Saratoga Subaru

Easy , stress free and enjoyable I absolutely loved working with Nick Dane at this dealership. He made the whole process of choosing the right vehicle with all the options I wanted fu I absolutely loved working with Nick Dane at this dealership. He made the whole process of choosing the right vehicle with all the options I wanted fun and enjoyable. The stress free environment at this dealership is something that I never would have expected at a car dealership and am very thankful for . I highly recommend Nick Dane when choosing your next vehicle. Way to go Subaru !!!! More

Why Subaru ? My granddaughter and her boyfriend were driving along a main road at around 50 mph when a truck crossed a stop sign without stopping right in front of My granddaughter and her boyfriend were driving along a main road at around 50 mph when a truck crossed a stop sign without stopping right in front of them. My 2015 Subaru Legacy was totaled in the head on collision but the couple, although pretty badly shaken up, survived with minor injuries. I have just replaced the car with a new 2018 Legacy. Having shopped around at all Subaru dealerships in the Capital district I finally accepted the very best interest free deal at New Country Subaru. The salesman, Ethan Smith, showed a superior knowledge of the car’s many features and, after the experience at other dealerships, it was so pleasant negotiating the purchase. No hard sales tactics and a reasonable price. I cannot rate the service at New Country Subaru yet, as the car is not yet 1 week old. More

New Crosstrek purchase I’d like to thank the staff for making my purchase quick and easy ! Some hoops were jumped thru to make it happen. What a great vehicle.... highly r I’d like to thank the staff for making my purchase quick and easy ! Some hoops were jumped thru to make it happen. What a great vehicle.... highly recommended More

Purchase Crosstrek The customer service at New Country Subaru is outstanding. I went to find a car that would be suitable for my family and the salesman helped me find t The customer service at New Country Subaru is outstanding. I went to find a car that would be suitable for my family and the salesman helped me find the perfect car and in the price range I needed. My family and I love my new Crosstrek. More

Bought my 2nd subaru I have officially owned two subaru's in my life and I don't consider myself that old (only 30) and I purchased a new 2017 Subaru WRX from Ryan Fayette I have officially owned two subaru's in my life and I don't consider myself that old (only 30) and I purchased a new 2017 Subaru WRX from Ryan Fayette and he was outstanding. Found the car I wanted, which there was almost none available and got me into it with haste. Service is outstanding as always (Have brought my Fords and Mazdas.) 10/10 would buy again More

Waiting. No calls back. had a small fender bender inch I had to have my rear hatch replaced by a body shop. The electrical had to be done by New Country Subaru. A part needed had a small fender bender inch I had to have my rear hatch replaced by a body shop. The electrical had to be done by New Country Subaru. A part needed to be ordered by New Country and it took over a week to contact the body shop to say the part was in. In the mean time I had no vehichle. Upon getting the car back there was still electrical problems for which I had to bring the car back to New Country but I waited this time. I was told that the tech looked at it and that it needed yet another part and I would be contacted. Time flies and a week & a half later no call so I called them & got the answering service. No call back! Called numerous times again finally got someone who said someone else was handling my "case" and that they would get right back to me. Phew guess what no call back! Finally call the body shop and they had been waiting for their calls to be returned too. They had no calls returned. I finally threathened that I was calling my insurance company & behold I got a call back! But it was to tell me that after a week & a half the tech finally wrote the report up and that my electrical problems MAY have been caused by the fender bender. Now it's between the insurance co. the body shop & New Country! May never get it fixed at this rate. Thanks for nothing New Country More

Can't be trusted My salesman was great & I had no issues until I have needs to deal with the service department. No matter when I have gone in or what needed to be My salesman was great & I had no issues until I have needs to deal with the service department. No matter when I have gone in or what needed to be done, there is ALWAYS an issue. They tell you to join in advance to obtain a loaner, you show up & they tell you there are none available. They tell you something is covered under service plan and you get a bill. They tell you vehicle will be ready in 30 mins, an hour later you are still waiting. I have completely lost all faith in their ability to effectively service my vehicle since I can never be sure if they are telling me the truth. I wod warn anyone who plans on servicing their vehicle at the dealership to think twice before coming here More

Great service Had a minor maintenance, state inspection and air bag recall performed. Performed work on time as promised. Would use them again. Frank did a great jo Had a minor maintenance, state inspection and air bag recall performed. Performed work on time as promised. Would use them again. Frank did a great job. More

Love our Subaru - will never go into New Country Subaru again in my life. They will sell you parts and services you do not want or need. again in my life. They will sell you parts and services you do not want or need. More

Military personnel: Go with a USAA affiliated dealership. Not this one. After my current car took a turn for the worse, my fiance & I decided it was time to get a new set of wheels. Being the dealership. Not this one. After my current car took a turn for the worse, my fiance & I decided it was time to get a new set of wheels. Being the sporty & outdoorsy people we are, we found no other option than a trusty Subaru. Told the sales rep I'd love to get a gray one with certain features, and he said, "Good news! We have one in transit, should be here for you in a few days." 5 days passed, so I called to follow up. "Sure, just checked with my manager, they said 2-3 days on Saturday so it'll be any day now." Another 3-4 days passed, so I called to follow up again. "Yep! Checked with Subaru, and they said it'll be here within a week. Within a week." Another week passes, still nothing. Finally, a couple of weeks later, we get a call that the car is in but are told we CAN'T pick it up because they don't yet have the paperwork to go with it. But "Don't worry! It'll be here any day now!" At this point, I became bitter & annoyed, and asked my fiance if we could go elsewhere. He told me to practice my patience, so I begrudgingly did. 3+ weeks after shaking hands with the guy, we were finally told we could pick up the car. I got out of work so we could make it happen. This is when the fun really started. I drove an hour to get there. We signed a bunch of papers, checked out the new ride, set up the blue tooth to my phone, test drove my car for the trade-in, and sat down to get financing squared away. "Oh, you want to write a check? We need a certified check from the bank." But wait, I said: my fiance is in the military and banks with USAA, so there is no physical location for him to get one. The salesperson clearly didn't understand what this meant, and sent us across the street to 2 different banks, both of which turned us down because we didn't have an account with them (duh). "Oh, you're financing through USAA for the other half? We'll have to wait 3-4 days for that to get approved." Funny how my fiance emailed the guy regarding this loan and sent them a copy of the check the week prior, but never heard back from him, even though the guy acknowledged that he had never done such a transaction with USAA before. "Oh, you want to expedite the process? You could just apply for a loan through us instead." So we did, hoping we could still walk away with the new car. "Good news! You were approved! But we need a proof of residency since you've moved around a lot the past several years. Do you happen to have one on you? A bill, maybe?" No, sorry, I can't say I carry proof of residency with me on a daily basis. Long story short, we were there for 2 hrs and finally gave up, only to drive my crappy car back home and leave the new car at the dealership, an hour away. A few days later, we call USAA to make sure they got the paperwork so we can get it approved. Oh, what? The dealership filled out (a) the title application and (b) the purchase order incorrectly, and (c) failed to fill out the electronic check form before sending it in. Where did that leave us? On the phone with the bank and dealership for 4 hrs, having to redo the paperwork, and having to wait a few more days. What a surprise! It took nearly a month, two loan applications (despite our solid credit), several trips/ phone calls/ emails to the dealership, and angry texts to my poor fiance (whose patience is much better than mine) to get the car. Note that we're not some sketchy couple that would warrant red flags on the part of the dealership; we're your average military + PhD student couple looking to buy a new car so we can go hiking with friends and enjoy our mud mats and our AWD. Shouldn't be a big deal, but I refuse to do business or service with this place again. More