Sarasota Ford

Over the years We have enjoyed working with Lee Newman over the years. He is always professional and courteous. We look forward to purchasing more cars in the future We have enjoyed working with Lee Newman over the years. He is always professional and courteous. We look forward to purchasing more cars in the future from him. The Schenks More

Wonderful experience My husband bought a truck from JT Walker, and it was such a smooth and relaxing experience unlike any other car buying experience I’ve ever had. I lit My husband bought a truck from JT Walker, and it was such a smooth and relaxing experience unlike any other car buying experience I’ve ever had. I literally got a massage while the boys worked out the details and my husband just loved Jt. All around great experience. More

Happy Customer Randy Madsen at Sarasota Ford made car shopping a great experience. He went above and beyond to help make this an easy process. I highly recommend usi Randy Madsen at Sarasota Ford made car shopping a great experience. He went above and beyond to help make this an easy process. I highly recommend using Sarasota Ford- awesome dealership and great team! More

Wasted time shopping around, should have stayed at Sarasota Amazing buying experience at Sarasota Ford. We worked with Andy and also spoke with Darik. Straight-forward guys and everyone on the Sarasota Ford tea Amazing buying experience at Sarasota Ford. We worked with Andy and also spoke with Darik. Straight-forward guys and everyone on the Sarasota Ford team was great to work with on the purchase of our car. We shopped around but at the end of the day, Sarasora Ford had the best deal on both our trade-in and the car we purchased. We are super happy with the whole experience and have zero complaints. We will definitely be coming back to work with Andy and the team for our next car too. Thanks! More

Dave Grothe is an AWESOME salesman. We had a Great experience with our salesman Dave Grothe. We have been looking at many dealerships. We stopped in just to look at a Ford Edge we sa We had a Great experience with our salesman Dave Grothe. We have been looking at many dealerships. We stopped in just to look at a Ford Edge we saw on your website No intention of buying . HOWEVER WE DID END UP WITH THE FORD EDGE WHEN WE LEFT.. WE WOULD RECOMMEND YOUR DEALERSHIP AND YOUR SALEMAN DAVE TO ANY OF OUR FRIENDS LOOKING TO BUY A VEHICLE JESSE AND MARY More

Thanks Al I went to Sarasota Ford a few times and each time I had a great experience everyone is nice and professional! I always see Al, he is a great salesman I went to Sarasota Ford a few times and each time I had a great experience everyone is nice and professional! I always see Al, he is a great salesman and is always there to help. More

Very satisfied! Al helped me narrow down the vehicles And find the one that I needed. I had a lot of questions and wasn’t sure what I wanted. I don’t like the proce Al helped me narrow down the vehicles And find the one that I needed. I had a lot of questions and wasn’t sure what I wanted. I don’t like the process of buying a new car but Al and the rest of the staff made it painless! I got exactly what I needed and I love it’ More

Excellent Customer Service David Betancourt made it a great experience buying our Ford Escape from Sarasota Ford. He was very patient and thorough in showing us vehicles we had David Betancourt made it a great experience buying our Ford Escape from Sarasota Ford. He was very patient and thorough in showing us vehicles we had an interest in. Sharing functions of the vehicle was a big help. Even after the purchase he took the time to connect our phones to the navigation screen. We highly recommend David and Sarasota Ford for making your next vehicle purchase! Kurt and Colleen More

Dishonest Tactics On 1/31/18, I contacted CARSTEN RUEFFER at Sarasota Ford to inquire about a 2018 F150 Black Platinum. I was already speaking with several dealerships On 1/31/18, I contacted CARSTEN RUEFFER at Sarasota Ford to inquire about a 2018 F150 Black Platinum. I was already speaking with several dealerships and was able to negotiate a price with several of them however none of them would let me sign for the vehicle or put down a down payment because the vehicles that matched my criteria were located at the Bradenton & Tampa dealerships. Therefore, my decision on which dealership to proceed with would end up being the dealership that could actually get the vehicle I was looking for. Carsten seemed to be able to secure the exact vehicle I was looking for so I stopped by on 2/12/18 to see the vehicle after filling out their credit application online. When I arrived at the dealership, I was surprised to find out the vehicle was not there. Carsten assured me that it was only a matter of physically transferring the vehicle from Tampa to their dealership. With that said, I proceeded with signing for the paperwork for the specific truck that we discussed and agreed on. When I met with the finance dept., I told them that I was uncomfortable giving them a down payment that day because the vehicle was not there, but they assured me I had to give them a down payment that day. I proceeded to give them $7,457 for the down payment and fees for a vehicle with a VIN# ending in A57669. I also added the truck to my car insurance for a vehicle ending in A57669. At this point, the truck was on my insurance and I had paid the 1st months payment + fees + down payment = $7457. The next day (Friday), I received an email from the Ford Dealership in Bonita Springs that said a vehicle just arrived on their lot that matched my criteria. They sent me the window sticker in an email and to my surprise, it was the EXACT truck I just had signed for the day before (VIN Ending in A57669) at the Sarasota dealership. This was infuriating because I didn’t understand how Sarasota Ford allowed me to sign all of paperwork, give them $7,457, and add it to my insurance when that actual truck wasn’t even there’s to sell. It was clear they used this truck to secure my down payment and my signature. I called CARSTEN who put me on speaker phone with his manager BRIAN SNYDER and they assured me the vehicle would be at their dealership for me to pick up. I kept asking them if it would be the exact vehicle I signed for and they would not answer the question. Later that day, BRIAN SNYDER said he issued me a refund of $7457. I asked them when the funds would clear because I planned on using that money for a different vehicle and they said I had to call my Credit Card company. When I told them I wanted a check so I didn’t have to wait for the funds to clear, they told me they did all they could do. I called my credit card company (Wells Fargo) and they said they didn’t see a refund initiated. After telling them what had happened, they said the best thing to do would be to put in a claim with the fraud department which I went ahead and did on 2/10/18. **As of today (2/12/18), the refund has not been processed and the funds are NOT back in my account. The manager, BRIAN SNYDER will not answer my actual calls and instead will only send me text messages. I called their Customer Relations manager at 941-296-6896 and left a message but have not received a call back. I contacted BRIAN SNYDER today prior to posting this review to see if he had any comments on it or wanted to review and he did not contact me back** More