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Sansone Hyundai
Avenel, NJ
1,018 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,018 Reviews of Sansone Hyundai
May 13, 2026
I brought my car to Sansone Hyundai initially for a scheduled 30,000-mile service, though the car had started acting strangely a couple of days beforehand. It turned out there was essentially no oil in scheduled 30,000-mile service, though the car had started acting strangely a couple of days beforehand. It turned out there was essentially no oil in the engine, and ultimately Hyundai determined the car needed a completely new engine. The good news is that Hyundai fully covered the replacement under warranty, which I truly appreciate. That said, the overall experience was very frustrating because the process took about two months, and communication throughout that time was extremely poor. I was initially told a loaner vehicle would likely be available, but despite repeatedly asking over the course of two months, one never materialized. My original service consultant left after the first week, and after that I struggled to get consistent information from anyone. Text messages often went unanswered for 4–5 days, phone calls would provide information that later conflicted with what I was told by text, and I frequently felt like I was texting into the void. Honestly, if someone had simply communicated clearly — even just “we’re waiting until next week for the next step” — I would have been far more understanding and would not have felt the need to constantly follow up. The lack of communication became the biggest issue. When I finally picked up the car, I was charged for the 30,000-mile service that I had previously been told was unnecessary because the engine was being replaced. When I questioned it, I was told they could remove the newly installed items and reinstall the old parts instead. I was honestly surprised that was presented as a realistic solution. At that point, after two months without my car, I just wanted the situation resolved and paid the bill. To their credit, they did provide a 20% discount. The car is running well now, and I am thankful the engine replacement was covered. I’ve actually left positive reviews for Sansone Hyundai in the past, which is why this experience stood out so much. The difference this time was the communication, or lack thereof. More
by lbterdoc
Employees Worked With
Jennie
May 06, 2026
Well I will say so far it has been a good experience dealing with the sales department and we are happy with our purchase, some things had to get taken care of first and they were . The sales person Fra dealing with the sales department and we are happy with our purchase, some things had to get taken care of first and they were . The sales person Frank Jimenez was excellent in explaining things an also made sure the car was well taken care of, nice and clean. He really worked with us and the experience was very nice and no pressure . I would say it’s is one of my best experiences in purchasing a vehicle. The finance guy was good as well. More
by willisb774
Employees Worked With
Frank Jimenez, Terry Chung
May 04, 2026
Excellent service person. Greg went out of his way to get me to work on time and make sure my repair was done and corrected when he said it would be. Greg went out of his way to get me to work on time and make sure my repair was done and corrected when he said it would be. More
by mark.davison
Employees Worked With
Greg
April 28, 2026
The service was good. I just got an oil change done. I’m looking forward to bringing my vehicle in for maintenance and other things I just got an oil change done. I’m looking forward to bringing my vehicle in for maintenance and other things More
by Smallquentin7
Employees Worked With
Employees not listed
April 27, 2026
Always professional. Easy to get appointment. Fix it right the first time. Will go back Easy to get appointment. Fix it right the first time. Will go back More
by galajoanna
Employees Worked With
Patick J Ehrhart, Terry Chung, Bernadette Cahir, Shannie McNiell, Luis Martins, Don Bender
April 23, 2026
This was a horrible first time experience at this dealership. I took our car in for service to fix several recalls from Hyundai. We had made an appointment so they knew that we were coming and had ou dealership. I took our car in for service to fix several recalls from Hyundai. We had made an appointment so they knew that we were coming and had our Vin number and knew what recalls they were fixing that day. Disappointment took all day as it was over an hour away. They had the car for over three hours when we asked for an update. At which point they gave us a video of them walking around the car playing music. We went to the front desk to find out what the video was for and they said They did a multi point inspection and found four system failures. These failures included A repair estimate of over $1000 for a diagnostic charge an air cabin filter, replacement and HVAC Service and fuel injection cleaning.. We declined the unnecessary maintenance services at this time as it we had already been there all day. Less than an hour later, they walked us out to our car And then told us they were unable to do the recalls as they would need to order parts per VIN number and would let us know when they came in. I am not sure why we sat there all day for a recall appointment to not have a recalls addressed. Complete waste of time and definitely will not be returning. This is handled very badly with terrible customer service and no one seemed to know what was going on. Waste of time And horrible representation for Hyundai. More
by staceymossthompson
Employees Worked With
I didn't work with Patrick, but I worked with Luke., Patick J Ehrhart
