" Awesome "
Mike Daugherty was great to deal with I would recommend Sapaugh was fire on the trade-in I would recommend the dealership to anyone I’ve had a very good experience with Mike this my Second truck that I bought from him and the last two years
Every one treated me with professionalism. All the way from the janitor.saleslady and sales manager and finance person. VERY SUPER DEALERSHIP ALL AROUND!!!and around.
fast friendly service and able to handle any of your automive needs would highly recommend using sapaugh motors for service or sales and that james burley fellow in parts department well what can i say the dealership would not be the same without him
"Needing customer improvement "
Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen just stood at the door. Went inside and nobody ever said hello or anything. I just bought two new vehicles from here and expected more customer service. Will be going elsewhere to by my new gmc pick up.
"Best Car Buying Experience - EVER!"
Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred questions. He not only knew about his models but also about the competition. He even made sure I got to meet Larry Sapaugh (who, btw, thanked me for my service in the Marines). The dealership is very well coached. You can tell they practice their craft. Everyone needs a car guy like Rich. I only deal with him - I hope the other guys treat their customers as good as he does. Special thanks to the floor manager, finance, service guys and the guys that perfectly tinted the windows.
Give Sapaugh a look - they are second to none!
"Sapaugh Customer Service"
Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so.
Just had the transmission rebuilt for the 3rd time in 2 years after buying a Silverado from them. Customer service is nonexistent. Truck was under warranty but to get a dealer car to drive you have to call and leave message after message due to no returned phone calls. Their excuse is they are super busy. I bet they are will all the crap vehicles they are selling and now repairing. They also have the nerve to ask if we pull a boat or trailer... umm... is a 4WD truck, if you are selling ones that can't pull stuff that's not my problem. Apparently it had a new transmission out in it a month before we bought it as well. Found that out yesterday when I got a copy of the service transactions. Save your money, time and sanity, go some where else!!! Dave Walker knows how to sweet talk you and turn things on you. He doesn't know how to return calls.
I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn garage floor so that is a sure sign of a leak. Mark recommended we get a dye ran through the car and for her to drive it 1500 miles. I asked," if she drives it, it will throw it out of warranty." Mark said, "no." Sure enough I brought it back in after driving it 1500 miles and it's not under warranty. Now they want me to pay $200.00 for the part. The paperwork from previous service appointment and cadillac repair sheets were missing out of my glove box after my appointment as well. Would I recommend them ....NO!!!! I called Cadillac while I was waiting and they verified it is under warranty. I filed complaint with Cadillac
"Customer satisfaction ??? Or just manage the rating "
Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was not their fault. A big towing bill and housing replacement later the service manager would not even take 5 minutes time to talk to me. I went to his office to get a explanation and after 30 seconds he stopped talking to me to take a phone call.
No resolution !! No explanation !! And no accountability for their own mistakes
"Left in ruins."
- Heart broke
I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After maintaining it like it is supposed to be maintained the engine spun a bearing. Not a big deal right? Wrong! After it sat at SAPAUGH for over a week waiting for the GM rep to look at it. After speaking with SAPAUGH service rep named Zach he assured us that there wasn't any sludge build up and it looked as though it had been regularly maintained. He advised us that there should be no problem with it being covered under the 5yr 100,000 mile warranty that GM offers with all their vehicles. 30 minutes later we received a call that it would not be covered due to insufficient oil. Even though it had been leaking lots of oil out the top of the motor after we tried to start it. Long story short DO NOT BUY ANY GM PRO DUCT THEY WILL NOT STAND BEHIND THEIR CRAFTSMANSHIP OR THEIR WARRANTY!!