"Excellence in knowledge, customer service and pricing"
Incredible staff that go the distance in conscience care of customers, knowledge of their products and competitive pricing. Providing an experience that has kept us coming back exclusively for 16 years to Sapaugh Motors.
- room for grandkids
I have never felt so at ease purchasing a new vehicle as I felt at Sapaugh. I felt they were honest and up front, not constantly trying to bounce back and forth saying "I'll go back and see what else we can do to get closer to your desired price" - no mickey mouse games played. Everyone was very friendly and actually seemed happy to be there! We have purchased trucks from Sapaugh in the past and this was our first family vehicle and we will definitely return for future purchases. Thank you all!
"Rich (Richie the K) Konold is top notch"
- Chief Chuck
Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and I value his professionalism and would recommend him to anyone.
"Best purchasing experience EVER"
We went in, looking for a car for our son and ended up leaving with one for us too! Everyone was polite and courteous but Rich Konold’s professionalism and experience at was what sealed the deal.
"Best Car Buying Experience - EVER!"
Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred questions. He not only knew about his models but also about the competition. He even made sure I got to meet Larry Sapaugh (who, btw, thanked me for my service in the Marines). The dealership is very well coached. You can tell they practice their craft. Everyone needs a car guy like Rich. I only deal with him - I hope the other guys treat their customers as good as he does. Special thanks to the floor manager, finance, service guys and the guys that perfectly tinted the windows.
Give Sapaugh a look - they are second to none!
"Sapaugh Customer Service"
Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so.
Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!!
"Sapaugh made good on a bad clutch"
- Donald Earll
I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had the clutch replaced. Upon reading my bad review Mr. Joe Clemens, the general manger of service contacted me and asked me if I could come in and talk with him about my review. After our talk he felt bad about having a disgruntled customer, we came to a resolution that was beneficial to both of us. I am happy to say I will continue doing business with Sapaugh Motors.
"Excellent professionalism. "
The crew at Sapaugh are experienced professionals who uphold the traditions established by Larry. They display respect and poise when dealing with customers. The environment is welcoming. The smiles and attitudes are captivating for operating in the competitive business of selling cars. It's delightful to buy a car without any pressure or coercion. Everyone my wife and I had contact with was genuinely devoted to their responsibilities throughout the process of closing our deal. From John McCarthy who had us sign a hundred papers, our salesman Steve Ermer, sales manager Kirk Linderer, to the porter who detailed our new car, down to the cleaning lady who chatted for a moment while we waited after hours for the others who were so busy. A special shoutout Steve Ermer who worked tirelessly to find our "perfect fit"... Thank you Steve......
"Everything you want but never expect from a car dealer "
I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the man!