Schaumburg Kia

I had a horrible experience with a salesman Bill Mitchell who was very rude , refused to show me used car inventory, spoke to me as a single mom female very condescending. When I found a used vehicle online who was very rude , refused to show me used car inventory, spoke to me as a single mom female very condescending. When I found a used vehicle online he reluctantly showed it to me I test drove it. I told him my last vehicle had experienced a bad oil leak and I smelled burning oil through the vents during the test drive. He assured me I didn't know what I was talking about so I had him pull up the Carfax service report and found an oil leak from the valve cover gasket just like my other car that was supposedly repaired, I returned next day with my daughter ,test drove it she smelled oil as well , I looked under the hood and could point out 3 leaks, so I politely told the salesman I will pass on this car but before I could ask to see a few more cars , he yelled at both my daughter and I unfront of the GM Mr. Amin in the front of the showroom filled with people. I went 2 doors down and purchased a beautiful SUV in my budget range next day!! I was treated with No respect, and embarrassed in front of others. Horrible treatment!!Also he had my credit hard pulled 15 times that I now have to dispute to remove from my credit report trying to get bank approvals when I never chose a car to purchase and was never given a purchase price either!! I just text drove 1 vehicle!!He had me sign to "view" my credit score which I came in with , not to apply for a loan with banks when I never chose a car to buy. More

As I walked in Tony immediately asked how he could help. My Kia Souls engine light was on and I needed it checked out. I made mention the place was like a “Well oiled machine!!” I was able to leave my c My Kia Souls engine light was on and I needed it checked out. I made mention the place was like a “Well oiled machine!!” I was able to leave my car and a few hours later got a call it was fixed and asked if I needed a ride to come pick it up! Very impressed with my whole experience!! Thanks again Tony!! I’ll be back! More

Great experience.on purchasing a new car and great customer service from the staff. Would recommend this dealer to my friends and family for purchasing a vehicle. customer service from the staff. Would recommend this dealer to my friends and family for purchasing a vehicle. More

Tony was very helpful and detailed with services being done. Took the time to explain everything and provided a comfortable environment as a new customer. done. Took the time to explain everything and provided a comfortable environment as a new customer. More

James was great. James walked me through all my options, did not rush me and made sure that I took possession of a clean car that met my needs. Chris hooked me up with James walked me through all my options, did not rush me and made sure that I took possession of a clean car that met my needs. Chris hooked me up with terrific financing. More

I found the car that I've been looking for on CarGurus. When we walked in your salesperson Michael Mallory noticed us. He offered to help us we handed him the sheet and the rest is history. Super easy goin When we walked in your salesperson Michael Mallory noticed us. He offered to help us we handed him the sheet and the rest is history. Super easy going and friendly. it was a busy Saturday and he was working with multiple people but he made sure to check in with us periodically. He got us over by finance as fast as he could and Mark Anderson was able to explain one of the warranties and got us out the door fast. As we were not planning on buying a car but needed to after a recent car accident we were glad that these two gentlemen were there and were able to help us. I would highly recommend them to anyone looking. More

Schaumburg Kia is wonderful. Everybody that helped me worked very hard to help me and get the best deal possible. Words can’t express how thankful I am for the opportunity to get the car I love!! Thank y worked very hard to help me and get the best deal possible. Words can’t express how thankful I am for the opportunity to get the car I love!! Thank you More

Jennifer was very nice and hospitable, i think she is a valuable asset to the dealership, I'll definitely be back again because of her professionalism. valuable asset to the dealership, I'll definitely be back again because of her professionalism. More

The service department is great. Very friendly, always have a smile, have always had a great experience. My vehicle was returned when promised, would definitely recommend to friends and family. have a smile, have always had a great experience. My vehicle was returned when promised, would definitely recommend to friends and family. More

Bought a 2017 Kia Sportage with almost 45k miles on it on 12-23. Within the 1st week front tires were dropping from 41 to 24. I left message for Anthony, he sold me car. Called a couple days later and did 12-23. Within the 1st week front tires were dropping from 41 to 24. I left message for Anthony, he sold me car. Called a couple days later and did not offer for me to bring the car in. I kept having to fill the front tires. I called back again and spoke to Tiffany and explained what was happening. She had me come in the same day. It ended up being that the air caps were not on tight enough. Mind you the wait was much longer than I thought it was going to take. 12:30 till 3:30 I believe. I was told when I arrived an hour. I am just hoping the problem is resolved. After thought disappointment-no spare tire or equipment to change a flat. Why sell a car without it? Or I should say why buy a car without it. I feel that I was taken of advantage a bit on the purchase price. I don't haggle and I should have more. The car had 45k miles on it!! I have found many more with lower mileage and price. I was referred to you by Ryan Rohrmanns wife. I was hoping to have had a better experience with the negotiations of the cost of the car. Everyone was kind. I will rate sales of car later. More