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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,180 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,020 service reviews

May 04, 2026

Showed up before my scheduled appointment and they started my service ahead of schedule. Good job Santa Cruz Toyota. Thanks. More

by devlinsplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026 -

Santa Cruz Toyota responded

Thank you for your kind feedback. Pablo and our team were happy to start your Toyota Tacoma’s service early, and we appreciate your business.

May 03, 2026

The $460 cost to program my new fob was absurd for a task that took 20 minutes. I did appreciate my service advisor’s attention and helpfulness, but that wasn’t enough to offset the cost. I won’t be gett More

by carrie.luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine
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May 04, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 03, 2026

She went Above and beyond, making sure the repairs were complete She is a gem! More

by micahwrightone
Recommend Dealer
Yes
Employees Worked With
Leah
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May 03, 2026 -

Santa Cruz Toyota responded

Knowing our service team went above and beyond for you is truly rewarding. We’re pleased your Toyota is running smoothly after the repairs were finished. Thank you for sharing your experience.

May 02, 2026

Dropped in, without appointment, to take advantage of advertised oil/filter change special. Was in and out in less than an hour. More

by jt.beren
Recommend Dealer
Yes
Employees Worked With
Jacob Hunter
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May 02, 2026 -

Santa Cruz Toyota responded

Great to hear your oil and filter change was completed in less than an hour. Thank you for stopping by for service on your Toyota. We look forward to assisting you again in the future.

May 02, 2026

Please are very respectful, helpful, patient, polite and just want to help you. Thank you More

by 15magana.maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2026 -

Santa Cruz Toyota responded

Hunter and our service team appreciate your kind words. We’re glad our respectful, patient approach made your visit positive. Thank you for trusting us with your Toyota 4Runner.

May 01, 2026

Excellent customer service. Phil and his team went above and beyond to take care of my vehicle. Very explanatory in educating me on what and why services were needed. Vehicle is More

by Eric_marinelli
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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May 01, 2026 -

Santa Cruz Toyota responded

It’s great to hear Mikell and our service team provided clear explanations and got your Lexus running like new. We appreciate your recommendation.

May 01, 2026

It was good. Took less time than expected. I wish a car wash was part of service... my dealers on other states did that and it was wonderful. More

by seasonseferyn
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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May 01, 2026 -

Santa Cruz Toyota responded

Thank you for your feedback. We’re glad servicing your Grand Highlander Hybrid took less time than expected. While a wash isn’t included with service, our advisor Giselle can share wash options for your next visit.

May 01, 2026

Got informed of everything checked in my vehicle I was informed of the tire, brakes and fluids levels in my vehicle More

by leosegura56
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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May 04, 2026 -

Santa Cruz Toyota responded

Thank you, Leo, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Santa Cruz Toyota are glad to have you as a customer.

April 30, 2026

Mark took that extra step to ensure my car window was fixed just as it was when new after it had been vandalized in a parking lot. He made the Toyota experience a delight! More

by 1javasnob
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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May 01, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! We were so happy to help and hope to see you again.

April 30, 2026

Great waiting room and hospitality while you wait for your car I love Toyota of Santa Cruz!!! More

by alohaglor3
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chavez
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Apr 30, 2026 -

Santa Cruz Toyota responded

We’re pleased our comfortable waiting room and hospitality enhanced your service visit for your Toyota C-HR. Knowing you enjoyed the experience means a lot to our team. Feel free to reach out when you need anything else.

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