Sarasota Ford

I had a GREAT experience at Sarasota Ford. The atmosphere was relaxed and welcoming. The sales associate that helped me was knowledgable; he listened to me and was able to answer my questions and direct me t was relaxed and welcoming. The sales associate that helped me was knowledgable; he listened to me and was able to answer my questions and direct me to a car that was perfect for me. After test driving and go over pricing, I price shopped and found that they were truly giving me the best deal out there. More

I had been a Toyota driver my whole life until coming to Sarasota Ford. Not only was their entire staff extremely helpful and knowledgeable about the products, but I got the best price and couldn't be happi Sarasota Ford. Not only was their entire staff extremely helpful and knowledgeable about the products, but I got the best price and couldn't be happier with buying and American car! Thanks Sarasota Ford for a great experience! I'm a customer for life!!! More

I called Sarasota Ford with, what I thought would be a simple question. I would like to have a key made for my car. I was transferred to parts, who had no idea how to make a key, so they sent me to the se simple question. I would like to have a key made for my car. I was transferred to parts, who had no idea how to make a key, so they sent me to the service department who stated it would be between $15 and $400 to make a key for my car. I have a 2001 Ford Focus. The entire car is worth maybe $600, so a $400 key just does not make since to me. Service sent me back to parts, which could still not tell me if my car needed the $15 or the $400 key, then hung up on me. I called back to speak with some type of manager, and was sent to a voice mail. I have never received such terrible service in my life. I believe that this dealership should be closed down, or the culture should be changed to encompass to customer. This culture comes from the upper management, and I will also forward this to Ford, so they know how their product is represented here in Sarasota. More

I would highly recommend Sarasota Ford. Their customer service is above and beyond. All of the staff is extremely professional and there is always someone there to meet you at the door and invite you in. service is above and beyond. All of the staff is extremely professional and there is always someone there to meet you at the door and invite you in. More

everyone at the dealership was very helpful in the purchase of my new fusion. I am happy with the vehicle and with the experience. I would recommend Sarasota Ford to anyone looking to buy a car or rec purchase of my new fusion. I am happy with the vehicle and with the experience. I would recommend Sarasota Ford to anyone looking to buy a car or receive service. More

I have a convertible that the top began to fray over the drivers door and pointed it out to the service writer and he said the convertible top was NOT covered under the factory warranty. A few days later I drivers door and pointed it out to the service writer and he said the convertible top was NOT covered under the factory warranty. A few days later I was at Autoway Ford picking up some parts and one of the salesman asked me if I knew my top was frayed and I said yes but Sarasota Ford told me it's not covered under my warranty. They took a few pictures of my top, sent it in and 3 days later I rec'd a call that it was approved and to tell them where to ship the new top to be installed. A month later my air conditioning wasn't working properly and I brought it to Sarasota Ford and it was diagnosed as needing a new evaporater core, and it was covered under warranty (over $1200) and when I went to pick it up after the new core was installed II noticed I had wires hanging loose under my dash (the entire dash had to come out to put the new core in). When I brought it to the attention of the service writer, the same service writer that told me my conv top wasn't covered, he said it must be some after market items I had installed and they are NOT responsible for putting those wires back together. I feel if a mechanic takes something apart whether it is stock or after market, he should put it all back together if he takes any pride in his work at all. I had to go to the shop that installed the aftermarket lights and it took them less than 10 minutes to reconnect what Sarasota Ford had taken apart. Needless to say, Sarasota Ford will not see me again for any reason More

Avoid this dealership like the plague. Engine light came on. Lynn would not return my calls Misquoted price. I put a large amount down on vehicle but was duped into GAP coverage. Tried to cancel but dealer on. Lynn would not return my calls Misquoted price. I put a large amount down on vehicle but was duped into GAP coverage. Tried to cancel but dealership is giving me the runaround. Paid 700 in dealership fees which included inspection and now I am told they cannot title car in Georgia until I have the car inspected. Won't pass inspection because of engine light. Filing complaint with attorney general. Buyer beware!!! More

I had the best experience here i would highly recomend to others. Matt and lynn couldnt have been more helpful and mom will be back in july to buy a car as well others. Matt and lynn couldnt have been more helpful and mom will be back in july to buy a car as well More

I own a 2012 Ford Escape. I went to ago and inquired about having someone there instruct me about how to use my Sync System. I purSarasota ford to have my oil changed a few weekschaed my car at Autoway about having someone there instruct me about how to use my Sync System. I purSarasota ford to have my oil changed a few weekschaed my car at Autoway Ford in Bradenton, but I salesman "Bobby" at Sarasota said he would be glad to help me and I set up an appt with him for today at 9 am. When I showed up,a salesman, Andy, saw me getting out of my car and asked if I was there to see Bobby and I replied yes and he said he was not there and he was filling in for him. So he walked over to my car and as soon as he saw the "autoway" sticker he was rude and said they do not help with cars purchased elsewhere but he would see what he could do. He got in my car and turned a dial on my radio console and was doing something with my phone and my contacts and was very impatient and told me he works on comission and was not getting paid for this and he gave me very little to no instruction and kept looking at his watch and out the window and after 10 min said "just play around with it" and said he had to go. I was way too polite to this man who was very rude and intimidating to me. Tonight my husband called Sarasota Ford and spoke to a manager, Edwin and tried to explain the above to him. He interruped my husband twice and said they don't get paid to help other Ford customers.. he was so rude to my husband as well. Had my oil changed a few weeks ago there, wish I had check the oil to see if it was brown and dirty afterwards after reading several other reviews today of this terrible dealership. DO NOT GO HERE.. Go to Autoway Ford in Bradenton and see Pernell. You will get a great price and great customer service. I live in Sarasota and they could not even come close to what Autoway offered us in price for my car. I WILL NEVER STEP FOOT in Sarasota Ford again. Do yourself a favor and stay away from these rude, selfish people. More