
Sarasota Ford
Sarasota, FL
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I am writing to recognize Cesar Sandoval for his outstanding customer service. On May 4, 2023 the “wrench” light lit up on the dash of my 2015 CMAX. I brought the car in and Cesar did the scan to pr outstanding customer service. On May 4, 2023 the “wrench” light lit up on the dash of my 2015 CMAX. I brought the car in and Cesar did the scan to produce the Oasis report which displayed everything was good. I had originally made an appointment for the following week for another issue on the car and routine maintenance, but he was able to schedule me in the next day since it was an issue that regular maintenance would have to check. Throughout this process Cesar went above and beyond. He was friendly, informative, professional and overall had a great demeanor. He sets a great example of excellent customer service and other’s could observe and learn from him. He also followed up to make sure that everything was good with car after the maintenance. I bought my car at this dealership in 2019, moved to two other states and taken my car in for routine servicing. Sarasota Ford in my opinion is the best whether purchasing or bringing the car in for servicing. I’ve never had a bad experience, always leaving thinking “what an amazing dealership this at on all levels”. More
Sarasota Ford's service is truly top-notch, and they genuinely care about their customers' satisfaction. If you're in the market for a new car, this dealership should be your first stop. Ask for Andy he genuinely care about their customers' satisfaction. If you're in the market for a new car, this dealership should be your first stop. Ask for Andy he's my guy. More
Both sales and management went above and beyond expectations to make sure I was satisfied with every aspect of my "new" (older) car purchase. Just wish I lived closer to them so I could use their expectations to make sure I was satisfied with every aspect of my "new" (older) car purchase. Just wish I lived closer to them so I could use their facilities for any needed maintenance etc. More
The dealership has an impressive selection of vehicles to choose from, and my salesman Andy was extremely patient as I test drove several vehicles before I made a final decision. Andy was never pushy or aggr choose from, and my salesman Andy was extremely patient as I test drove several vehicles before I made a final decision. Andy was never pushy or aggressive, and always took time to answer any questions I had. More
We worked with Chris in Sales he was absolutely fantastic!!! Highly recommend!!! Excellent experience, made our experience as seamless as possible! We are working with him again with one of our oth fantastic!!! Highly recommend!!! Excellent experience, made our experience as seamless as possible! We are working with him again with one of our other vehicles as we speak! More
This is the second time I’ve purchased through Sarasota ford with Mike C. And I couldn’t be happier. I was kept informed the entire time my truck was being built and they were able to work with my schedule ford with Mike C. And I couldn’t be happier. I was kept informed the entire time my truck was being built and they were able to work with my schedule and price point to get me in the vehicle I wanted. I never felt pressured and I was explained everything and was able to ask questions and not feel rushed out the door after the papers were signed. I’ll be back to talk to Mike next time I need an upgrade. More