Sayville Ford - Service Center

Excellent This dealer has great workers in all department. I never left upset. The service department goes above and beyond to make sure they fix whatever it is This dealer has great workers in all department. I never left upset. The service department goes above and beyond to make sure they fix whatever it is you need and have you on your way with a smile on your face. More

Details matter. In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I w In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I was in the auto service industry so I can be particular. Just keep that in mind when you read the following. After a less than positive experience with different service agent, Dimitri saved the day. He was attentive, friendly, honest and most of all took care of all of my concerns on what was a negative experience earlier in the week. Not only did he take the time to explain why the agent earlier in the week had substandard ability to provide A+ service, for the technical issues anyway, but he went above and beyond explaining things my sales representatives didn't even bother to go over with some of the packages I got with my vehicle. If you are in the Sayville area, make sure you ask for Dimitri. Diana is also a great person to work with. They have both done a great job for 2/3 of my service interactions. They should be commended by management. It is ultimately the people who make the difference in a service scenario. Its a hard job since many of the sceanrios are due to something being broken or failing in the vehicle we depend on. And it is the both of them who get the credit for my continued relationship with Sayville ford. Thank you both for your professional service. More

Freat Service from start to finish From the time i pulled into the service bay to the time i pulled out i was treated like family. The service team and the parts department were very po From the time i pulled into the service bay to the time i pulled out i was treated like family. The service team and the parts department were very polite and professional. They took care of my every need. My service writer Kenya Augustin took the ball and ran with it taking care of every detail. She evan called the next day to make sure i was satisfied. I was lucky to have had the pleasure of working with Kenya and the whole team at Sayville Ford. More

Service needed on my new 2016 Edge Sport Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many b Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many businesses are lacking these days. Danny and Demitri should be praised for the optimal service they provided to me last week. The customer service at Sayville is fantastic which is why. last week we just purchased our 4th car/truck our company this year! Thank you Danny and Demetri! Appreciated all you did to make my experience a positive one. Carol A. Seitz Therm-A-Trol, Inc. More

Excellent Customer Service from Dimitri K I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not g I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not get me a rental reimbursement so the rep Dimitri at Ford got my car in immediately and had it back to me by 10 Am so that I would not have to worry about being without a car and needing a rental. I will only go back to Sayville Ford from this point on and will recommend them to anyone needing service on a Ford vehicle to go there and see Dimitri. I was very impressed and very grateful with the level of service. More

Was keep enformed by the service advisor Service advisor Was knowledgeable and polite and kept me abreast of what was going on with my car Service was fast and able to pick it up on the s Service advisor Was knowledgeable and polite and kept me abreast of what was going on with my car Service was fast and able to pick it up on the same day More

First time service at new service department I had a 10 AM service appointment this past Saturday to service my 2016 Ford Explorer. I have had my vehicles serviced at Sayville Ford for the past 7 I had a 10 AM service appointment this past Saturday to service my 2016 Ford Explorer. I have had my vehicles serviced at Sayville Ford for the past 7+ years and have always had a good experience. This was my first service at the new Service Department and if I was asked to sum up my experience with one word it would be AWESOME! I was very impressed with how things have been taken upscale! From the moment I pulled my truck into the climate controlled drop off area until the time I left I felt like a VIP! Everyone in the service dept/dealership was professional and I really felt as if they were sincere in making sure I was completely satisfied! I will be back! More

They knew I was coming and were ready! I had an appointment set up for 10:30am As I pulled up, they were expecting me and my car. I was greeted nicely and immediately knew where to go a I had an appointment set up for 10:30am As I pulled up, they were expecting me and my car. I was greeted nicely and immediately knew where to go and how long my next several steps would take. I called to set up the appointment on Wednesday and by Saturday I had my appointment. No waiting 2 weeks or longer here More

Bought 4 Cars from this dealership.. The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... More

great expirence John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to procure a vehicle at Sayville ford. More