Sarasota Ford

Terrible customer service. I purchased a brand new Mustang GT Track Package Premium, a $40,000 car, bought the extended warranty, and extended wheel and tire warranty. Had the h I purchased a brand new Mustang GT Track Package Premium, a $40,000 car, bought the extended warranty, and extended wheel and tire warranty. Had the high horn go out, the window making a loud noise when you roll it down, and the exhaust rattling, all at around 20k miles. I took it in for service and was told they'd fixed window, ordered the horn, and couldn't hear any noise from the exhaust, and would call me when the horn arrived. I got down the road and the exhaust was still rattling, window still making noise, and nothing was different. I figured I would just point it all out when I went back in for service since I live AN HOUR AWAY. A couple of weeks go by and I haven't heard anything, I call them and they say I can only deal with the person I originally dealt with but they'll have him call me. A week goes by and nothing so I call back. Same story, but she assured me she would personally go get him and make sue I got a call back within the hour. Still nothing. After TWO MONTHS I call back yet again and am transferred to finance, then hung up on. I call back and am transferred to a voicemail. I call back, am put on hold for 10 minutes then finally someone in service picks up and tells me that the guy I was originally working with no longer works there, he never ordered the parts, and nobody followed up on his customers, but she'll find me a new service rep. 15 more minutes on hold and somebody picks up and tells me that even though they have the ex-employee's paperwork on my car where it states the issues, I'll have to drive in on my own time and dime AGAIN to have my car re-evaluated before they can even order the parts, then come back yet again to have them installed. This is getting very frustrating and expensive, and I was told that if I continue to have a problem with it that he would just terminate the call and delete the ticket. Worst customer service I've ever had, I'm trying to get my car repaired so that I can trade it in and buy another diesel 4x4, but I can tell you where I won't be spending my $60k on a new truck. More

Customer for life Wonderful dealership and excellent service! Bought a new Fusion Sport and my salesman Carlos Garcia was the best! Completed my paperwork in no time at Wonderful dealership and excellent service! Bought a new Fusion Sport and my salesman Carlos Garcia was the best! Completed my paperwork in no time at all and got a great deal! Definitely recommend!! More

Don't believe what they say. Vehicles listed not in stock. Droved from broward to sarasota to be told the vehicle was sold.2 week after the vehicle is still listed for sale from 1 Vehicles listed not in stock. Droved from broward to sarasota to be told the vehicle was sold.2 week after the vehicle is still listed for sale from 18500 to 20000 now ? More

Happy with my purchase Another great experience at Sarasota Ford. Thank you Andy for your help with my purchase. Andy is very knowledgable in Ford product and answered al Another great experience at Sarasota Ford. Thank you Andy for your help with my purchase. Andy is very knowledgable in Ford product and answered all of me questions. More

Outstanding sales help We were interested in the 2016 F150 and needed some guidance in choosing the "best fit" for us.....not only in its options but of course, price. And We were interested in the 2016 F150 and needed some guidance in choosing the "best fit" for us.....not only in its options but of course, price. Andy Maleska was so easy going with helping us decide on the right truck. He was very knowledgeable and so helpful with getting us a large rebate. It was the easiest and least stressful auto purchase we've ever had, thanks to Andy. More

Super fast exilent experience. The deal was fast, the price was great, the rate was excellent, and my sales person Carlos was awsome. I will always purchase from ford. The deal was fast, the price was great, the rate was excellent, and my sales person Carlos was awsome. I will always purchase from ford. More

Purchase from Sarasota Ford I purchased F150 from Sarasota Ford. My experience was great with my salesman Andy. Andy was very friendly and very knowledgeable about the truck. I purchased F150 from Sarasota Ford. My experience was great with my salesman Andy. Andy was very friendly and very knowledgeable about the truck. He took the time to show me how to perform many of the new technology features. More

Ask for Andy Maleszka - Superior Sales Person Buying a car can be unpleasant. Not with Andy Maleszka at Sarasota Ford. Best auto sales experience I have ever had. He will find you the right car at Buying a car can be unpleasant. Not with Andy Maleszka at Sarasota Ford. Best auto sales experience I have ever had. He will find you the right car at the right place. Professional, knowledgable and experienced. Make sure you ask for Andy for real customer service. More

I am happy I am very happy with my experiance at Sarasota Ford. My salesman Andy was vert knowledgeable in Ford product and he helped me find a vehicle with the I am very happy with my experiance at Sarasota Ford. My salesman Andy was vert knowledgeable in Ford product and he helped me find a vehicle with the options that would work for me. More

Andy Maleszka was our salesman and was awesomr They were all very helpful and looked out for us. Our salesman was very helpful and looked out for our needs. Everything was quick and easy They were all very helpful and looked out for us. Our salesman was very helpful and looked out for our needs. Everything was quick and easy More