estimate, scheduled the appointment, had the work performed, and paid the bill. A few days later you called our service manager to complain. You were belligerent from the start and proceeded to tell our service manager that the idler pulley should’ve been replaced, which is not part of our Timing Belt Package and not what your grandson agreed to have repaired. If he had requested that at the time, we would have given him the estimate to include that part as well. However, our service manager attempted to appease you by offering a reduced cost to replace the idler pulley, which you declined. Our service manager then offered you the ability to speak with our general manager about this issue and you refused and stated you would, “ruin our dealership with bad reviews.” In light of your threats and that you are not the customer or the owner of the vehicle, we are consulting with our attorney to see what we can do about your disparaging review. If you care to resolve this situation postively, please have your grandson, who originally agreed with the estimate and detail of the repairs, to contact our service manager to have the idler pulley replaced at the discount that was offered to you. We would very much like to resolve this situation to your grandson’s satisfaction.

Aug 26, 2020 -

screwedoverbysanfordhonda responded

I am sending this from my grandfather's email,in order to correct the misunderstanding that occurred on that day. He followed me to your dealership in order to take me back home that day. I work the night shift,and I was very tired and sleepy the day I took my car in for service,so I asked my grandfather to tell the lady that I wanted the extra parts replaced. I thought he had communicated my desires to the lady,but obviously he did not clearly explain the matter,even though he thought he did. My grandfather is retired,and is bi-polar,and sometimes he acts erratically and impulsively,and sometimes become belligerent and combative,even to family members. We have learned to forgive him and understand his condition. He has had heart surgery and back problems,so the drive was particularly stressful to him,and he was on a manic-phase that day and for weeks afterward. He is always sorry after he acts out,and that is the case here. I asked him to call the owner,Mr Marsh and apologize personally,but I don't know if he has done it yet. He may be getting senile,with memory lapses and sometimes imagined insults,so I ask that you forgive his erratic disrespectful behavior. I will try to keep him off of the phone when he is in one of his phases. I hold your dealership in the highest regard,and would give 10 stars if possible,and will consider your dealership first when I purchase a new Honda. DS

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