Santa Monica BMW

I had a wonderful seamless experience . Kudos to both Thomas and Jimmy . It was a long day and at one point I was starving so grateful that Jimmy was able to get me something to eat so I c Kudos to both Thomas and Jimmy . It was a long day and at one point I was starving so grateful that Jimmy was able to get me something to eat so I could focus prior to signing. Thank you for going the extra mile for me ! More

I appreciate the Service Department fitting me in when my car had to be towed in for service. car had to be towed in for service. More

Excellent service including loaner and communication. But one of my problems with car related to AC system was not solved But one of my problems with car related to AC system was not solved More

Exceptionally high prices. $192.54 labor charge to replace engine air filter. Won’t make this mistake again. $192.54 labor charge to replace engine air filter. Won’t make this mistake again. More

Tried to fix things that didn't need to be done to run up bill. Tried to charge me for diagnosing what was wrong when I had declined it. I was told the diagnosing would be $275 and was asked to pay $400 for bill. Tried to charge me for diagnosing what was wrong when I had declined it. I was told the diagnosing would be $275 and was asked to pay $400 for that service I was never told what was wrong and was supposed to give $400 for nothing Finally got to leave with only the recall work done and no charge. Went to my regular mechanic Only spent $800 BMW dealer would have been about $3000 More

I definitely have mixed feelings about the dealership. I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to pay it because I thought it was just too much. When picking up the car, Alex quoted me half of that and it ended up being not even $300. The problem that Chris said it had, was non existent. What had happened if I hadn’t refused? I would’ve spent a fortune on something it didn’t need, Alex doubled check because he’s an incredible person but still, they could have changed a perfectly fine part in my car. So that being said… you guys make your own conclusions. More

Poor communication on what was wrong with the car and the repairs that needed to be done. repairs that needed to be done. More

Every one at the dealership was amazing. They were very accommodating, I didn’t have an appointment but it didn’t matter. They took me in and serviced my car in one day. WOW. Great team They were very accommodating, I didn’t have an appointment but it didn’t matter. They took me in and serviced my car in one day. WOW. Great team More

Perfect, Chris is the best! ! He is extremely efficient and takes care of his clients ! He is extremely efficient and takes care of his clients More

Fast efficient and very easy. On time no hassle ready when they said it would be On time no hassle ready when they said it would be More