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Sansone Nissan

Avenel, NJ

4.3
568 Reviews

100 U.S. 1

Avenel, NJ

07001

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568 Reviews of Sansone Nissan

January 07, 2023

After the last visit to the dealer, I expected that the problem would be found, unfortunately, it still appeared. The oil was changed but the knocking in the suspension when turning the wheels still appear More

by bogksi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
Jan 07, 2023 -

bogksi responded

bogksi After the last visit to the dealer, I expected that the problem would be found, unfortunately, it still appeared. The oil was changed but the knocking in the suspension when turning the wheels still appears. It was said that the suspension parts were lubricated, but this did not solve the problem. It still makes a clicking noise when turning.

January 03, 2023

Great service, fast and excellent customer service. Explain everything as they work in car. Great More

by Deysi Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
December 08, 2022

Wish your company would stop pushing to get a dollar . When some tells you they are ONLY there for a RECALL PLEASE be RESPECTFUL of that and not so pushy and try to make people sign for something they don More

by col
Recommend Dealer
No
Employees Worked With
only there for a recall
Dec 09, 2022 -

Sansone Nissan responded

Thank you for your feedback. We are so sorry you weren't satisfied with your service appointment and would like to a learn more about your experience, so we can try and turn this around for you. At your earliest leisure, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

December 05, 2022

Sansone Nissan used to be the Best when I had an amazing experience with Rock the salesman since then that place is horrible I have my car in mint condition a Nissan murano 2021 the abs feature went I to af More

by Michaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul, Anthony Volpe
Dec 07, 2022 -

Sansone Nissan responded

Michaly, Thank you for your feedback. We are so sorry for the inconvenience and troubles regarding your vehicle. As we look into what happened, we'd like to speak directly on the matter with you to try and reach a solution. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

Dec 07, 2022 -

Michaly responded

I see you replied if youd like to contact me via phone i have no problem with that you can call my cell phone anytime after 1pm till whenever 7328955997

December 04, 2022

Very good. Very professional. Very clean. Know exactly what they're doing. I love them and I'll go back there and I would recommend anyone More

by wjjaroa28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amelia Byrnes, Tom Henry, Richard Mohammed
November 28, 2022

Kevin was exceptional. He answered all my questions and was very helpful and professional. I would return. More

by b.brewster1uk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin
November 17, 2022

Rob in service was an excellent representative of the professional support given at Sansone service department.. More

by hta2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
October 25, 2022

Price for service provided was ridiculous. I was charged over $300, for what had to be less than an hours work, to have some vents cleaned out. No parts. I had this problem one other time so t More

by Tim H Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Cantigas
Oct 26, 2022 -

Sansone Nissan responded

Tim, Thank you for your feedback. We're so sorry you weren't satisfied with your service appointment and that the pricing was not to your liking. As we look more into what happened, we'd like the chance to speak directly with you and address any questions or concerns you may have. At your earliest convenience, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time and business with us.

October 18, 2022

Dealership is good. Reps were very nice. Price seemed a little high for what I got worked on though. More

by winz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names
October 18, 2022

Awesome car buying experience for a certified pre-owned ! !! First service was great and Jamie took care of my pulsating front breaks on them!!! Easy drop for my service and my car was done quickly!! More

by TBONHOTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie in Service, George Coppa, Amelia Byrnes
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