Santa Cruz Toyota - Service Center

It should not take three and a half (3. 50) hours to get an oil change and tire rotation 50) hours to get an oil change and tire rotation More

Efficiently quick. These surveys are becoming a... nuisance, need I say more? Plus three words. These surveys are becoming a... nuisance, need I say more? Plus three words. More

I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More

Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!! More

The experience was good. The car was serviced and ready to go in 2/1/2 hrs. The car was serviced and ready to go in 2/1/2 hrs. More

Kind, thorough, and everyone communicated clearly Kind, thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. More

I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More

Professional. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. More

As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed More

They truly take care of you and show appreciation for your business That's why we keep coming back your business That's why we keep coming back More