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88 Reviews of Sapaugh GM Country - Service Center
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February 01, 2017
Service I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn garage floor so that is a sure sign of a leak. Mark recommended we get a dye ran through the car and for her to drive it 1500 miles. I asked," if she drives it, it will throw it out of warranty." Mark said, "no." Sure enough I brought it back in after driving it 1500 miles and it's not under warranty. Now they want me to pay $200.00 for the part. The paperwork from previous service appointment and cadillac repair sheets were missing out of my glove box after my appointment as well. Would I recommend them ....NO!!!! I called Cadillac while I was waiting and they verified it is under warranty. I filed complaint with Cadillac More
by Clansie
January 05, 2017
Everything you want but never expect from a car dealer I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the man! More
by Quaethem
Employees Worked With
June 30, 2016
Customer satisfaction ??? Or just manage the rating Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was n Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was not their fault. A big towing bill and housing replacement later the service manager would not even take 5 minutes time to talk to me. I went to his office to get a explanation and after 30 seconds he stopped talking to me to take a phone call. No resolution !! No explanation !! And no accountability for their own mistakes More
by Disappointed
Employees Worked With
October 27, 2015
Left in ruins. I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After maintaining it like it is supposed to be maintained the engine spun a bearing. Not a big deal right? Wrong! After it sat at SAPAUGH for over a week waiting for the GM rep to look at it. After speaking with SAPAUGH service rep named Zach he assured us that there wasn't any sludge build up and it looked as though it had been regularly maintained. He advised us that there should be no problem with it being covered under the 5yr 100,000 mile warranty that GM offers with all their vehicles. 30 minutes later we received a call that it would not be covered due to insufficient oil. Even though it had been leaking lots of oil out the top of the motor after we tried to start it. Long story short DO NOT BUY ANY GM PRO DUCT THEY WILL NOT STAND BEHIND THEIR CRAFTSMANSHIP OR THEIR WARRANTY!! More
by Heart broke
Employees Worked With
October 05, 2015
Great customer service and support. The service manager at sapaugh went above and beyond for me and cadillac.. it's the 7 vehicle I bought from them and will continue to go and support. The service manager at sapaugh went above and beyond for me and cadillac.. it's the 7 vehicle I bought from them and will continue to go back. . More
by Mikeauten00@gmail.com
Employees Worked With
September 11, 2015
Incredible customer service! From the moment that I stepped onto the lot of Sapaugh I have been blown away by the level of customer service this company provides. I am not one to From the moment that I stepped onto the lot of Sapaugh I have been blown away by the level of customer service this company provides. I am not one to typically write reviews but after having my car serviced again with Dave Bible and Ryan Follmer I felt compelled to share that every time I interact with the employees at Sapaugh they continue to exceed my expectations. Thank you for making it an enjoyable process to buy and service my vehicle, you have a customer for life! More
by stadlock
Employees Worked With
Dave Bible and Ryan Follmer
August 28, 2015
Service Management and Team After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able to find the issues I have been having with my car. It is running much better than before, but not nearly like it used to. This is more than likely a product issue vs a service issue. I appreciated what they could do. The only issue I have now is with my shift assembly, which Mr. Walker is eager to take a look at to see if they can fix it quickly. They are doing what they can to correct a wrong left from the previous management and I applaud their efforts. More
by Gfoster72
October 21, 2014
Service is poor at best with lots of BS Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires never felt the way a new set of tires should have and one rear tire just went flat during a rush hour comute (I did not hit anything in the road - it just deflated) had to drive on the flat tire about a mile at highway speed before I could get to the shoulder, the tire was trashed from being driven flat. The Sapaugh service guy told me that I was lying about not hitting something in the road no less than three times - when I told him that the wheel did the damage to the tire - "no sir" he said "you hit something" Next issue: my 2007 CTS just had a second set of timing chains replaced plus a set of heads and I had to rent a car for 13 days. While this car was still under warranty reported excessive oil consumption and was told it was normal - well, that is BS, the recommended oil change interval was too long and was reduced by GM but the damage was already done and I had to pay for their mistakes. More
by danielv123
Employees Worked With
June 22, 2014
Thank you Sapaugh!!! My family and I were traveling from Chicago in a new 2014 GMC Yukon Denali towing a camper when our transmission began to fail. Other dealerships that My family and I were traveling from Chicago in a new 2014 GMC Yukon Denali towing a camper when our transmission began to fail. Other dealerships that were closer were unable or unwilling to even look at our car. I called Sapaugh and Lorine Halaus said to come on in. Though they were also busy, once they heard our situation they really jumped into action. Jeff Johnson personally took the car for a ride. June Cox greeted me when I entered the waitng room and acted as a liaison between myself and the servce center. Once it was determined that work was needed to be done, I was quickly set up with a very nice loaner vehicle and able to get back to my family. They were able to determine defective parts in the trans, ordered a new transmission and had it installed in four days. I realize what a big undertaking that is and appreciate the quick work that was done so we could continue our trip without missing a beat. Their Customer Service really helped me to relax. We were able to do all the site seeing we came to do and we love our new transmission. If we lived here, this would definitely be my Dealership of choice and from reading other reviews I would say I'm not alone. Thanks again Sapaugh!!! More
by lumsey
Employees Worked With
Lorine Holaus, Jeff Johnson, June Cox
January 11, 2013
Excellent personal/professional service, from driving into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadilla into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadillac's serviced at other Cadillac dealers and felt we had received excellent service but out dealings with Sapaugh puts them below our new standard of excellence. More
by Joe & Sharon Hoffman
Employees Worked With
