Sawyer Chevrolet - Service Center

Rude greeting from service advisor, delayed vehicle diagnoses, and prolonged warranty service. I made an appointment for my truck to get looked at for warranty work and some other issues. I arrived the diagnoses, and prolonged warranty service. I made an appointment for my truck to get looked at for warranty work and some other issues. I arrived the morning of my appointment after dropping off my child at school. I then was next in line and the service advisor was informed I was there for my appointment. She then says out loud that I am very very late. And proceeds to state it again. I then stand up and approach the desks and ask “Am I late”? She then says yes very. I apologize because I had to drop my child off and school and my wife had to follow me to Catskill for my appointment. I also say I thought the service department didn’t open until 9:00 which is when I arrived. She says no 8:00am. After receiving my keys I emailed her the photos and video of the issues of my truck so the technician would have a better Idea as to what the concern is. I waited until Friday evening at 5:00pm to call because I haven’t herd anything. She tells me the truck has yet to be looked at. After she stated the truck will have to be there by Monday morning at 8:00 if I were to take it for the weekend so I left it with them. Monday I called at 5:00pm to see if they took a look at the truck and she said no. It wasn’t until Tuesday at 5:30 pm that I received a call that the truck was looked over and diagnosed. A part had to be ordered and wouldn’t be in until Thursday where the service would be completed. So overall I waited 6 business days and 8 days total to get my truck back with an appointment. I am a very patient person and I understand that things happen. I have brought my other trucks here for regular oil changes and this truck for an engine rebuild back in June. I was treated with complete disrespect, lack of communication, and still was charged full price for the service that wasn’t covered by my warranty. I hope that future customers are treated with value and respect. I will no longer bring my vehicles to this dealership because of the disregard for my time, business, and how rude a “customer service” advisor treated me More

Always great efficient service. Staff is very easy to deal with and answers any questions we have with good explanations. Staff is very easy to deal with and answers any questions we have with good explanations. More

It was a pleasure doing buisness with Sawyer Chevrolet. Barry was very patient with us Barry was very patient with us More

Sawyer is always very responsive and accommodating when it comes to my vehicle service needs. it comes to my vehicle service needs. More

This dealership is very professional and easy to work with. Briana Mc is extremely helpful with. Briana Mc is extremely helpful More

Addresses my concerns in a timely and efficient manner, polite and professional. Explain things clearly and takes time to answer questions polite and professional. Explain things clearly and takes time to answer questions More

Whenever I’ve been at the dealership, all of the staff have been ver polite. have been ver polite. More

I’m very satisfied with the service department when you come in for an appointment, they get you right in come in for an appointment, they get you right in More

Mike could not have been any polite and efficient. He took the time to explain just what went wrong and what was done to fix it. He made my experience as pleasant as he could and got my repair done He took the time to explain just what went wrong and what was done to fix it. He made my experience as pleasant as he could and got my repair done promptly. More

Always excellent. And, they know my name which is nice. The service has always been fantastic. And, they know my name which is nice. The service has always been fantastic. More