Sansone Jr's Windsor Nissan - Service Center

Fast turnaround for my first service at Sansone Jr's service center. Very helpful and informative service center. Very helpful and informative More

Welcoming. Courteous. Excellent service. I will definitely come back again. The service was quick and they had a comfortable waiting area. Courteous. Excellent service. I will definitely come back again. The service was quick and they had a comfortable waiting area. More

My recent repair was done very well! My service advisor was well informed and caring. He kept me up to date on the repairs needed and the cost. I highly recommend the professional and My service advisor was well informed and caring. He kept me up to date on the repairs needed and the cost. I highly recommend the professional and efficient staff! More

The vehicle was brought in for service on 12/14/21 and as of this date, 02/21/22, is still being repaired and sits in pieces in rear of the dealer's back lot. I have been largely kept uniformed over the prog of this date, 02/21/22, is still being repaired and sits in pieces in rear of the dealer's back lot. I have been largely kept uniformed over the progress and nature of the repairs of my vehicle. Recently I was told to return the loaner car I was being provided. As a result of this inconvenience I went to another dealership and leased a new vehicle with them instead. Lack of parts is no excuse for poor communication. Customers should not have to hunt down your team to get the answers they deserve. Even your own sales department was ignorant as to the status of my vehicle as they called me to discuss extending my lease or buying the vehicle. My having to ground the lease was the result of my inability to turn the vehicle in at the dealership where I was getting my new vehicle. The car was in no condition for me to deliver it and at least the new dealership was providing me with solutions. Once you found out I was grounding the vehicle your sales managers would not take or return my calls. Regardless of supply chain logistics, your dealership handled us poorly and disrespectfully. That's what cost you our business More

Best car service experience of my life We just purchased a Nissan Rogue from Windsor Nissan a couple of months ago and drove enough to need its first oil change, so we scheduled an appointm We just purchased a Nissan Rogue from Windsor Nissan a couple of months ago and drove enough to need its first oil change, so we scheduled an appointment with the dealer for early morning. Creating the appointment was quick and easy. When I drove up at 8:25 for an 8:30 appointment, I was immediately greeted by Steve, the Service Manager, who told me it should be done in an hour, so I decided to wait. Having waited for MANY service appointments with other cars and dealerships in the past, I braced myself for a potential marathon for so simple a service on a new car. However, at 8:45, Steve told me the car was ready and I was sure he was calling for someone else, even though there was only one other person in the waiting area. I have never seen a dealership operate so quickly and efficiently and value my time as much as this. In less than an hour after leaving my home, I was back with the car and ready to begin work. Absolutely incredible job and I greatly appreciate the service and will absolutely be back. More

Windsor Nissan best dealer ever - Service dept ROCKS! Fantastic Service advisor Jerry Byrnes. When you pull up his iPads is in hand and opens car door and greet you with a smile. Appreciate their honest Fantastic Service advisor Jerry Byrnes. When you pull up his iPads is in hand and opens car door and greet you with a smile. Appreciate their honesty and integrity never pressured, but instead advised what work Is needed in order of importance. So happy this dealer is in my area. More

Exellent repair and maintenance services Windsor Nissan Service team is the reason I still have my 10 year old Nissan Sentra in the top shape, up and running. Service manager Tony Katawick an Windsor Nissan Service team is the reason I still have my 10 year old Nissan Sentra in the top shape, up and running. Service manager Tony Katawick and master technician Steven Polotti are always very professional and courteous to me and other clients. With my very limited budget they helped me to save a lot of money on repairs and to keep my old car in a good shape. After being wrongly charged and mistreated by the other Nissan dealers in my area I decided to stay with Windsor Nissan. I would highly recommend Windsor Nissan Service team to all Nissan owners and before you go somewhere else to loose your time and money, please stop by Windsor Nissan and check them out for yourself. More

Terrible service department. I bought a pre owned Maxima in January of this year with a 3 year 36000 warranty. The car buying experience was actually great. About 3 months I broug I bought a pre owned Maxima in January of this year with a 3 year 36000 warranty. The car buying experience was actually great. About 3 months I brought the car in for service because I was having a problem with the power steering. When I brought the car to service, I told them that I suspected it was the power steering pump. Which would have been covered under my warranty. After they took all day to diagnose the problem they told me it wasn't the pump and charged me $600 for lines and fluid. 2 days later I was having the same exact problem that I was having before. I brought the car back. Now this time, they tell me that the pump needs to be replaced. And that's it's covered under warranty. A $1000 job. So they basically made $1600 for a power steering pump. That's basically the last time I've been there. More