Santa Monica BMW

Good service. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. More

They are great with communicating with the customer and letting them know what is wrong with their vehicle. letting them know what is wrong with their vehicle. More

The service was great! I got my vehicle back in a timely manner as promised I got my vehicle back in a timely manner as promised More

Great Service! Brett and Henry were excellent. Made the process simple and easy. Would buy again Brett and Henry were excellent. Made the process simple and easy. Would buy again More

Quick and courteous service delivered on time and to the estimate. We waited in the customer lounge which was clean and comfortable estimate. We waited in the customer lounge which was clean and comfortable More

I always have trouble getting someone to call me back after an appointment. I have had trouble beforehand getting an appointment. after an appointment. I have had trouble beforehand getting an appointment. More

The team was friendly and professional. Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the qu Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the quote I received was higher and had to push for the value service. 2) Condition based service said I needed to replace other things (spark plugs, filters, etc.) which after checking with a couple of other centers would not have been necessary due to the low milage. Not knowing at the time, spent $600 more than was needed. 3) Process is pretty inefficient, there are separate people for every single step with wait times. The process of check-in until I had my loaner took almost 40 minutes which seems unnecessary. More

I have worked with BMW dealers in SoCal for more than 20 years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated that the car will be pulled over in 7-8 minutes. As it turned out, I waited for 20 minutes and saw nothing for me. I then asked Chris who kindly pushed it for me. Ah, because it was lunch time. But it wasn't lunch time when I started waiting in the first place. Then after another 15 minutes, I got a guy who approached me asking I needed a car wash before I get the car. Then there was another 20 minutes of wait. Finally! What is the SOP at your dealership? More

no surprises. straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it is such a nice touch. makes the whole process seamless. More