Schaumburg Buick GMC

Thank you Aaron i appreciate your service. I went to Naplentons Schaumburg Buick GMC. I was greeted by Aaron young salesman, Who made me feel comfortable at Showroom and he showed us around a I went to Naplentons Schaumburg Buick GMC. I was greeted by Aaron young salesman, Who made me feel comfortable at Showroom and he showed us around and guided us through the available Buick Enclave deals. I was afraid to go show rooms to because of my past experiences with Nissan Arlington and other showrooms, Aaron was the guys get in touch with me Texted for a couple of weeks about deals in Buick Enclave. I was not in rush to upgrade my old vehicle but he and his Manger made my mind to buy a vehicle with a better deal. I must say that this was my best car shopping experience ever. The salesman Aaron and His Manager was very informative and Aaron was answering every Technical question of ours patiently after couple weeks. Thank you, Srinivas A. More

Great Purchase experience with Aaron Purchased a GMC Terrain. Amazing people. Good quality vehicles. Aaron helped with great experience over all. Nice friendly, respectful people. I recom Purchased a GMC Terrain. Amazing people. Good quality vehicles. Aaron helped with great experience over all. Nice friendly, respectful people. I recommend any one to come to this dealer for new or pre owned cars. More

Worst service ever !!! Service is poor and no one is nice to you everyone I rude to you. When I drop my car off for service there is always issue after I fix my car. Service is poor and no one is nice to you everyone I rude to you. When I drop my car off for service there is always issue after I fix my car. More

Horrible from Dealer to Serivce dept to even Buick Warrenty If I could give NO star at all.... I would and if I had the money to sue I would. Not only did this dealership and the service department smile in my If I could give NO star at all.... I would and if I had the money to sue I would. Not only did this dealership and the service department smile in my face with lies AND Buick warranty service is garbage as well. I pay 30000 for my enclave only to have consistent issues with it. I take it to another Buick dealer after this service dept. keeps telling me all the issues and transmission issues are in my head this is just how the truck is and another Buick dealer looks over the truck finds the issues I stated AND MORE! 10000 worth of repairs needed! LEMON! Never buy a Buick and even if you wanna buy a used or GMC or whatever never use Napelton either. I have left several messages for their GM as well and never got a call back. So unless you are a mechanic and a psychic.... don't bother walking in here unless you feel like giving your money away or paying for aggravation. Literally had to trade take a huge hit and got myself a new truck. what a waste! More

Ridicoulous I would put negative, but i have to put at least 1 star. Anyway their service dept is obnoxious, the guy in there kept giving me attitude for only me I would put negative, but i have to put at least 1 star. Anyway their service dept is obnoxious, the guy in there kept giving me attitude for only me asking questions, he would not want to even check anything, told me i should fix it myself once i knew so much, trust me i was as nice as a person can be, and didnt request anything. Now i scheduled a oil change on sat 12 30 cause it is a bit overdue and i need to drive far, guess what i go there and they cant take me cause they are busy xxx, now it sat afternoon i cant go anywhere else so i have to cancell all my plans. And even more gmc sent me review emails for me to fill up, i did put down everything, and noone even contacted me to ask why i am upset, i can understand the dealership being xxxxxxxx what abot gmc itself. Either way dont go there for your own good and even better dont get a gmc. I never write reviews but now it is too much. More

Worst customer service ever After leaving several messages and emails over the course of weeks,nobody returns calls. Messages were left for finance,sales etc. Even for the manage After leaving several messages and emails over the course of weeks,nobody returns calls. Messages were left for finance,sales etc. Even for the managers. DONT do business with this place. When I was interested in purchasing a vehicle,they wouldn't stop calling me. Please read the reviews on BBB,yelp here and every where else. More

worst service department I've ever delt with I purchased a 14 sierra Denali and 2 weeks later noticed a body panel rippling. I brought it into the service department where first i was ignored. th I purchased a 14 sierra Denali and 2 weeks later noticed a body panel rippling. I brought it into the service department where first i was ignored. then they belittled the damage on my 2 week old truck! It has now been 3 months and nothing has been done!! I'm now talking with another dealership to finally remedy the problem. I would NEVER recommend this dealership to anyone!!!! More

