I previously left a critical review after a rough start - AutonomousOne
I previously left a critical review after a rough start with this dealership, slow communication and a vehicle inquiry that went nowhere for days. I want to update that now, because what happened next completely changed my experience.
Sales Manager, Zack, reached out personally, took the time to understand what went wrong, and worked hard to make it right. He was transparent throughout the process, responsive to every question, and genuinely focused on getting me a deal I felt good about rather than just closing a sale. Sales Consultant, Charly was also a pleasure to work with throughout, pleasant, polite, and courteous the entire time, including the finance department, which made the whole experience that much better.
I ended up buying a vehicle and left feeling fully satisfied with the price, the trade-in, and the financing. It's rare for a business to turn around a bad first impression this completely, and I appreciate that they took the feedback seriously and backed it up with real action. This dealership truly made the effort to make things right, and that says a lot. Highly recommend asking for Zack or Charly if you're shopping here.
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