
Schaumburg Kia
Schaumburg, IL
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2,739 Reviews of Schaumburg Kia
Ricky and James M. were so helpful! I would highly recommend anyone to Schaumburg Kia. The process of buying my new Sportage was quick and easy! recommend anyone to Schaumburg Kia. The process of buying my new Sportage was quick and easy! More
Very nice and efficient service. Was super friendly and gave me constant updates throughout. Didn’t keep me waiting for too long and had the car ready to go when done. gave me constant updates throughout. Didn’t keep me waiting for too long and had the car ready to go when done. More
Mark in Service did a great job of communicating about our telluride safety recall. Initial responders answered, “I don’t know” to our questions. Unprofessional! our telluride safety recall. Initial responders answered, “I don’t know” to our questions. Unprofessional! More
Bob Rohrman Kia Service dept is very reliable with easy and flexible appointnent times and expected completion times. Text notifications tell you when service is done. and flexible appointnent times and expected completion times. Text notifications tell you when service is done. More
Got a very deal on a used vehicle. The car was very clean and as advertised. A salesperson tried to include some extras related to anti-theft but were willing to remove the charge. The wait was very long to and as advertised. A salesperson tried to include some extras related to anti-theft but were willing to remove the charge. The wait was very long to complete the purchase but overall friendly staff. More
Absolutely great and friendly service from tony awesome explanations and advice when servicing my suv. The wait was quite long but it’s expected.i explanations and advice when servicing my suv. The wait was quite long but it’s expected.i More
Great service and team. Tony is a excellent service manager and attentive to the customer needs. This dealership is better than any other Kia dealership. Good job! manager and attentive to the customer needs. This dealership is better than any other Kia dealership. Good job! More
I had a very positive experience. I had purchased my car at another Kia dealership who wasn’t providing good service, and will continue to drive farther for the superior service I received here. at another Kia dealership who wasn’t providing good service, and will continue to drive farther for the superior service I received here. More
We bought a 2014 Cadenza when it was 2 years old and had 15,000 miles. It was a complete lemon. It was in the shop for about 5 months over a period of four years. We were constantly battling to have the 15,000 miles. It was a complete lemon. It was in the shop for about 5 months over a period of four years. We were constantly battling to have the warranty honored. Service was horrible at Bob Rohrman, as the service department was understaffed. The Kia Customer Service support team was even worse than the one at the dealer. They said they didn’t have a clue as to why it was taking more than one month to fix the car and they would work with the dealer to resolve the issue. They didn’t return my call for more than one month as I sought answers. When I finally got to speak with someone, they said it was not their problem because Bob Rohrman Schaumburg Kia was not owned by them and they didn’t own the warranty. I asked to speak to the person’s supervisor, but she refused to transfer me to anyone. I have never seen such poor customer service. It was bizarre behavior by Kia’s employees - I would NEVER buy a vehicle from KIA More