Schaller Acura

Great Experience Very responsive, welcoming and helpful. I just bought my second car from Schaller and will be back when the time comes. I've only had a positive exp Very responsive, welcoming and helpful. I just bought my second car from Schaller and will be back when the time comes. I've only had a positive experience from both Service and Sales. More

Looking for the Right Car, and getting the RIGHT PRICE! From start to finish the staff at Schaller is one that welcomes you. I manager a sales staff of 36 salesman, and Rob Horton is one of the most profess From start to finish the staff at Schaller is one that welcomes you. I manager a sales staff of 36 salesman, and Rob Horton is one of the most professional sales person I have ever had the opportunity to work with. This is the second car we have purchased from Rob, he has made each purchase special for my wife and me. Even after you drive away in your new car, Rob follows up with you to make sure you are totally happy with your purchase. This is just the start of your overall experience, with Schaller, wait until you meet the team in the service department. They continue what Rob started that first day I drove away in my new car, making me feel part of the Schaller family. More

Best experience. Working with Teri was amazing! Put in for an eprice early in the morning and she responded quickly and with multiple options, one of which we took. St Working with Teri was amazing! Put in for an eprice early in the morning and she responded quickly and with multiple options, one of which we took. Stopped in that afternoon and talked, was hoping to close the next day in time for a trip we were going on and she say's we can do this today if you want. WHAT! A couple of hours later we are driving away with our new car at a better price then I was expecting!! Thank you Teri and Schaller Acura! More

Great Experience I knew exactly what type of car I wanted when I went to Schaller Acura in Manchester, CT. I had the pleasure of meeting James Merrill who helped me le I knew exactly what type of car I wanted when I went to Schaller Acura in Manchester, CT. I had the pleasure of meeting James Merrill who helped me learn about the MDX and take it for a test drive. He was extremely patient, knowledgeable and accommodating during the entire process. I also had the pleasure of dealing with Brian Savo who is the business manager at the dealership. He was fantastic. I had no idea purchasing a car could be so painless. From start to finish both James and Brian made purchasing my new car a great experience. After my purchase was complete, James spent a great deal of time going over all of the new features on the car and invited me back in a couple weeks to go over any additional questions I might have. I highly recommend Schaller Acura to anyone looking for a new vehicle. The customer service is incredible! More

Best Price and very friendly Submitted price request to three (3) local dealers via Edmunds.com. Schaller came up with best offer the first time around and stood by it. Sales r Submitted price request to three (3) local dealers via Edmunds.com. Schaller came up with best offer the first time around and stood by it. Sales reps and the sales manager were very responsive and courteous. Over all very pleasant experience. More

James We had a wonderful experience at this dealership. We walked in knowing exactly what we wanted and couldn't be happier with our purchase. James was fri We had a wonderful experience at this dealership. We walked in knowing exactly what we wanted and couldn't be happier with our purchase. James was friendly, patient, and very accommodating. The whole process went fairly quickly and they were able to do the delivery that day. I returned to the dealership recently to have my seat covers installed and I ran into James and he came up to me and we struck up a conversation. Overall a great experience. I would recommend this dealership to anyone. More

great sales experience James Merrill was so helpful in explaining the features on the MDX we were interested in. After the purchase, he spent plenty of time going over how James Merrill was so helpful in explaining the features on the MDX we were interested in. After the purchase, he spent plenty of time going over how to work the various systems and has been available to help us after the purchase as well. This is the first time that we have had a salesman so willing to work with us AFTER the deal was closed. We would recommend James to any friends interested in a new or used vehicle. More

An Outstanding Experience My wife and I purchased a 2015 MDX from Schaller Acura on Sunday and picked it up today -- and it was an outstanding experience from start to finish. My wife and I purchased a 2015 MDX from Schaller Acura on Sunday and picked it up today -- and it was an outstanding experience from start to finish. This was our first time at Schaller and we were both extremely impressed. by their courtesy, patience, low-key sales approach, honesty and knowledge. First and foremost, Teri Lupacchino was an incredible sales consultant. I have had a lot of cars over the past 15 years and have dealt with at least a dozen salespeople. Several of those were very, very good, but Teri is head and shoulders above them. Teri was extremely smart and efficient, and she knew Acura cars inside and out, but what really stood out about her was her patience and low-pressure sales approach. We arrived about 45 minutes before close (3:00 p.m.) on Sunday; by the time we finished our test drive and sat down with Teri, it was already time for the dealer to close. Nonetheless, and even though it was Teri's official day off, she spent another hour-plus with us -- she answered all of our questions patiently, worked with us fairly to try and make a deal, and even accommodated a few of our odd requests. And when we had closed the deal -- by which time it was at least 4:15 -- I asked to take one look at the MDX before I settled on the specific color. Teri gladly took us through the now-empty showroom to the back lot and found the specific car so that I could be 100% sure of the color. And, unlike a few other salespeople that I have dealt with, Teri was just as patient, friendly and helpful today when we picked up the MDX. Second, Schaller was fair and honest with us, both on the MDX and our trade (a 2009 BMW 335). We had taken our BMW to a few other dealers and were not happy with the price they offered. Schaller, on the other hand, made us a reasonable first offer and, after a very minimal amount of negotiation, gave us a fair price for our trade-in. Finally, and unlike other dealers, Schaller's care and exemplary customer service did not end after we had signed the deal. Our BMW had vanity plates on it and it was registered in my wife's name -- but I was going to own the MDX and wanted to keep the vanity plates. Schaller's finance manager, Brian, loaned us a dealer plate, volunteered to prepare a plate transfer letter for my wife to sign and volunteered to have someone from Schaller take it to the DMV for us -- all that is left for me is to bring the MDX back tomorrow and he'll put the now-transferred vanity plates on the MDX for us. I was stupefied at Brian volunteering to do all of this for me, when he easily could have done nothing, or simply told me what to do at the DMV and left it at that. Instead he went the extra mile. More

Bought a Honda pilot from them. Awesome service, and wonderful help. Very good price.recommend this dealer. Sales person james Ferrell, was very helpful, excellent sal from them. Awesome service, and wonderful help. Very good price.recommend this dealer. Sales person james Ferrell, was very helpful, excellent sales person. More

Great Dealership to deal with. I have purchased roughly 15 new cars in the past 8 years. I have dealt with many dealerships as you can imagine. Schaller has surpassed every single I have purchased roughly 15 new cars in the past 8 years. I have dealt with many dealerships as you can imagine. Schaller has surpassed every single one of the dealers and more. Teri is such a good and honest sales consultant there is. Everything from the car all the way to the price was upfront and no games. I purchased the car basically over the internet. The dealership sent an appraiser to my house to appraise the trade in. The only thing I had to do was to go to the dealership to sign papers and pick up the new vehicle. Will be back for more. Thanks Schaller. More