Santa Monica BMW

The servicing was easy to schedule. Dept. took me on time. Delivered the finished service in good time. Dept. took me on time. Delivered the finished service in good time. More

Chris was amazing. Love the service and was great experience. Easy to drop off and pick up. Love the service and was great experience. Easy to drop off and pick up. More

No follow up the next day when my advisor didn’t show up to work. I kept texting with no response about the status of my vehicle. I had to call repeatedly to finally get an update which led to my car being to work. I kept texting with no response about the status of my vehicle. I had to call repeatedly to finally get an update which led to my car being held for another 3 days. More

Installed 2 new tires + alignment, a small fortune, but didn't bother setting tire pressure so PSI on front tires are 43 / 63, back tires 46 / 57. Never heard back from advisor as to timing when car would didn't bother setting tire pressure so PSI on front tires are 43 / 63, back tires 46 / 57. Never heard back from advisor as to timing when car would be ready. Need approval of service advisor to use coupons, wasting about 10 minutes of time checking out with cashier. When car was ready, took too long for car to be brought to me. Despites delays, Uber access limited and no loaner car offered. More

Excellent communication, the service was good the only issue I had was they said I needed spark plugs but I had new spark plugs put in 5 days before I brought the car in for service issue I had was they said I needed spark plugs but I had new spark plugs put in 5 days before I brought the car in for service More

You get to drive by the beach after you leave the dealership. This is a great perk. The Ultimate Driving Maching. dealership. This is a great perk. The Ultimate Driving Maching. More

Very poor experience, will never return and will now opt to drive completely across town to go to a different BMW. Complete lack of communication. No one updated me on my vehicle after one week, which has n to drive completely across town to go to a different BMW. Complete lack of communication. No one updated me on my vehicle after one week, which has not been similar to prior experiences at either this BMW or others. Was never able to speak with a manager. Was told I could not have my vehicle back while parts that were on back order were getting ordered. Eventually my vehicle was released to me after 14 days (without anything being fixed), and the necessary parts were never ordered. I never heard from anyone again. It has been a month and I have since started working with another BMW towards a resolution and the experience has been the complete opposite. Would never recommend this BMW and will never return. More

Bill facilitated prompt and urgently needed service before an important road trip. He's knowledgeable and efficient. Much appreciated! before an important road trip. He's knowledgeable and efficient. Much appreciated! More

Chris was very helpful, provided a loaner vehicle, and kept me informed. He provided excellent service. kept me informed. He provided excellent service. More

We always bring our cars to this location, but this time the service agent Alex was rude, short tempered, and non-responsive. The car was there for 3 days and we needed a loaner after several attempts to co the service agent Alex was rude, short tempered, and non-responsive. The car was there for 3 days and we needed a loaner after several attempts to contact him he finally told us to pick up a loaner. We rushed over with traffic only to go home to have a text from his say the car is ready? I asked 3 times when will the car be ready and he kept saying a couple more days. Also when we got there instead of saying hi he just said rudely "go there" to the rental department. Not an experience SM BMW should be proud of and we will never go back to Alex again More