Sansone Mazda

Don't Ever Buy a Car Here My wife and I went to buy a new car. We thought we would go to Sansone since there was a huge selection of brands. We chose the Mazda CX-5 and dealt My wife and I went to buy a new car. We thought we would go to Sansone since there was a huge selection of brands. We chose the Mazda CX-5 and dealt with Aroon. He was very nice and we agreed on a good price for the car. We chose the one in the show room and since we added remote start we went back a few days later to pick it up. When we went back the car was not cleaned properly, the wheel locks were not installed, and there was a nick in the hood. Mike Abreu got into an argument with my father-in-law and was very rude to him as well. We made sure our contract stated that we would get a loaner car for when the hood was repaired. We went back a few days later to drop the car off to get the hood fixed. I received a call yesterday at 3:30 pm telling me the car was ready and to please come back because they need the loaner. We could not make by 5:30 pm so we went the next day at 7:15 am. The hood was fixed but the car was filthy, dust everywhere from sanding down the hood to prep it. *This car was detailed 8 days earlier* I told Rosie I was not happy with the car because it was not cleaned and she said to take it up with Mike Abreu. I called him when I got to work and he said “what did you expect, you came here at 7 am”. I explained you wanted the car back the night before so how did I know it wasn’t cleaned. He was very rude and told me to bring the car back to get it detailed. This would be the 5th trip and after leaving it, I would have to go back for the 6th time to pick up the car. He also made comments about how I had to call my wife to schedule the appointment, as if I was not man enough to handle this himself. This guy is a big tough one behind the phone thinking he is all high and mighty. He is unprofessional, disrespectful, so I guess he makes the perfect fit for a car salesman. More

Wonderful People, Top Notch Customer Service Let me start by saying that our experience at Sansone Mazda has been wonderful through and through. We recently bought a 2015 Mazda CX 5 (Crystal Blue Let me start by saying that our experience at Sansone Mazda has been wonderful through and through. We recently bought a 2015 Mazda CX 5 (Crystal Blue) and we have had great experience interacting with Thomas R., Mike Abreu, and Stephen Sansone. They have readily helped us at every step with our car needs. I strongly recommend Sansone Mazda if you are looking for a new Mazda. - Kumar More

Rip Off Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to ev Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to every car. Checked and the add ons are worth about $500 at best. As for my trade they were $6,000 under the under dealers I had visited. I told them I thought that making between 14 and 16 thousand dollars on my trade was a bit much, they gave me a song and dance until i showed them what the car was selling for at a number of dealers. Typical bait and switch in my opinion. Sales person Chris was nice but it didn't seem that he had any input to the pricing, as he had to get everything from the sales manager. He was ok to deal with. More

Went for Used, Bought New We had originally intended to get a used car (thought new was out of our price range). Dennis did a great job working with us and we had a good price We had originally intended to get a used car (thought new was out of our price range). Dennis did a great job working with us and we had a good price on a black Ford Escape. After thinking about it overnight we changed our minds and decided to go with the Mazda CX-5 (2013 or 2014). We were unable to reach an agreement on a price for one of the used cars. He searched around and found a NEW car that fit into our price range from the same type, model year and options. Love the new car and we think it's actually nicer than the used one we looked at. Talk to Dennis! More

Walter was wonderful Walter meet my mom and I at the door with a friendly smile. He waited for use to tell him what we where interested in rather than something else. He t Walter meet my mom and I at the door with a friendly smile. He waited for use to tell him what we where interested in rather than something else. He took us for a test ride that was long enough to really get the feel of the car. He should me the the buttons on the car and answered all my questions. Upon our return he took us on a tour of the dealership and really made us feel part of the "family". HE stayed with us while we waited for the initial paper work to be done and had a nice conversation with us. Walter made the whole experience pleasant and smiled the whole time. More

Friendly, Efficient, Fair After this crazy winter has left the roads of NJ full of pot holes, I had damage to two of my tires/rims on my new 2014 Mazda6. I stopped by Sansone After this crazy winter has left the roads of NJ full of pot holes, I had damage to two of my tires/rims on my new 2014 Mazda6. I stopped by Sansone Mazda Service Center and was greeted by Rosie Ramirez. Rosie and her team made the entire process painless and easy. I have never dealt with a more efficient and friendly staff when dealing with automotive repairs, I felt like I was treated with nothing but respect. Rosie and her team addressed my issues and corrected them quickly and with high quality work. I will be returning to Sansone Mazda Service Center for all my service needs. If you need service done to your car go see Rosie and her team, she'll take good care of you. More

Good Morning Robyn, I just want to tell you of my New Good Morning Robyn, I just want to tell you of my New Car Purchase experience on Saturday. Joseph Giannattasio was so nice to deal with. He made me Good Morning Robyn, I just want to tell you of my New Car Purchase experience on Saturday. Joseph Giannattasio was so nice to deal with. He made me feel very comfortable about my new purchase. We went over many options for me. I originally came down there to purchase a new used car for myself. after running my credit, he went above and beyond to get me approval for $15,000. We than proceeded to deduct my trade in and the $5000.00 deduction certificate and we concluded that a new car was better for me. I purchased a 2014 Mazda2 and am as happy as can be. The Finance manager was great in getting me a payment I can live and although the 72 month term is a little longer than I wanted to go. It works out for me to keep the car for a year or two than come down and get a new one again. It will also help to improve my credit and get me an even lower rate next time. Thanks for all you concern and help in getting me to come down there. And Joe I want to thank you again for all you did. Thanks, Michael Alfano More

Great experience, glad I stop by. Friendly, patient and very professional. Thanks everyone and special thanks to Walter and Susan. See you in few tears. very professional. Thanks everyone and special thanks to Walter and Susan. See you in few tears. More