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Sansone Mazda
Avenel, NJ
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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278 Reviews of Sansone Mazda
February 06, 2024
It is a sad thing to own a Mazda. I have had the same issue with brakes on my car for the past 1.5 years. These dealerships refuse to look into a problem. And get nasty when you try t I have had the same issue with brakes on my car for the past 1.5 years. These dealerships refuse to look into a problem. And get nasty when you try to get them to look into it. I don't know the school that Mazda service managers go to but, I know there is a section that teaches them to lie, gaslight and be deceptive. Anthony Is the epitome of being a nasty liar. He refused to allow me to speak with the technician. After the girl at the desk told me that the mazda 6 has a brake issue. I then found the mechanic outside and he explained the same thing. What a lying piece of a man- the service manager is. Sansone ought to be ashamed of having liars as the go to person. But again, i believe that is part of the training. I then called who I was told was the general manager- he was just as rude, cut me off and refused to answer my question as to if this Anthony guy has a boss. He said I am not getting in the middle and you have to take that up with him. What leadership you have here at sansone. Nobody is trying to get anything for free. There is something causing rotor issues and ur fix is replace them- only for the issue to return. NO Person should be mistreated - especially When YOU KNOW THAT YOU HAVE A REAL ISSUE WITH THIS MAZDA 6! I PRAY THAT...... More
by Rtbpearl
Employees Worked With
Lying Anthony
Helpful January 20, 2024
Just bought a car with my boyfriend. Juan álzate is the best, very knowledgeable and excellent customer service skills! Love Mazda. Juan álzate is the best, very knowledgeable and excellent customer service skills! Love Mazda. More
by Kisairyortegabeltre
Employees Worked With
Juan alzate
January 08, 2024
The dealer shop at Sansone was better than what l expected. Even though, there was a slight difference between our Price, but we managed to come into an agreement. I will definitely come back! expected. Even though, there was a slight difference between our Price, but we managed to come into an agreement. I will definitely come back! More
by Dongliu
Employees Worked With
Sam
December 01, 2023
Wasted time and energy negotiating advertised price. Should not have had to convince them that I am not interested in any of optional the bells and whistles that they claimed to be mandatory. Should not have had to convince them that I am not interested in any of optional the bells and whistles that they claimed to be mandatory. More
by jl
Employees Worked With
Francois Wethlet
November 28, 2023
Eli was perfect in every way. Knowledgeable, courteous, and attentive. We had been to two other Mazda dealerships and left without a car. Eli and the rest of the staff made all th Knowledgeable, courteous, and attentive. We had been to two other Mazda dealerships and left without a car. Eli and the rest of the staff made all the difference. More
by steve
Employees Worked With
Eli Melendez
November 03, 2023
Always courteous and professional! Communicative of all work done and all suggested work. All work done in a timely manner. Excellent service department. Communicative of all work done and all suggested work. All work done in a timely manner. Excellent service department. More
by joeconte56
Employees Worked With
Rosie Ramirez, Don Jakubek, Bryan Daley
