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Schaumburg Kia
Schaumburg, IL
2,739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,739 Reviews of Schaumburg Kia
January 27, 2020
Oil change and tire rotation Tim helped me in the service drive, he was very nice and made sure I was taken care of, definitely will return for all my service needs Tim helped me in the service drive, he was very nice and made sure I was taken care of, definitely will return for all my service needs More
by Phoenixamp68
Verified CustomerEmployees Worked With
Tim Matthewson
January 26, 2020
Service was Great! Everything went as planned eventhough, the actual service was "my emergency" & not expected. I showed up an appointment & was welcomed by a great team Everything went as planned eventhough, the actual service was "my emergency" & not expected. I showed up an appointment & was welcomed by a great team in the Service Garage! More
by MBM411
Employees Worked With
Jason Glasby, Jennifer Pascoe
January 26, 2020
They were very patient with us when we were unsure of things and despite being very picky they were very nice about it and weren’t ever showed their annoyance. The only issue was that it took way longer things and despite being very picky they were very nice about it and weren’t ever showed their annoyance. The only issue was that it took way longer than they claimed for the car to arrive but otherwise a pleasant experience. More
by KISOONCHOI
Employees Worked With
Tiffany Tremmel, Steve Heinze
January 26, 2020
I just didn't ask enough questions in financial about my loan because with my exellent credit at my bank I could have got the loan with 0 interested I don't know what Kia financial give me in interested loan because with my exellent credit at my bank I could have got the loan with 0 interested I don't know what Kia financial give me in interested More
by flemas1963
Employees Worked With
Klaudia Tatkowska
January 25, 2020
Parts Dept. Very good. Service Dept. Zero. Management. Zero Wrote a letter to dealership manager, I believe his name was Mr.Perez? No response by mail, email, or phone. Zero Wrote a letter to dealership manager, I believe his name was Mr.Perez? No response by mail, email, or phone. More
by avaljfr54
Employees Worked With
Don Conrad, Ricky Perez, Jennifer Pascoe, Matthew Pavone, Christian Medina
January 25, 2020
Excellent Prompt, honest and easy to deal with. Efficiently checked over my vehicle and reported any maintenance that needed to be done in a easy to understand Prompt, honest and easy to deal with. Efficiently checked over my vehicle and reported any maintenance that needed to be done in a easy to understand report. More
by JSTALLINGS83
Employees Worked With
Tim Matthewson
January 24, 2020
As always great service and great customer service. The staff is very friendly, knowledgeable and helpful. I really like bringing my Sportage to this dealership. staff is very friendly, knowledgeable and helpful. I really like bringing my Sportage to this dealership. More
by AMARILGORDON1
Employees Worked With
Jason Glasby, Tim Matthewson, Jennifer Pascoe, Tony Gray
January 24, 2020
Tim!- such a great employee very nice,friendly and so helpful, whenever I have an issue with my Kia Optima Tim is there to help me! Overalls all the Service employee are very nice! helpful, whenever I have an issue with my Kia Optima Tim is there to help me! Overalls all the Service employee are very nice! More
by Marzena27
Employees Worked With
Don Conrad, Jason Glasby, Tim Matthewson, Jennifer Pascoe, Tony Gray
January 24, 2020
I went in to secure a new lease. We currently have a lease on a Sorento and a purchased Optima. We wanted a Nee Sportage lease. After receiving excellent service from sales, Emily, the manager became lease on a Sorento and a purchased Optima. We wanted a Nee Sportage lease. After receiving excellent service from sales, Emily, the manager became involved because I wanted better numbers. The manager, Damien, did not introduce himself to me or simply engage in simple pleasantries. I had to introduce myself and ask for his name. His demeanor was combative and his best offer was a $6 reduction in cost. I was insulted by the whole interaction. So I left. I had to engage the GM, Ricky Perez, via email for assistance. His assistant, Tiffany, called me and I reluctantly returned. After making a few minor changes to the vehicle I wanted we came up with the cost I was seeking. Tiffany saved the situation. More
by jjjlawrence871
Employees Worked With
Ricky Perez, Tiffany Tremmel, Mark Anderson, Emily Murguia
