Schaller Acura

Simply an excellent buying experience. All the staff I met had professional demeanors and genuinely cared about the customer experience. Vehicle was delivered in immaculate condition. James Merrill was ex met had professional demeanors and genuinely cared about the customer experience. Vehicle was delivered in immaculate condition. James Merrill was excellent, friendly, professional, and took the time to walk me through the functionality of the vehicle and make himself available for any follow-up questions. More

The dealership is conveniently located from my house. I identified a used RDX online and called their Sales. Teri picked up the phone. She confirmed availability and invited me to visit. On my visit, Teri identified a used RDX online and called their Sales. Teri picked up the phone. She confirmed availability and invited me to visit. On my visit, Teri introduced me to Jim. Jim greeted us well and showed my wife and I the cars we wanted to see. He took us on a test drive and explained the detailed features of the car very well. Jim was quite open in terms of price negotiations. Although Jim was working with his managers to negotiate the price, the experience was not unfriendly or pushy as I have experienced at other dealerships. Jim even offered some helpful tips on the car features. When a car accessory was not available, he offered tips on how to use generic items available in the open market. Brian worked with the finances and it was very easy to work with him. Everything was done directly from the office and I didn't have to go anywhere. What I didn't like at the dealership was the office space. It is very small and they have at least 3 cars inside for display and it makes it difficult to move around. This is why I am not providing the highest rating for overall experience. More

James Merrill was a true professional. He came through with everything he promised plus extras. The whole buying experience was painless and professional including the business office. with everything he promised plus extras. The whole buying experience was painless and professional including the business office. More

The entire team was professional, easy to work with, and there was essentially no pressure to purchase or to complete the transaction in a hurry. We encountered no unforeseen problems or costs from the fir there was essentially no pressure to purchase or to complete the transaction in a hurry. We encountered no unforeseen problems or costs from the first time we walked on the lot until we drove our new car away. More

Jim was very helpful and knowledgable. Worked well with me to get the best deal and took care of all the paper work very capably. Explained the workings of the car upon delivery. Over all a quite pleasant me to get the best deal and took care of all the paper work very capably. Explained the workings of the car upon delivery. Over all a quite pleasant experience. Have dealt with Schaller Acura for over 25 years and find them very helpful, especially the service dept. More

Our experience with Schaller Acura and their staff was absolutely wonderful! Jeff Norwood was very friendly, personable, and knowledgeable about the vehicle we wanted. He spent the time we needed to make absolutely wonderful! Jeff Norwood was very friendly, personable, and knowledgeable about the vehicle we wanted. He spent the time we needed to make our decision. Overall, it was a very easy and pleasurable experience buying our car. We highly recommend Schaller Acura!! More

Stopped by Schaller to test drive a car I spotted on the website. Jim was absolutely wonderful to deal with: friendly, easy going, totally knowlegeable about the product, professional, patient. The test dri website. Jim was absolutely wonderful to deal with: friendly, easy going, totally knowlegeable about the product, professional, patient. The test drive impressed me alot. Jim answered all my questions, showed me the car's service history, and allowed my wife and I to consider the purchase without pressure. Ultimately, I bought the car, which was well-prepped, and ready on time. Jim and the entire staff at Schaller was a pleasure to deal with at every step. Everyone gives the impression that they care about the customer and their product. And the car is great! More

James Merrill was a delight to work with - he is very knowledgable about the car and was not pushy. He really shows a love for Acura and he bent over backwards to make the process quick and easy - we ar knowledgable about the car and was not pushy. He really shows a love for Acura and he bent over backwards to make the process quick and easy - we are thrilled with our Acura and Jim is a gem. More

James was very knowledgeable and courteous and spent as much time with both me and my wife as we needed to learn about the features of the Acura TL. much time with both me and my wife as we needed to learn about the features of the Acura TL. More

This is our second Acura purchased from Schaller and it just keeps getting better each time. Mr. Merrill was prompt, friendly and extremely helpful. The RDX was spotless and ready on time. Mr. Merrill w just keeps getting better each time. Mr. Merrill was prompt, friendly and extremely helpful. The RDX was spotless and ready on time. Mr. Merrill went over all of the controls with us and made sure we understood everything. He encouraged us to come back in a couple of days and he would go over anything we needed help with, since there is much to remember. The price was right and we are pleased as punch with the car and Schaller Acura. More