Sansone Hyundai

My car is still making a shaking noise and shaking but they told me nothing else was wrong with my vehicle. Also, I had to keep on calling them they never called me they told me nothing else was wrong with my vehicle. Also, I had to keep on calling them they never called me More

Night drop off service - Expensive. Dealer published coupon not honored, check engine is trap. Selling the vehicle as vehicle not reliable, dealership service personnel does not care, c Dealer published coupon not honored, check engine is trap. Selling the vehicle as vehicle not reliable, dealership service personnel does not care, check Engine every 3000 miles, and scare the customer for diagnosis fee. Parts expensive and technicians kept the car for a week, no service log tickets issues, Always driving on electric, but check engine comes on, as no smoke coming out. Check Engine gets "on" and "Off." More review will be provided after selling this PHEV car. More

I had a sentimental photo in my car after dropping it off to get an oil change . My photo was missing when I got back my car . Horrible . to get an oil change . My photo was missing when I got back my car . Horrible . More

My car had recalls, one of the recalls was done over the air. How ever this created two other problems. When I brought the car in I told them I would wait for it to be fix, they said to couldn't be done tha air. How ever this created two other problems. When I brought the car in I told them I would wait for it to be fix, they said to couldn't be done that I would have to leave it. I told them I couldn't leave it I live in N.Y. I asked for a loaner service manager said he didn't have any. I then went to the sales manager Mr. Bennet he was able to get me a car. The repair took a week. More

I brought my car to Sansone Hyundai initially for a scheduled 30,000-mile service, though the car had started acting strangely a couple of days beforehand. It turned out there was essentially no oil in scheduled 30,000-mile service, though the car had started acting strangely a couple of days beforehand. It turned out there was essentially no oil in the engine, and ultimately Hyundai determined the car needed a completely new engine. The good news is that Hyundai fully covered the replacement under warranty, which I truly appreciate. That said, the overall experience was very frustrating because the process took about two months, and communication throughout that time was extremely poor. I was initially told a loaner vehicle would likely be available, but despite repeatedly asking over the course of two months, one never materialized. My original service consultant left after the first week, and after that I struggled to get consistent information from anyone. Text messages often went unanswered for 4–5 days, phone calls would provide information that later conflicted with what I was told by text, and I frequently felt like I was texting into the void. Honestly, if someone had simply communicated clearly — even just “we’re waiting until next week for the next step” — I would have been far more understanding and would not have felt the need to constantly follow up. The lack of communication became the biggest issue. When I finally picked up the car, I was charged for the 30,000-mile service that I had previously been told was unnecessary because the engine was being replaced. When I questioned it, I was told they could remove the newly installed items and reinstall the old parts instead. I was honestly surprised that was presented as a realistic solution. At that point, after two months without my car, I just wanted the situation resolved and paid the bill. To their credit, they did provide a 20% discount. The car is running well now, and I am thankful the engine replacement was covered. I’ve actually left positive reviews for Sansone Hyundai in the past, which is why this experience stood out so much. The difference this time was the communication, or lack thereof. More