Sansone Jr's Windsor Nissan - Service Center

My car broke down, so I took it to Windsor Nissan, the dealership my family has been using for 25+ years. I told the service department it sounded like something was wrong with my engine and I needed them dealership my family has been using for 25+ years. I told the service department it sounded like something was wrong with my engine and I needed them to check it out and give me an idea of what I'd be paying. I said I would either be fixing my car or purchasing a new used one. I am a recent college graduate and cannot afford to spend a lot of money on a new car yet, so I was hoping to fix up my car so it would last me 1-2 years. If I was able to get it to last that long, I would have the opportunity to save up some money to buy a better car that would make more sense for me in the long run. I explained my situation and my budget to service and they diagnosed the problems in my car. I was first told that the water pump and timing belt in the engine needed to be replaced. While that was more than I wanted to spend on an old car, it made sense to fix it seeing as they usually need to be replaced at the same time, were not major parts, and would prevent me from buying a totally new used car that I had no background information on and no warranty on. It took Windsor Nissan 2 weeks to fix that problem. After the water pump and timing belt were fixed for $1550 (which, again, was higher than I wanted to pay on an old car, but made sense for me considering I only needed it for 2 years max.), service called to say that they were sorry and had not fully diagnosed the problem. I needed to replace the rod bearings in my engine as well. This frustrated me since the service department had been looking at my engine the whole time, but I felt obligated to do this since I had already had $1550 worth of work done to my car. This pushed the price of my car to $2200 + tax. Extremely frustrated that this was what I wanted to avoid in the first place and that I had been backed into a corner with Nissan, I decided to deal with the $650 and suck it up. At least I'd have a reliable car that I knew was taken care of since it was mine for 5 years. Another week passes by, and Nissan calls me again. {Keep in mind, for the past 3 weeks, I have been getting calls every few days saying, "Just an update: your car will be ready in a few days.") They tell me that they are sorry, but they need to fully replace my engine. This is absurd. You have been looking at my car for almost a month--in fact, exclusively at my engine--and you can't figure out what's wrong with it the first time? Make a diagnosis mistake once and that's one thing, but twice over the course of almost a month? I was told that my engine replacement would be even more money, but it would be relatively cheap because they would switch over the new parts they had just put into my car into my new engine. Had I been told the first time that I needed a new engine, I never would have fixed my car. Putting a new engine into an old car is not a good idea; your engine works on over-drive while your old parts can't keep up. This often blows out your transmission or other major (and expensive) parts. They told me I'd have a 90 day warranty on my "new engine" and that it was a good idea. They flat out lied to me. Now I'm extremely frustrated because we have basically been forced to deal with Nissan. I decide it's time to bite the bullet and look for a new car. I move to sales and discuss my experience in service. I find a great car for my needs, and it is time to negotiate with the sales department. Sales refuses to wipe the service bill. Meanwhile, I'm trading in my car (with new tires, decent parts, and now a BRAND NEW timing belt, water pump, and rod bearings...). They tell me that they have to pay for parts and they have to pay their service department. I state how unreasonable that is because they are just going to sell my parts to someone else and make their profit, and it's not my fault that their service department couldn't properly diagnose the first time (or the second time). Long story short, after an unsuccessful and depressing "negotiation" my $2200 + tax service bill (which comes out to approx $2400) was not wiped, and they tacked that price onto my car purchase. After saying I would leave Nissan to look elsewhere for a car and that I would like to take my car back and leave them with the new parts they had just put in, I would still be forced to pay the same service bill. I did not want to leave my car there because some of my personal belongings were still left in the car, and the trade in value was at least $1500. I felt robbed and obviously will never recommend Windsor Nissan to anyone ever again. Had I all the time and money in the world, I would have tried contacting a lawyer, but clearly I am not made of money, nor do I want to waste valuable time and energy on something so frustrating. After lots of thinking about the situation, I realized it was better to just suck it up and take a loss. If this is the way they treat customers who have been coming to Nissan for 25 years, don't expect them to do anything but rob you deaf, dumb, and blind. More

I serviced my Murano '09, which I purchsed from here for 1.5 years. I have Maintenance + Plus Silver Plan 1, which should cover listed inspections, oil/filter changes, tire rotation. Two days ago, I was out 1.5 years. I have Maintenance + Plus Silver Plan 1, which should cover listed inspections, oil/filter changes, tire rotation. Two days ago, I was out of town and instead my wife went there for 15K checkup. The service manager Tony Katawick told my wife that she should pay about 140$ for 15K service items, since they are not covered by the Plan I have. She had no choice but going through it. When I checked the invoice later, I found that almost all inspections listed in their 15K service were covered by my plan! Moreover, they charged for engine oil and filter, but these parts are also covered by my plan too. In all my previous every 3 month check-ups, all these parts and labors were covered by my plan. It is this time that they tell differently to my wife. I called back and asked refund for what they charged. Tony and another guy named Andy flat refused! I say they REFUSED, meaning that they did not deny that there is a mistake, but keep responding me tens of times that "I cannot refund at all." No way to communicate in any sensible way. I am going to file a complaint and claim to NJ Consumers Bureau Affairs. I noticed that many other clients were also having terrible experience with this place. I suggest anyone thinking of going there to go to elsewhere. I heard Nissan dealer at Hamilton or Morristown are way better. More

After the new service representative appointed here (as mentioned in the Employee section), most of my visits for my brand new 06 Maxima service, I had to pay lot of money, which I was very dissatisfied. W mentioned in the Employee section), most of my visits for my brand new 06 Maxima service, I had to pay lot of money, which I was very dissatisfied. When they are doing/replacing two parts, which were estimated as 2 hours labor work and charge for two hours, they give the vehical in 45 min. When I asked why charged for 2 hrs. They said thats how they work. It is very dihonest. I did not the other service/dealership near by, but these are the only nearest dealerships for me. I had to go. I am thinking of shifting my car to Honda/Tayota. More

after dealing with lousy arrogant delaers. I finally looked oline to find good reviews for windsor nissan. That is when i started going there. It has been almost an year. I bring my car here for service looked oline to find good reviews for windsor nissan. That is when i started going there. It has been almost an year. I bring my car here for service and repairs. Their prices are ideal. I checked out midas, minekee, pepboys etc for my spark plug change as my car approached 100000 miles. windsor nissan gave me the best quote also their quality of work is very good. They never push you to repair something that already in good shape. I definitely suggest every one to take the time to drive up here. Before moving closer to highstown, I used to live in Edison. I drove 20 mils to reach this service center But i think it is worth it. More