Santa Monica BMW

I took it for recall service. The report on the service said the service had already been done. (All my recall service has been done at this dealer.) I was without my car for 5 da The report on the service said the service had already been done. (All my recall service has been done at this dealer.) I was without my car for 5 days for no reason. They used the recall service to recommend $3,000 of other repairs. I had them do the less expensive ones. I took the car to another repair shop. They said the work wasn't needed. More

Easy arrival and check-in. Easy departure after check out. Great customer service. Thank you Easy departure after check out. Great customer service. Thank you More

Service person Chris was exceptional in every respect! Courteous assistants and cleanliness of vehicle when finished. Courteous assistants and cleanliness of vehicle when finished. More

I had over $7k of work done on my vehicle. Service was awesome and they gave me a good discount which brought the cost down. Service was excellent and the car loaner program helped out as Service was awesome and they gave me a good discount which brought the cost down. Service was excellent and the car loaner program helped out as I needed to travel locally....drop-off and service was no-hassle. I did purchase the Oil Change program since I know I will keep the car for a long time and SM BMW will be the place I am committed to for their fine work. More

Everything was very easy. We looked at cars and test drove cars and picked the car and leased it. Was smooth fast and quick. We looked at cars and test drove cars and picked the car and leased it. Was smooth fast and quick. More

Max was great to work with when we wanted to lease a car. I highly recommend him! I highly recommend him! More

I called many times to make an appointment for a recall on my car. No one to talk with. I got a loaner with a broken windshield and a broken glove box. I got home and notice my wipers are broken! I called on my car. No one to talk with. I got a loaner with a broken windshield and a broken glove box. I got home and notice my wipers are broken! I called few time to talk to someone about it NO ONE called me back till I left a message for the manager! More

Very thorough and professional. Clear explanation of service needs, including software update. Every person at the service center was efficient and courteous. Clear explanation of service needs, including software update. Every person at the service center was efficient and courteous. More

Routinely overbooks appointments. A standard service, I dropped my car at 9AM. At 4:30, I received a text, a video showing me the service, with captions, telling me I needed a new b A standard service, I dropped my car at 9AM. At 4:30, I received a text, a video showing me the service, with captions, telling me I needed a new battery. That's it. No price, no form to accept, no ability to contact the service rep. I called but of course could no reach him - I never can. He called 1 1/4 hours later with an exorbitant price. I accepted anyway and he said it would be done the next day, early. At 1:30pm the next day, I had heard nothing. I called and, of course, could not reach him. The car was not ready until 3:30pm. This is inexcusable service. I will not be returning to SM BMW for service. More

I've bought alot of cars at different dealerships but they where amazing there the entire staff was very nice and great sense of humor which I love. and our sales man Jimmy was great, very patient and he they where amazing there the entire staff was very nice and great sense of humor which I love. and our sales man Jimmy was great, very patient and helpful. when the time comes again I would definitely buy another car from them. More