Sansone Nissan

Very quick transaction. Sales rep very friendly and helpful. All in all, it was a wonderful experience and I have already recommended this dealership to other people. helpful. All in all, it was a wonderful experience and I have already recommended this dealership to other people. More

Jasmin Harmon and James Cavallaro gave me a reason to come back to Sansone's Nissan. Several years ago, I had an unpleasant experience that really turned me off and my mother was the only reason I came come back to Sansone's Nissan. Several years ago, I had an unpleasant experience that really turned me off and my mother was the only reason I came there today. My mother is 65 years old and got into a bad car accident where her car was totaled. She wanted to go to Sansones because it was closer although I hesitated. Jasmin greeted me at the door before me, my mother and family entered. At first, she didn't look experienced, but she later proved me wrong. By the time she was done with us, I was very impressed and pleased. Additionally, when we were walked upstairs to James Cavallaro, I thought to myself, ok....now this is where the !@$$ will begin. Again, I was proven wrong. James was very straightforward and direct with no extra "gimmicks". He explained everything to my mother and I and there were no hidden agendas. Unlike years ago, the process was very smooth and we didn't feel like our day was wasted. Thank you to Jasmin and James for restoring my confidence in Sansone's Nissan. My mother is very happy with her new purchase and the outstanding customer service that we experienced. More

I put in a deposit for a car on Wednesday and I was going to pick it up on Saturday. I received a call on Friday that they sold my car to someone else. Originally, I was told that the price advertised on t to pick it up on Saturday. I received a call on Friday that they sold my car to someone else. Originally, I was told that the price advertised on the internet was incorrect, but later the manager said that he would honor that price for me. Also, the manager tried to sell me that car for more $$ than what the advertisement price was as I checked the numbers and questioned him about it. This gives a very bad reputation for Nissan Sansone as I will make sure all of my family/friends know how they do business with people. I will also be filing a BBB complaint against Nissan Sansone. More

as a returning customer i was happy to see that they tried to do everything for me .it was great experience once again and i will recommend this dealership to all my friends and family.salesperson Jasm tried to do everything for me .it was great experience once again and i will recommend this dealership to all my friends and family.salesperson Jasmine was professional and easy to talk to .she knew what she was doing .will do business again. More

Ms Jasmin Harmon was very personable and professional. She processed my information and quickly presented me with several possible options. She appeared sincerely interested in assisting me, but did not h She processed my information and quickly presented me with several possible options. She appeared sincerely interested in assisting me, but did not hard sell or bombard me with information. I loved her gentle straight forward apporach. If felt like dealing with a member of my family. She even called me a week after the sale to see how I was doing. Nice, very nice! PS: I LOVE my Altima!! More

The sales person was very friendly and they tried their best to give us a price between our range. The moment we came in they helped us. We got the car we wanted and she was really helpful with us. I would best to give us a price between our range. The moment we came in they helped us. We got the car we wanted and she was really helpful with us. I would recomend this dealer to frined and family. Thank You! More

This was one of the first dealerships I visited after researching various SUVs for several months. I'm an organized person and expect large businesses to be the same. Needless to say, this dealership was researching various SUVs for several months. I'm an organized person and expect large businesses to be the same. Needless to say, this dealership was not. I telephoned the dealership sales department, asking a specific question regarding a sale price and discount offered. I was assured the discount could be applied to the internet sale price. So as I arrived I was "greeted" right at the door by the sales associate who had such a bewildered look when I asked for a certain used vehicle, as if I didn't know what I was asking for. I then showed my printed information on the vehicle and directed him to the stock number. While he searched for the vehicle information, we were directed to an area to sit while waiting. The waiting area chairs were disturbingly soiled with stains everywhere. The thought of sitting on whatever that stain was turned my stomach. Mr. Ayoola Elliott returned to tell me that he 'couldn't find the keys to the car' but we can "still fill out the papers and then take the car tomorrow" when the keys were located (and the car). This seemed unsafe. I then asked him directly and he condescendingly "explained" how the price was calculated. I explained how the sales representative I called assured me that the discount could be applied and he said "the phone representatives don't know the prices, they're just meant to bring you in". I clearly stated I would not pay any more than the price I was told by the "sales associate" so I was introduced the sales manager who expressed shock at my credit score rating. I guess a young female can't have good credit but I digress. The nail in the coffin for this dealership was when the sales manager proceeds to condescendingly say "do you really think you'll find this car at a lower price? Hmph... well, if this was my dealership, I wouldn't even give you the car at this price, I'd charge more". Finally I had to remind them that I needed my license that they had taken. This experience was frustrating, revolting, and extremely disorganized. Even worse, I received repeated phone calls and junk mail from this salesman! I would never recommend them based on what I experienced and saw. More

