I traded in a 2010 Ford Edge for which I owed 15k on, for a 2012 Ford Explorer on May 31st 2012. After about 24 days I started receiving phone calls from Chase Bank telling I was late on my payment. I then called Sayville Ford asking why the trade in hasnt been paid for yet. They told the payment was presented to Chase but they have yet to "cash" the check. I then called Chase back, they told no payment has been received. We went back and forth for a week, until finally a payment was made on July 3rd 2012, over 30 days late.
On top of this when I purhcased the vehicle I told the salesman I wanted heated seats. According to the sticker on the vehicle it had the "comfort package" with leather seats, we of course assumed it had heated seats and so did the salesman, we of course never checked for that feature in 90 degree temps until 2 days later. I then called the salesman back who was surprised to hear that. He checked with Ford only to find that the vehicle had a package that excludes heated seats with leather, package 402a, which neither us knew existed. I let that go but looking back should have pursued harder to get Sayville Ford rectify this issue.
I then completed a survey ripping into Sayville Ford and its lack of customer service and professionalism. I then received a phone call from the Sales Manager named John, he left me a message without an extension and his last name was not recognized so I left a message with a manager named John at the dealership asking for someone to call me back, of course NOBODY DID. I then received a letter from Ford apolgizing but at that time the bill wasnt yet 30 days late.
This story isnt over yet....