Schaller Acura

Desperate Purchase Ends in 100% Satisfaction Planned on replacing my 9 year old vehicle sometime in the near future but a breakdown 125 miles from home forced the issue. Stopped in at Schaller on Planned on replacing my 9 year old vehicle sometime in the near future but a breakdown 125 miles from home forced the issue. Stopped in at Schaller on a Tuesday night to see what they might have available based on my needs for towing a boat. Jim Merrill, the Schaller consultant, spent much time, not discussing buying a car, but evaluating my needs versus vehicles that might fit the bill including non-Acura products. Jim indicated that he didn't have a vehicle in the lot at the time that matched my requirements perfectly but he would keep me informed if anything came in. I had spotted a Honda Pilot in the lot and we took a look at it but it just wasn't for me. There was also a one owner MDX that was slightly over my budget but Jim suggested a test drive. Back at the office we re-evaluated my needs and budget considerations and concluded that the MDX would meet all of them and then some. There was no high pressure tactics used by Jim, but rather, he focused on my needs and the benefits that the MDX would provide in the future. Frankly, it was tough pulling the trigger on the decision, as I normally don't purchase used cars. But the features and conditions of the car as maintained by Schaller convinced me that this would be a wise buy. Brian in Finance was also extremely helpful with the financing end and with the benefits of an extended warranty, something I have never purchased. But with an impending retirement in the next two months, logic says it was the right step to take. We also own another Acura purchased from Schaller and have had nothing but excellent service from the dealership. My new vehicle was ready to go and picked up within 12 hours of my first sit down with Jim, much thanks for turning a semi-nightmare into a pleasant reality. If you want a dealership with consultants that will put your needs first, Schaller gets my 100% recommendation. More

Great experience My entire experience at the dealership was both enjoyable and productive! All staff from sales to business were professional, consumer oriented, and a My entire experience at the dealership was both enjoyable and productive! All staff from sales to business were professional, consumer oriented, and a pleasure to be around. I would recommend the dealership to anyone looking for a new car! From the sales perspective, Jeff took the time to understand what I was looking for and did his best to find the right fit. He as more than helpful in terms of understanding the car and finding the right one for me. So happy with the customer service all around and loving my new RDX! More

EXCELLENT We bought a 2015 Acura RDX and everyone there was great. Our sales person Teri Lupacchino was really great at explaining everything to us, from start We bought a 2015 Acura RDX and everyone there was great. Our sales person Teri Lupacchino was really great at explaining everything to us, from start to finish. When we picked up vehicle she took the time to set everything up for us and explain everything. I would highly recommend this dealer to anyone. Absolutely satisfied!!!!!!! Mary More

Excellent customer service!!! We went in to lease a new vehicle. We worked with James Merrill. Extremely satisfied with our experience and Jim's professionalism. He helped us throu We went in to lease a new vehicle. We worked with James Merrill. Extremely satisfied with our experience and Jim's professionalism. He helped us through our decision making process by providing information about the car, understanding our need. He followed up a couple of times with us to check in and see if we have made a decision. Not pushy at all. He gave us the space we need to make a decision and helped us get into a new car! After we sealed the deal, he encouraged to make follow up appointments at our convenience and pace to help us with the features in the car. He even spent time with us going over the various features to ensure we were comfortable before we drove off. Overall, very satisfied and would definitely recommend working with Jim and Schaller in Manchester to buy a car. More

Repeat performance We recently worked with James Merrill in purchasing a 2016 RDX, and were so pleased with his pleasant and low-key manner as well as his professional e We recently worked with James Merrill in purchasing a 2016 RDX, and were so pleased with his pleasant and low-key manner as well as his professional expertise. James was articulate, very knowledgeable, and thorough in communicating the many features of the new RDX. Not only were we were given a very comprehensive overview of our new vehicle, but we were also offered the opportunity for follow-up visits as needed. James is yet another reason why we keep returning to Schaller Acura! More

New 2016 RDX Teri made our car buying experience painless for the second time. We bought our 2004 MDX from Teri and returned this month to buy a 2016 RDX from her. Teri made our car buying experience painless for the second time. We bought our 2004 MDX from Teri and returned this month to buy a 2016 RDX from her. More

Excellent car buying experience My wife went casually looking to test drive an Acura. She was not sure whether she will eventually buy one. Rob took great care and explained all func My wife went casually looking to test drive an Acura. She was not sure whether she will eventually buy one. Rob took great care and explained all functionalities in detail. At the end of the day she really wanted to buy the Acura MDX. When I went there for the final purchase, Rob was extremely professional and thorough with the demonstration of the car and the technical aspects. I found him to be extremely helpful. He made our car purchase so much easier and fun. More

Best car experience ever! I stopped at Schaller Acura just to look at what was on the lot. I wanted a Acura and had an idea of what I was looking for. I don't care to talk to p I stopped at Schaller Acura just to look at what was on the lot. I wanted a Acura and had an idea of what I was looking for. I don't care to talk to pushy salesmen, but was pleasantly surprised after talking to James Merrill. He worked with me with out being pushy or making me feel rushed. I found a used Acura TL that fit my budget, I was given a fair price on my trade in and I didn't walk out feeling I overpaid for my vehicle. He even personally showed me all the features in the car and how to navigate thru everything. I would recommend doing business with Schaller Acura and plan on bringing them my repeat business! More

Great Customer Service Jim treated us nicely and professionally. He was very helpful assisting us in making the right choice and making sure we are happy with our purchase. Jim treated us nicely and professionally. He was very helpful assisting us in making the right choice and making sure we are happy with our purchase. This car purchase was a great experience and working with Jim through the purchase was a pleasure. More

Buying a new car made easy The task of buying a new car has always been overwhelming to me. It's a huge expenditure and the market is flooded with options. The Acura brand offer The task of buying a new car has always been overwhelming to me. It's a huge expenditure and the market is flooded with options. The Acura brand offered a number of pleasing attributes, a quality product with a reasonable total cost of ownership, nice performance while simultaneously delivering impressive gas mileage. When I went to Schaller Acura in Manchester I liked the atmosphere. I worked with Bob Kenton who was experienced, knowledgeable and easy going. He answered questions and guided me through the sales process. So far I have enjoyed my new TLX and hope the new car smell never disappears. More