So this dealer is the type of dealer where you cringe when you have to purchase a car. I will start this out by saying that I belong to a car buying club, it is a service provided to me through my insura when you have to purchase a car. I will start this out by saying that I belong to a car buying club, it is a service provided to me through my insurance company. In this club they list dealers who will honor the price of this car, SAMSONE was supposedly one of them. Here is where the nightmare begins. When I arrived at SAMSONE, we were not greeted by anyone. We had to walk to where the managers were to get assistance. The manager then paged "their best guy". Their "best" is pathetic. He was not very knowledgeable, and certainly seemed like he did not want to be there. Before we sat down with "their best salesman", we asked the manager and the salesman if they would honor the price on the car from our service we have. They said yes. We asked to see the Nissan Z that they had on the lot. Our salesman took 20 minutes to grab the keys; what was comical was when we had to look for the car, he couldn't find it on the lot. The car was right out the front door of the building, not in the back where "Christopher Columbus" said. To actually look at the vehicle it took 30 mins. (20 mins to grab the keys and 10 minutes walking the lot to find the car) which should have been at most a 10 minute process. After looking at the car we decided to look at numbers. Right off the bat the salesman asks if we have a trade, we say yes, he said we would like to see it to get an accurate view of what it is worth. We agree. "Christopher Columbus" takes 20 minutes to get the car to the garage and comes back to talk numbers. He sits down and tells me that the car is worth sticker, not what they said they would honor through my buying club. He tried to make the argument that the options were not included in that price. He kept that argument up until he looked at the details and saw that we had actually researched the options and included them in that price. Once pigeon holed he flat out said he would not honor that. This is when our salesman gets a call saying my trade has been valued and to pick it up. He tells us that he is going to get the car. At this point we get up walk over to the managers area and tell them that the salesman said he would not honor the price through the car buying club. The manager also confirmed that they would not honor it as well. At this point we go back to the desk where our salesman sits and wait for him to return (to our suprise, he was already sitting there, this time it took him 5 minutes to find the garage). The salesman says great news the value of the car is this. Now I am not an idiot, and I have a friend who works in the car sales business, and he looked into for me the Galves (the book that they use to value a trade) on my car. I knew the Galves on my car was 8k this salesman says 6500. FAR BELOW VALUE. I told him I knew the price of the car and he was severely low balling me, he asked me what made me say that. Then I told him I had access to the Galves and I got an exact quote before I walked in. He told me I didn't know what I was talking about. **In short, if you value your time, and are serious about buying a car, drive 15 minutes up the street to EDISON NISSAN. I purchased my car there. They are extremely professional, polite, and best of all hassle free. I bought a NISMO through them, and they gave me more on my trade and honored the car buying club quote even though they were not "apart of it". I am working to get them included in that club because of the experience I have had with them while I am trying to get SAMSONE out of the club.** More

My sales representative, Jasmin Harmon is extremely knowledgeable, considerate, thorough and courteous, while being professional with a smile. Jasmin listened closely to my customer requirements for a knowledgeable, considerate, thorough and courteous, while being professional with a smile. Jasmin listened closely to my customer requirements for a new vehicle and provided multiple options. Prior to providing the options Jasmin ran a credit check and received approval for the top two options she suggested. The second option was a winner that more than fulfilled my vehicle requirements as well meeting my financial requirements. Jasmin diligently worked with the Financial Manager to closely meet my financial requirements. I joyously drove a Nissan Silver Sentra 2.0 S home that same day. I would definitely recommend the Sansone's Auto Mall dealership in Avenel, NJ to others and I would highly recommend Jasmin Harmon to everyone. Jasmin makes you feel like family, since she truly seems to care about your individual needs. More