Got the exact car we wanted at the exact price advertised The one thing I don't want is a car payment - I'd rather buy an older vehicle and own it outright. I'm not working as hard as I do to make the banks The one thing I don't want is a car payment - I'd rather buy an older vehicle and own it outright. I'm not working as hard as I do to make the banks money. So, when our 04 Impala was totaled by a drunk last month, I first looked to the used inventory of our local car dealerships. We didn't have what I was looking for locally, which was pretty specific: clean carfax, newer than 2004, fewer than 130k miles, leather, sunroof, 4 door sedan - all for under $4500. So I scoured the internet - craigslist, autotrader, cars.com, etc. Finally found an 04 Kia Amanti thru carfax.com. Clean carfax, 125k miles, leather, sunroof - priced at $4214. Napleton had it at Schaumburg Buick GMC. I sent an e-mail inquiry to confirm that the vehicle was there, and received a call from Natalie who did confirm that the vehicle was there. It was going to be a few days before I was able to get to Illinois from Indiana to see the car, so we set up that we'd confirm the appointment the day before. The day before, I dealt with Stephanie and set up a time the next day to come see the car. My wife and I arrived at the dealership - an hour and a half late thanks to road construction!! - and found the Amanti sitting right outside the service department door. Looked good. Slight blemish on the right rear - the carfax was clean, but it had hit something and someone (previous owner, I'd guess) had "fixed" it, and used flat black paint on that spot instead of making it glossy black to match the rest of the car. Seeing that, we decided to wander the lot and see what else they had. I have to say, I liked the fact that I was on a "big city" car lot with a few hundred cars, and we were able to wander the entire lot without having someone on us the second our feet hit the pavement. The atmosphere was relaxed, and I appreciate that. As we were wandering back toward the building, we encountered Pat from the sales department, who was parking the Kia back on the lot - they probably thought we weren't coming, considering we were now pushing 2 hours late! Pat showed us the car. Very nice car - I know some people don't take Kia seriously in their attempts to build a luxury car, but those people are missing out. Blemish on the back corner or not, this car rides like a dream. No rattles, squeaks, roars or other tell-tale sounds of impending repair bills. No leaks or drips. Everything worked. I had done my homework before coming in - done the blue book check on the car, read reviews on Edmunds and elsewhere, and knew that the price they were asking for it was more than reasonable. So that was that. Cash transaction, fill out the paperwork, here's the keys, and we're off. We were there to see a specific car at a specific price, and that's exactly what was provided. Everything was done in a professional and friendly manner, and the atmosphere was wonderful. Thank you to everyone for making this as seamless as possible! More

Would never go back Trying to help out daughter out buying a car on her own. After having an overwhelming bullying session with the salesman and the "sales manager" with Trying to help out daughter out buying a car on her own. After having an overwhelming bullying session with the salesman and the "sales manager" with the whole haggle process-we would not consider them again. We had asked for the Carfax at least 5 times in the 2 visits we made to look at the car she liked. They never showed it, and told us it is was clean. There were no accidents reported. But, they were very persistent on trying to get her to sign on the dotted line to start the purchase process.. What we later found out is that it is against the law for them to sell us the car without a signed Carfax acknowledgement. We think they were going to slip that into the paperwork. We did find out that the car was in an accident. Which is a big deal to us. The next day, I looked up online "used car salesman tactics"-and it outlined pretty much word for word how the dealership treated us. We just felt they were more aggressive than the other dealerships that we had seen in the last 3 weeks.. More

Worst Car Experience Let me first say that I have never written these reviews-good or bad. But, I feel like buyers need to be aware of the way they do business at Napleton Let me first say that I have never written these reviews-good or bad. But, I feel like buyers need to be aware of the way they do business at Napleton. I went there only due to a reference and ended up walking out on car sale due to the way I was treated. I was treated like I was an idiot. At no time (even after multiple requests) was I shown the numbers. By that I mean, they were playing games with a car payment without telling me the price they were willing to sell the car. Since I was walking into a situation that I thought I could trust the people I was working with, I told them my range of car payment. That was my first mistake. If I thought they would be as manipulative as they were, I never would have shared that information. They began with a blank piece of paper with some lines on it. They wouldn't show or tell me what they were going to charge me for the car or the interests rate on the vehicle. We requested to see the invoice and we're never given an opportunity. In addition, they put multiple car protections/warranties/services into a car payment. They refused to show me anything in black and white. Everything revolved around a car payment that was absolutely inflated. At one point, I was asked to sign something for the salesman to request lower because it was "the bottom of the barrel" and he was embarrassed to ask. It needed to be my offer, "not his." It also stated that if he got the payment to the amount I wanted that I would definitely buy the car. At this point, they still had not shown me the price or interest rate. Needless to say, this pattern continued for two hours and I left. This is the Cliff Note's version of they tricks they tried. I later found out at least two lies they told me about options and GMC financing. I ended up buying this car with more options from an honest dealer. They showed me the cost of the car, the interest rate, rebates the minute we started talking about completing the day. The FIRST payment at the other dealership was over $100 less than the first offer Napleton proposed. I would never buy a car from Napleton. If you do, just make sure you're informed about cost and are willing to be patient before you walk into this dealership. More