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Sansone Jr's Windsor Nissan
East Windsor, NJ
521 Reviews
As a premier Nissan dealership in NJ, our highly trained and knowledgeable team welcomes any opportunity to help and serve our shoppers. Built upon a commitment to excellent customer service, we guarantee the vehicle shopping and buying processes to be very smooth and comfortable, assisting in any way we can along the way! Sansone Jr's Windsor Nissan is a must stop for all of your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 521 reviews
March 27, 2011
My wife & I had the best experience leasing our new Maxima at Windsor Nissan. The deal was the best ever, and the sales force was pleasant and most knowledgeable. We would highly recommend this to d Maxima at Windsor Nissan. The deal was the best ever, and the sales force was pleasant and most knowledgeable. We would highly recommend this to dealership to anyone looking for a great deal with no hassles. They are truly the very best. More
by parsky
Employees Worked With
Chris Forzani, Michael Castiello
Helpful March 27, 2011
i was looking for a new car and i live near windsor nissan so i tried there, i went online and found the car i loved when i called the dealership i spoke with mike he was very friendly and lured me in nissan so i tried there, i went online and found the car i loved when i called the dealership i spoke with mike he was very friendly and lured me in with a very good price, he was very eager to help me find what i was looking for. when i arrived at the dealership i was assisted right away and showed the car that we spoke about over the phone. i didnt have great credit but they helped me out. the price was a little more than we had spoke about after all the taxes and extra costs were added on but i was still very happy with the price. since my visit ive reccomended 3 friends and theyve all been more than satisfied with their experience at windsor. More
by ralph310
Employees Worked With
mike
March 25, 2011
I've purchased a lot of cars in my life, and i have to say this was the easiest experience I've ever had. I made an appointment with Mr. Nardine, we spoke in length on the phone about the type of car I w say this was the easiest experience I've ever had. I made an appointment with Mr. Nardine, we spoke in length on the phone about the type of car I wanted and the price it needed to be at. He was very helpful and informative. When I got to the dealership, he had the car cleaned, gassed, and ready. It was exactly what i was looking for. when we got to the price, it was exactly what he said it would be on the phone. It was so pleasant to purchase a car from Windsor Nissan. It is nice to know that there are still some car dealerships out there that don't play games. I would recommend Windsor Nissan, and Mr. Nardine, to everyone I know, and I have. P.S. Love the car, thanks again More
by Manning7
Employees Worked With
Mr. Nardine
March 25, 2011
Dealership personnel is very accomodating and friendly. Very warm greetings followed by knowledgeable sales reps. Sales rep genuinely determine your needs in helping you make a wise decision on your purcha Very warm greetings followed by knowledgeable sales reps. Sales rep genuinely determine your needs in helping you make a wise decision on your purchase. They go through the details in making sure that you understand the functionality of your car. More
by Ed Blanc
Employees Worked With
3
March 24, 2011
i was very satasfied with there service in buying a car they were paitent with me and did not rush me into making my decision.the dealership is a very friendly place and very clean.the finance experence wa they were paitent with me and did not rush me into making my decision.the dealership is a very friendly place and very clean.the finance experence was pretty easy and reasonable. the service department was friendly and polite. More
by vinny1147
Employees Worked With
bill clark
March 20, 2011
Came from 2 other Nissan dealers and went to Windsor. Told Windsor everything the other Nissan dealer said and they told me they could do the deal for the monthly payment I needed. I told them my trade w Told Windsor everything the other Nissan dealer said and they told me they could do the deal for the monthly payment I needed. I told them my trade was $4500 upside down so they gave me $500 more. They asked my credit score and I told them 730. They ran credit and it was 735. No problem there right? They gave $500 more for the trade. Now this is OK right? Well then they came to me and said they can't do it. I am very aggravated that they pulled my credit report based on the fact that they could do the deal. When I questioned why they went ahead and pulled my credit they had no explanation. The moment I walked in the door I told them I would give them no personal info until they work the numbers based on everything that took place at the other 2 Nissan dealerships They agreed and lied that they could do it.These guys are manipulators and liars.They did all this to get me to agree to a higher payment per month after I originally told them no higher then $350. If you don't want get lied to and manipulated by a car dealer stay away from these guys. Acme Nissan down the road was straight up and told me they could not do it so I applaud them for their honesty. As for Windsor Nissan All I could say is God help the consumer. More
by jemann
Employees Worked With
Phil
March 14, 2011
They sent me an internet quote. When I went there, first of all nobody was interested in talking to me. Finally they found a person who had just started working there that day. When i showed the internet qu of all nobody was interested in talking to me. Finally they found a person who had just started working there that day. When i showed the internet quote, the manager said this quote is just to get you in and added another $2000.00 to it. Usually you go to a dealership to reduce price but in this case they were increasing the price when I went there! Used high pressure tactic. The car wasn't ready when it was supposed to be. Gas was not filled and was not given. Started adding lot of other charges during actual financing details. Overall, it left a very bad taste. When i told them this they didn't care either. More
by west windsor
Employees Worked With
Manager
March 12, 2011
