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145 Reviews of Sayville Ford - Service Center
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May 23, 2025
I brought my 2022 Bronco Sport in to get a brake problem fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't danger fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't dangerous." After this visit, Steven, my service person, told me that "Ford that the problem isn't fixable and told us not to even try." After calling Ford customer service, I was told that there was a recent service bulletin that came out a month before my visit. I called the dealership back 3 times to get them to apply the new fix. After 4 calls, the Service Manager, Connor, mentioned the new fix and offered to send a pick up and drop off service to save me the trouble of dropping the car off. On the day the car was to be picked up, the service cancelled without reason. Only after we called the dealership did they send one of their own employees to get my car. After the car arrived at the dealership, I was told they couldn't recreate the noise, which is so loud I can hear it from my bedroom with the doors and windows closed, so they kept it for a second day. Miraculously, after hearing the noise, they agreed to implement the fix. However, as the car was now out of warranty, they insisted on charging me for the repair, which had been evident since the car was new and wasn't fixed at any of the three previous attempts they had the car. Even though this problem is widespread for all Bronco Sport and Escapes, as it is a manufacturing defect, Ford customer service offered no assistance and refused to reimburse me for the repair. Due to this experience, I'll never buy another Ford (of any kind), and WOULD CERTAINLY NEVER USE THIS DEALERSHIP TO DO SO IF FORCED AT GUNPOINT. The only reason they got 1-star is because 0 stars is not an option. These people are a complete and total disgrace, reinforcing the notion that most dealers are legalized theives. More
by Rio021
Employees Worked With
Other Employees :
Service Associate- Steven, Service Associate William Schilling
February 12, 2025
Rob was the best. he detailed everything that he was going to do with the car. Very friendly and courteous. Great service for my wife’s 2015 Explorer. So I’m definitel he detailed everything that he was going to do with the car. Very friendly and courteous. Great service for my wife’s 2015 Explorer. So I’m definitely bringing my 02 Ford Ranger for service and ask for Rob. More
by Mr.Bruce
Employees Worked With
Rob Giordano
September 26, 2024
Kenya was my service representative with my Edge ST. She was very knowledgeable regarding the AWD malfunction error code and potential solutions to fix. Complete repair was done faster thank expected an She was very knowledgeable regarding the AWD malfunction error code and potential solutions to fix. Complete repair was done faster thank expected and the car is running great. Thanks Kenya!!! More
by Eric Wagner
Employees Worked With
Kenya
April 26, 2024
Service side is a nightmare. They do not call back. If you buy a vehicle from them pray nothing goes wrong with it They do not call back. If you buy a vehicle from them pray nothing goes wrong with it More
by kblakerce
Employees Worked With
March 10, 2024
Sayville Ford, give this good man a raise ! ! For setting the bar in next level service. It's a pleasure bringing my truck in for service all these years knowing I'm in excellent hands with Geor ! For setting the bar in next level service. It's a pleasure bringing my truck in for service all these years knowing I'm in excellent hands with George, and who appreciates and takes care in my vehicle as much as I do. Not only does he make a service appointment actually enjoyable but he has become a trustworthy friend and a very friendly face I look forward to and depend on seeing there every time. Keep up the excellent work, George, and thank you! People like yourself is what keeps me coming back to Sayville Ford More
by James C.
Employees Worked With
February 08, 2024
Absolutely amazing service our first experience here was outstanding! Looking forward to come again. Outstanding customer service from Charlie Wilson. We will see you soon. outstanding! Looking forward to come again. Outstanding customer service from Charlie Wilson. We will see you soon. More
by johanna_627
Employees Worked With
February 08, 2024
Charlie Wilson was awesome to work woth. He is very knowledgable and friendly and makes a great impression. Rob T is EXCELLENT! He is very knowledgable and a pleasure to work with. He is very knowledgable and friendly and makes a great impression. Rob T is EXCELLENT! He is very knowledgable and a pleasure to work with. More
by AEF150
January 13, 2024
I purchased my f150 from them and have been using the service center for all my service needs. While it hasn't been the smoothest ride, they have taken care of all my needs and I'm satisfied with the lev service center for all my service needs. While it hasn't been the smoothest ride, they have taken care of all my needs and I'm satisfied with the level of service I have recieved. Will certainly use them for future service needs for my truck. More
by Richard Subject
September 28, 2023
Working with George Van Glahn is like working with a highly trusted friend. His professionalism and knowledge combined with his unflinching dedication to getting the best result possible are beyond the highly trusted friend. His professionalism and knowledge combined with his unflinching dedication to getting the best result possible are beyond the pale in today’s workforce. I employed over 100 people internationally in my 40-year career. I would have paid a premium to have all my employees be like George. He’s personable, knowledgeable, and passionate. In today’s workforce, he is well beyond measure and invaluable to both Sayville Ford and his customers. More
by Dr.Peppard
Employees Worked With
September 26, 2023
Excellent service. I would like to thank service tech Robert Giordano for his excellent service also Kerry Campbell and Steven for there help. I would like to thank service tech Robert Giordano for his excellent service also Kerry Campbell and Steven for there help. More
by Fader1961
Employees Worked With
Robert Giordano and Kerry Campbell
