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Schaller Acura

Manchester, CT

4.9
1,153 Reviews
Serving the Greater Hartford and Manchester area since 1986, Schaller Acura, located at 345 Center St. in Manchester, CT, is your premier retailer of new and Certified Pre-Owned Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.
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345 Center St

Manchester, CT

06040

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Showing 1,153 reviews

January 08, 2011

Teri was very easy to work with. She was very knowledgable about the product. All of our questions were answered. All calls were returned promptly if she wasnt available at the time. Car was deli More

by boeing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lupacchino, Teri Lupacchino
Jan 08, 2011 -

Schaller Acura responded

Thank you for taking the time to rate our dealership and Teri. Your input means a lot to us. Please let us know if you have any questions. Brian Shepard Sales Manger

Jan 13, 2011 -

Schaller Acura responded

Dear customer, Thank you so much for your review and kind words about our staff. At Schaller Acura we take great pride in our team and ensure that we deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Schaller Acura Team

January 08, 2011

Everyone we have worked with, both in sales and in service, has been extremely friendly, helpful, honest and knowledgeable. Because of this we have become repeat and loyal customers - we have bought More

by May261984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
, Teri Lupacchino, Dave Wiltse, Pete Reeve , Teri Lupacchino
Jan 08, 2011 -

Schaller Acura responded

Thank you very much for your review. We continue to make Customer Satisfaction our number one priority. Thank you for your continued business. Brian Shepard Sales Manager

Jan 13, 2011 -

Schaller Acura responded

Dear customer, Thank you so much for your review and kind words about our staff. At Schaller Acura we take great pride in our team and ensure that we deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Schaller Acura Team

January 08, 2011

Teri Lupacchino was a dream to work with. I never felt pressured when I bought my car. She explained everything in detail. Since I bought my car at the end of the model year, she even went as far as to t More

by tfrodyma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lupacchino, Teri Lupacchino
Jan 08, 2011 -

Schaller Acura responded

Thank you very much for your survey. Schaller Acura is dedicated to making sure every customer is very satisfied. Teri is an invaluable asset to our company and we are lucky to have her work for us all these years. Brian Shepard Sales Manager

Jan 13, 2011 -

Schaller Acura responded

Dear customer, Thank you so much for your review and kind words about our staff. At Schaller Acura we take great pride in our team and ensure that we deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Schaller Acura Team

January 08, 2011

We have bought 2 2004 Acura MDX from Schaller and the crowning achievement of this dealership is the GREAT CUSTOMER EXPERIENCE in the service department. WE bought Certified PreOwned and we love both the More

by craigcowles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lupacino, Bryan and Dave in Service, Brian Shepard, Teri Lupacchino
Jan 11, 2011 -

Schaller Acura responded

Craig, Thank you for taking the time to review our dealership. I appreciate your input. I was wondering if there was anything in particular that got us a 1.0 rating on customer service. This is a key area for us and I want to make sure every customer is exremely happy. All the other scores along with the comments lead me to believe you are very satisfied, so I want to make sure we did not do something to make you feel unsatisfied.

Jan 11, 2011 -

craigcowles responded

The 1 must have been a mistake because your customer service is exceptional.

Jan 11, 2011 -

Schaller Acura responded

Thank you for that information. I am very happy you are happy. Please let me know if I can be of any assistance. Brian Shepard Sales Manager

January 07, 2011

Schaller Acura is one of the premier luxury car dealers in the area and they live up to their "luxury service" reputation each and every time I visit the dealership to have my car serviced. From the sales More

by smashbacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lupacchino, Brian Coughlin, Teri Lupacchino
Jan 08, 2011 -

Schaller Acura responded

Thank you for your response to the survey. We at Schaller Acura appreciate your input. Please let us know if we can help you in any way. Brian Shepard Sales Manager

January 07, 2011

Have dealt with Schaller Honda (New Britain) and Schaller Acura (Manchester) since mid-1980's. Have never been unhappy with sales teams or service teams/quality. Sales team at Acura is very knowledgable, low More

by carlgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sheppard, Brian Coughlin, Teri Lupacchino, Teri Lupacchino
Jan 07, 2011 -

Schaller Acura responded

Carl, Thank you very much for the kind words. We have known each other for many years and it is always a pleasure to earn your business. Brian Shepard Schaller Acura

January 07, 2011

Sadie, was the best.....totally enjoyed the experience....she was very friendly and was very knowledgeable...at no time did I feel pressured but she was always engaging. I bought other cars at More

by petecasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadie Bride
Jan 07, 2011 -

Schaller Acura responded

Pete, Thank you very much for the nice words. I am glad you enjoyed your experience with Sadie and Schaller Acura. I look forward to serving you long into the future. Brian Shepard Sales Manager

January 07, 2011

Rob is a very courteous sales representatives. I Rob is a very courteous sales representatives. I purchased my Tl in 2006 and I have used Schaller of Manchester Connecticut a few times since then More

by acura2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Horton, Rob Horton
Jan 07, 2011 -

Schaller Acura responded

Peggy, Thank you very much for the nice survey. I appreciate you taking the time to recognize Rob's efforts. I hope to continue our business relationship. Brian Shepard Sales Manager

January 07, 2011

This is the third Acura I have purchased from this dealership. There are two reason why I would recommend this dealer. First the sales staff is professional and courteous. They have a nice balance More

by bhowe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lupacchino, Teri Lupacchino
Jan 07, 2011 -

Schaller Acura responded

Barbara, Thank you for your wonderful survey response. We strive to exceed your expectations every time. Please let me know if I can be of any assistance in the future. Brian Shepard Sales Manager

September 29, 2009

Recently I test drove and made an offer on an Acura MDX. The sales manager and I went back and forth about the price before finally agreeing to one. On the day that we agreed, I spoke to the sales manager More

by Dial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Shepard
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