Sarasota Ford

Horrible customer service I recently made a 10 am appointment on a Saturday for an oil change and check engine light in my 2011 F250. I left my truck with Anthony my designated I recently made a 10 am appointment on a Saturday for an oil change and check engine light in my 2011 F250. I left my truck with Anthony my designated service advisor. By 1:30pm I had not heard anything from the dealership about my truck. I tried texting my service advisor, Anthony, through their automated service, in which Anthony replied that he would check with the manager of diesel repair department. I did not hear anything back. At 4:30 I tried calling my service advisor and he never once answered. I spoke with a female who told me they would have my truck until Tuesday. I explained this was unacceptable and she places me on hold to try and find an answer. 20 minutes later Anthony comes on the phone and tells me he is trying to find out what is going on with my truck. Granted they have had my truck for 6 1/2 hours by this time. I was furious to say the least, especially because when I made the appointment I explained my truck was used for work. I then went up to the dealership just before 6pm, to learn the service department closed at 4pm. The sales manager did not even have the service manager's number and no one had a clue where my truck was. I was beyond pissed at this point. 45 minutes later they find my truck and had done absolutely no work to it!!!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!! THEY OBVIOUSLY DO NOT VALUE THEIR CUSTOMERS. NOT ONE PHONE CALL TO INFORM ME OF THE SITUATION AFTER HAVING MY TRUCK FOR 7 1/'2 HOURS. HORRIBLE! More

Great, Fast; Amazing Steve Oliver, Sales Rep was amazing great, super understanding!!! Made sure my husband would purchase the correct truck for all his needs. He was a Steve Oliver, Sales Rep was amazing great, super understanding!!! Made sure my husband would purchase the correct truck for all his needs. He was attentive with us and made us feel comfortable during the process. More

GREAT VISIT Recently visited Sarasota Ford with my daughter to help her purchase her first new car. Steve Oliver helped us out and he was outstanding. He patien Recently visited Sarasota Ford with my daughter to help her purchase her first new car. Steve Oliver helped us out and he was outstanding. He patiently helped her find the right car, helped to gather the correct info to get financing, and politely explained every step as we went along so she completely understood what was going on. He made us feel very comfortable from the time he said hello to the moment he handed us the keys. I would recommend anyone who is in the market for a vehicle to visit Sarasota Ford! More

Excellent experience at Sarasota Ford We researched mid size SUVs hoping to purchase a certified pre-owned vehicle that met our needs and fell into our planned budget. Sarasota Ford was ju We researched mid size SUVs hoping to purchase a certified pre-owned vehicle that met our needs and fell into our planned budget. Sarasota Ford was just one place we decided to visit because we narrowed our search down to 3-4 SUV models. I made the initial appointment and was assigned the most amazing salesman, Carsten Rueffer. He was extremely polite & respectful, knowledgeable about the products he was representing, understanding of our needs, helpful, kind and very accommodating. Carsten's personality helped pave the way for us to make our decision to purchase the Ford Edge which we absolutely love. All the staff at Sarasota Ford are polite and helpful. We were treated with the utmost respect and feel good about our continued relationship with Sarasota Ford as they service our vehicle in the future. More

showed us what we were ask for Knowledgeable, showed us what we were looking for and didn't waste our time. He was patient and took the time to find what we wanted and never questi Knowledgeable, showed us what we were looking for and didn't waste our time. He was patient and took the time to find what we wanted and never questioned anything. More

VIP Treatment Spent 22 months looking at various truck models until I decided I wanted a Ford. Began my shopping at home online and when I found the truck I wanted Spent 22 months looking at various truck models until I decided I wanted a Ford. Began my shopping at home online and when I found the truck I wanted sent a message to Sarasota Ford. I was quickly contacted by Steve Weinberg who had the truck waiting for me to test drive on my arrival. More

Great Customer Service Dealer stayed open 2 hours past closing time to make sure I drove off the lot in my new vehicle (new to me any way). And they got be the best financin Dealer stayed open 2 hours past closing time to make sure I drove off the lot in my new vehicle (new to me any way). And they got be the best financing option possible! Thanks Steve O.! More

Good service Brett was a great sales guy took a little bit to get them to agree but closed the deal and got a new mustang thanks. Brett was a great sales guy took a little bit to get them to agree but closed the deal and got a new mustang thanks. More

Totally worth the drive!! Worked with Parker Reed to get me in my F-150 and couldn't be more pleased with the entire process. Got a great truck at a great price. Parker was a Worked with Parker Reed to get me in my F-150 and couldn't be more pleased with the entire process. Got a great truck at a great price. Parker was a cool, down-to-earth guy that you should ask for by name. The whole staff seemed to be friendly, professional and best of all - genuine. More

AWESOME EXPERIENCE!! I was recommend to Andy Moleszka by a friend when they found out I was looking to buy a new truck. Andy was top notch and did everything he could to m I was recommend to Andy Moleszka by a friend when they found out I was looking to buy a new truck. Andy was top notch and did everything he could to make sure he found the truck I was looking for with the specific options I wanted. He made sure the buying process was easy as possible. Andy even personally delivered the car to my house!! He took 30 minutes helping me set up my Sync and making sure I fully understood how all of the gadgets worked. Andy was by far the best salesman I have ever had. I would recommend him to anyone and everyone looking to buy a new car as well as Sarasota Ford. Thank you!! More