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Sansone Hyundai
Avenel, NJ
984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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984 Reviews of Sansone Hyundai
July 01, 2022
It wasn’t just that they refused to take care of the problem with my Tucson but they strung me along for months. I have purchased 4 brand new Hyundai and 1 pre owned I don’t believe I will purchase anot problem with my Tucson but they strung me along for months. I have purchased 4 brand new Hyundai and 1 pre owned I don’t believe I will purchase another. More
by Pankanin3
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
June 19, 2022
I will travel further just to NOT use this dealership. Not only did it take months for repair but I had to pay out of pocket for a rental for “ months”. Then miraculously 1 was available only 1 week prior Not only did it take months for repair but I had to pay out of pocket for a rental for “ months”. Then miraculously 1 was available only 1 week prior to me receiving my car. They returned it dirty because it was sitting for months. No wash nor any car wash voucher. Also my car was returned to me by SANSONE and THEY left the engine cover in my trunk, as no one replaced it. God forbid I had not checked my trunk and saw this. When I returned, the service manager reported no one did it and asked was it serviced elsewhere SMH More
by nhumphrey77
Employees Worked With
Luis Martins
June 16, 2022
I am providing one star because they were able to secure me with the trim model I was searching for. Other than that, I will not be providing this dealership with my continued business. Please be aware of t me with the trim model I was searching for. Other than that, I will not be providing this dealership with my continued business. Please be aware of the purchase of Family Lync Connect tracking equipment. Still waiting for the dealership to respond to my concerns about the operation of this equipment. RECENT UPDATE: Sansone has helped to resolve my concerns. Thank you AnnaLisa, Eric and Marvin. Your help was most appreciated! After this experience, I've decided to reconsider doing future business with Sansone. More
by aljallah2
Employees Worked With
Allan Kenney, Terry Chung, AnnaLisa Bautista
April 29, 2022
Poor Quality Customer Service! Disrespectful, Rude, Unprofessional! From the call center manager Ms. Thompson to the Director Rob, you will be lied too about corporate policy to bl Disrespectful, Rude, Unprofessional! From the call center manager Ms. Thompson to the Director Rob, you will be lied too about corporate policy to blown off and disregarded by the service director about your vehicle that they had for over 8 weeks and returned damaged! More
by Loyal Customer
Employees Worked With
Ms. Thompson, Director Rob, Sherry Robert
February 19, 2022
This place is a joke and obviously none of the "idle" salespeople need to make a sale as the 2 times I went to look at cars there nobody even asked if I needed any help. The first time I gave them the b salespeople need to make a sale as the 2 times I went to look at cars there nobody even asked if I needed any help. The first time I gave them the benefit of doubt as it was a Saturday (but at least 5 salespeople were idle) and there were about 5 customers being helped by other salespeople. Second time was a weekday with only 1 other customer looking at cars and about 5 "idle" salespeople again just walking around and not one asked if I needed help. Both times I was getting in and out of cars in the showroom but nobody asked if I had questions or needed any help. My money will be spent elsewhere as I'm sure the service here is just as bad. More
by klinjaz
Employees Worked With
not one of the many idle employees asked if I needed help while looking at new cars in showroom
