Gengras Chrysler Dodge Jeep Ram Fairfield

My husband, my daughter and myself came to the dealership from Eastern Long Island. Leah picked us up from the ferry and brought us to the dealer. She made our experience so easy. She was very professional. from Eastern Long Island. Leah picked us up from the ferry and brought us to the dealer. She made our experience so easy. She was very professional. We bought a used Jeep for our daughter. The finance team was amazing as well. Everything went very smoothly and when we were finished with finance we went out to the Jeep and there was a big pink bow, which put a big smile on my daughter’s face. They couldn’t be more thoughtful. I’ve had many jeeps and my experience purchasing from other dealerships was never very good until now. We will always be going back to see Leah and her team whenever we decide to get another jeep. More

Absolutely Terrible Experience – Stay Away! I tried to return my leased Jeep today as the lease is ending, and I was absolutely shocked at how unprofessional, rude, and completely unhelpful I tried to return my leased Jeep today as the lease is ending, and I was absolutely shocked at how unprofessional, rude, and completely unhelpful the staff at this dealership were. Returning a vehicle should be a simple, documented process — but apparently not here. The salespeople flat-out refused to provide any kind of receipt, written confirmation, or even a basic acknowledgment that I returned the vehicle. They wouldn’t document the return date, time, mileage, or vehicle condition — nothing. They expected me to just drop the keys and walk away, completely empty-handed, and said I would “hear from the leasor.” That’s not just lazy — it’s reckless. When I asked for something in writing for my own protection, they got defensive and dismissive, as if I was being unreasonable for wanting basic proof of return. This is not how you treat customers, especially at the end of a lease when accountability matters most. If you’re considering doing business here, think twice. They clearly have no interest in customer service, transparency, or professionalism. I would never lease or buy a vehicle from this dealership again, and I strongly recommend others steer clear unless you want to be treated with total disregard. More

Shady at best. They get you in the door then tell you the vehicle your interested in isn’t available. They could have told me when I made the test drive appointment They get you in the door then tell you the vehicle your interested in isn’t available. They could have told me when I made the test drive appointment. Definitely not a family owned business like Scap was. More

Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group. More

Came here to purchase 4 lug nuts for my wheels. I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove th I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove the current locked ones. The service rep getting me started said he needed to get some paperwork together and I inquired is there a charge for this? He responded “ I don’t think so”. A few minutes later he returned with a write up for a $55+ I asked if he could have waived and he said the manger Phil Conte stated was required. I ended returning the parts going to another mechanic further away who was more reasonable. I wouldn’t return here in the future. More

Rick and Scott are always a pleasure to work with, communication and produce knowledge are always great communication and produce knowledge are always great More

I want their service and went to Milford every time I went there none of the work was done properly went there none of the work was done properly More

I had an AMAZIN experience! ! Felt like I was in good hands with the staff!! Not pushy but very informative! ! Felt like I was in good hands with the staff!! Not pushy but very informative! More