I was referred to Mr. Nardine by Marci McGuire (the owner) herself and have had nothing but issues with my overall buying and service since the moment I signed the papers. Firstly, the finance person owner) herself and have had nothing but issues with my overall buying and service since the moment I signed the papers. Firstly, the finance person slipped in an extra $450 charge for gap insurance after he informed me that it was included in my extended warranty which I agreed to pay for because he told me that the gap was included. Second, the person who details the cars lost the second key fob and failed to actually clean the car before I was to drive it off the lot. The salesman assured me that I could come back when I had more time (seeing as I had been at the dealer for more than 4 hours at this point) and they would detail the car in order to remove the scratches that were on the vehicle, fill the gas tank (because they had not filled it) and make sure that I had a second key fob. I drove the car off the lot and had to immediately turn around because of a constant noise coming from the front of the car. I spent another 2 hours at the dealer waiting for the service department to figure out that apparently some clip had not been attached at the factory (this was the story I was given) and they had now fixed it and all was good. Several days later the noise returned. At this time, I also realized the $450 charge tacked on for the gap insurance that I had not authorized. I called the dealer and received no call back. After a day of no returned call, I showed up at the dealer (an hour's drive from my home) and demanded to speak to the manager. The service manager was not in that day but another service manager inspected the car and found that they did not have the ability to permanently fix the car so they would have to order a part. The manager agreed to send me a check for the extra charge on my bill that the finance person added and agreed that my gap insurance would hold because that was the information I was given. After 2 weeks of not hearing from the dealer about the part they ordered or receiving a check, I called the dealer only to be told that there was no part ordered, the service manager had no idea what I was talking about and the sales manager was not familiar with any agreement of a check to be issued. At this point I was so furious that I demanded to speak to my salesman. Luckily, he reminded the sales manager about the check that he had agreed to issue and then connected me to the service manager who said that they would provide me with a loaner car as they kept my car for as long as it would take to fix the issue (which was really the only acceptable option at this point). I brought the car in and was without my brand new car (that I was making payments on) for 2 days. Upon receiving it back, I drove away, finally somewhat satisfied with the check that I was promised and a car that was finally detailed and quiet. The service manager had to order a part due to the fact that one of the scratches was not able to be removed and I planned to return in a week in order to have it installed. That was yesterday. Today, I noticed that my temporary tag expires tomorrow. I called the dealership and spoke to the receptionist who said that the person who does registrations is not in on Saturday and I would have to wait until Monday to speak to him about my lack of registration. I left a message on the voicemail of my salesman and after 2 hours still had no returned call. I called the sales manager and he informed me that he didnt know what happened with my registration (not that it was taken care of and just didnt get to me..just that he didnt know what happened....) he offered me a new temporary tag if I would come pick it up which meant that I would have to drive an hour there and an hour back in order to pick it up. He then offered to have a new temporary tag sent out to me by Monday because that was the earliest he could have it to me. I reminded him that my current temp tag expired tomorrow and that would mean that I was in violation of NJ MVC laws. He told me that this was the only option. At this point I became furious and reminded him that he was basically asking me to break the law. He put me on hold and a short while later Christine picked up and informed me that they would be sending me a new temporary tag overnight. I was then told that in order to get my registration card I would have to call back on Monday to speak to the person who deals with NJMVC. I am now waiting for my temporary tag and have to call again and go out of my way in order to get something done that should have been done a month ago. More
by shainab
Employees Worked With
Michael Nardine, Sales Manager Mike Castiello
March 09, 2011
The worst exp of my life. They are crooks under new Manager, looking ONLY to sell cars It does not matter what: the customer is a pray, nothing more. Stay away from them: they will rob you. I am takin Manager, looking ONLY to sell cars It does not matter what: the customer is a pray, nothing more. Stay away from them: they will rob you. I am taking them to court. Stay away from Zak Asad and Mike Castiello. Go to Haldeman Nissan. More
by DCC
Employees Worked With
2
February 04, 2011
I serviced my Murano '09, which I purchsed from here for 1.5 years. I have Maintenance + Plus Silver Plan 1, which should cover listed inspections, oil/filter changes, tire rotation. Two days ago, I was out 1.5 years. I have Maintenance + Plus Silver Plan 1, which should cover listed inspections, oil/filter changes, tire rotation. Two days ago, I was out of town and instead my wife went there for 15K checkup. The service manager Tony Katawick told my wife that she should pay about 140$ for 15K service items, since they are not covered by the Plan I have. She had no choice but going through it. When I checked the invoice later, I found that almost all inspections listed in their 15K service were covered by my plan! Moreover, they charged for engine oil and filter, but these parts are also covered by my plan too. In all my previous every 3 month check-ups, all these parts and labors were covered by my plan. It is this time that they tell differently to my wife. I called back and asked refund for what they charged. Tony and another guy named Andy flat refused! I say they REFUSED, meaning that they did not deny that there is a mistake, but keep responding me tens of times that "I cannot refund at all." No way to communicate in any sensible way. I am going to file a complaint and claim to NJ Consumers Bureau Affairs. I noticed that many other clients were also having terrible experience with this place. I suggest anyone thinking of going there to go to elsewhere. I heard Nissan dealer at Hamilton or Morristown are way better. More
by sjrey
Employees Worked With
Tony Katawick
