Schaumburg Kia

Frustrating waste of time I saw an add for a 0 down first 5 months free lease deal on a 2015 Kia Optima and thought "wow what a great idea". Well from the minute the salesman I saw an add for a 0 down first 5 months free lease deal on a 2015 Kia Optima and thought "wow what a great idea". Well from the minute the salesman looked at the add and said that he would have to check if it was still valid till I walked out was almost 2 hours, and this was AFTER I was finance approved earlier in the day. I still had to complete a financial application with the salesman because "he doesn't have access to the finance department files" which I still don't understand. Then the 0 down ended up being $2,279. The explanation was "tax, license, title, doc fee, 1st month lease payment (so much for first 5 months free) CUR (still never received an explanation as to what that is), destination fee, paperwork fee and more that I don't remember. When I asked what the breakdown was for all the fees the salesman looked at me and said "well I guess I can go find out for you". It was obvious that they had no intention of honoring the add or getting a last year model car off their lot so I wasn't going to waste any more of my time. I have previously purchased 4 vehicles from other Bob Rohrman dealerships and NEVER had this kind of experience which is why we went back for this deal. And when I asked the salesman if there was anything they could do for a repeat customer and he literally had to hold back his laugh. No wonder why they had 2013 new vehicles on their lot, this sales staff and manager obviously would rather have a full lot than sell cars. Looks like I'll be taking my business to a non-Rohrman dealership. More

Incompetent sales team We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I in We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I inquired through the website to confirm the car was still available. I got automated email replies from a sales coordinator, as well as the manager, saying I would be well cared for. A very young salesperson did call to ask what I was interested in (why he would not know this, I have no idea); when I gave him the car's stock number, he said he would have to learn more about the car and call me back. I didn't hear back, so when I followed up, a different very young salesperson said they were busy and he'd take care of me. The car was listed as new, but had 8,800 miles on it and a record of two different titles; what was the story? He confirmed the car was available but couldn't answer my questions about it. I asked him if he'd email me some info and he said, "I'm not really a techie kind of guy; I don't use email, why don't you come in?" (It's 2015: Who doesn't use email?) My wife also called and asked if the car would be available if we came in on Saturday to see it. She was assured, yes. Long story short, after several somewhat frustrating days of email and calls, all encouraging us to come and see this specific car.... When we got there Saturday, no one really knew who we were or what we were talking about, and, after learning about us and being shown the listing for the car we wanted to see, it was no where to be found. After waiting for more than an hour, getting increasingly steamed, we were informed the car was at a different location, and in fact had already been sold. I pretty much blew a gasket. We were then offered a chance to drive a new version of the model, so we could at least get the feel of it. We were adamant that we did NOT want to buy new but, so long as that was fully understood, we'd invest some more of our time and at least salvage the visit by getting my wife behind the wheel. After the drive, instead of being given information on a search for another used model of our liking, we were asked if we'd consider buying new. This time it was my wife's turn to get mad (by this time, I was no longer angry, just exhausted. We'd been at the dealership for 2+ hours). I'd like to say that this amounted to "bait and switch," but honestly, I don't think this sales team is even smart or skilled enough for that. They're not bad people, really. But the place is simply not well managed, and the staff is made up of apparently low-paid and poorly trained people who deserve better. Please do not waste your precious time here. More