Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica BMW
Santa Monica, CA
1,335 Reviews
About Santa Monica BMW
New BMW Inventory
Finance Center
Contact Us
Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,335 reviews
March 20, 2024
I drove over a pothole on Sunset Blvd. and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman (sorry I forget her name!) who said I could either drive it home and have it towed to the shop or I could drive straight there. I said I would drive right over to which she replied “Okay, your service manager will be Sal but be VERY CAREFUL when you’re driving!” So sweet. As promised, Sal was waiting for me and told me that while the replacement tires were in stock, the service department was very busy. I pleaded with him to see if he could get the car fixed that day since I didn’t want to cancel my trip. Thanks to Sal, he had my car ready within an hour! I am so, so grateful for the wonderful service he provided. Thanks for the great experience! More
by MAUREENPEYROT
Verified Customer
Helpful March 20, 2024
I encountered issues with communication. Service adviser paaeared to be very busy. The quality of customer service and friendliness was mediocre. Service adviser paaeared to be very busy. The quality of customer service and friendliness was mediocre. More
by WOLF.WIRTH
Employees Worked With
March 20, 2024
I bought a new 540i and had a great experience with all of the personnel i dealt with. of the personnel i dealt with. More
by RONALD.KOLODKIN1
Employees Worked With
March 20, 2024
Friendly, easy. Nice to deal With and efficient. Gary was a delight. Process was smooth Nice to deal With and efficient. Gary was a delight. Process was smooth More
by vhk
Employees Worked With
March 20, 2024
Excellent service. I had 1 tire replaced. Pot hole tire damage. The new tire was Over priced! I had 1 tire replaced. Pot hole tire damage. The new tire was Over priced! More
by HMARTZPHD
March 19, 2024
Great custumer service! Extremely nice staff, with quick and professional services. Appreciated the Uber service offer! Extremely nice staff, with quick and professional services. Appreciated the Uber service offer! More
by catalin.catana
Employees Worked With
March 19, 2024
Excellent service, Crystal was awesome to work with, made everything nice and easy. My vehicle was repaired on time, and was washed and vacuumed everything nice and easy. My vehicle was repaired on time, and was washed and vacuumed More
by JIMTHE1ST
Employees Worked With
March 19, 2024
Caesar was awesome, great customer service experience and he went out of his way to make sure I was happy. he went out of his way to make sure I was happy. More
by LAURENMEGDAL
March 18, 2024
Work was well done and completed on time. Service manager, Chris was professional and kept me informed on progress. Service manager, Chris was professional and kept me informed on progress. More
by GERARD.ROSSY
Employees Worked With
March 17, 2024
Outstanding customer service! Every single person involved throughout each step went above and beyond. Will keep coming back and referring friends and family. Thank you Santa Moni Every single person involved throughout each step went above and beyond. Will keep coming back and referring friends and family. Thank you Santa Monica BMW!!!! More
by EVEBADALBO
