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Schaumburg Kia
Schaumburg, IL
2,738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,738 Reviews of Schaumburg Kia
April 18, 2017
Great customer service Great customer service, From the sales to manager and finance officer. I would go back to this dealer if I was in the market for a Kia or service for Great customer service, From the sales to manager and finance officer. I would go back to this dealer if I was in the market for a Kia or service form my vehicle More
by Franklin121
Employees Worked With
Kitan
April 07, 2017
Overall experience Anthony and Gary were very helpful, respectful, informative and most of all knowledgeable. I am very happy with my purchase and experience with Bob R Anthony and Gary were very helpful, respectful, informative and most of all knowledgeable. I am very happy with my purchase and experience with Bob Rohrman dealership More
by Grandma56
Employees Worked With
Anthony and Gary Vechiola
March 24, 2017
Great service! Manny Sosa was great! He went above and beyond! Thank you Manny! I will return to you for more business, and will refer my friends. Manny Sosa was great! He went above and beyond! Thank you Manny! I will return to you for more business, and will refer my friends. More
by Geooo 30
Employees Worked With
Manny Sosa
March 05, 2017
New car Buying a new can can be a difficult decision especially when on a tight budget. Schaumburg Kia helped make this decision a lot easier by being patien Buying a new can can be a difficult decision especially when on a tight budget. Schaumburg Kia helped make this decision a lot easier by being patient and answering all of our questions. More
by Yesmcky
Employees Worked With
Teddy Dziedzic
July 12, 2016
Liars!!! Mark the manager is the worst person I have ever seen. Lied to me about the price. Lied about the car. And kept staring at my wife. Unbelievable. Boug Mark the manager is the worst person I have ever seen. Lied to me about the price. Lied about the car. And kept staring at my wife. Unbelievable. Bought in maperville at another dealership and they were great! More
by Goaway
Employees Worked With
Mark Newman
March 21, 2016
Great Job!!!! I was in the market for a new car and test drove the 2016 Kia Sportage I was amazed how nice this car is . I delt with Patrick at Shaumburg Kia and I was in the market for a new car and test drove the 2016 Kia Sportage I was amazed how nice this car is . I delt with Patrick at Shaumburg Kia and it was a good smooth transaction with no kinks like I experienced at other stores I was at . I would recommend this store to family and friends if they are in the market for a new car. I will return in the summer as my daughter will be looking for a car. More
by So Long
Employees Worked With
Patrick
March 18, 2016
Awesome, Awesome, Awesome!!!! I left this dealership beyond happy!!!! My experience was like no other at any dealership and I've been to plenty..... Everyone I dealt with was beyon I left this dealership beyond happy!!!! My experience was like no other at any dealership and I've been to plenty..... Everyone I dealt with was beyond nice and helpful not pushy in any way!! I was very impressed with John L. who went above and beyond to help me not only get the car I wanted but my payments as well I can honestly say I've never dealt with a salesmen like John when I say he is like no other I mean that.....Well with this said I'll probably just own Kia's from here on out as long as John L. is my salesmen every dealership needs more salesmen like John L. A lot more people would have a whole new out look on buying a car!!! Thanks again John for everything your amazing at what you do!!! More
by katieandalix2
Employees Worked With
John L.
January 05, 2016
Frustrating waste of time I saw an add for a 0 down first 5 months free lease deal on a 2015 Kia Optima and thought "wow what a great idea". Well from the minute the salesman I saw an add for a 0 down first 5 months free lease deal on a 2015 Kia Optima and thought "wow what a great idea". Well from the minute the salesman looked at the add and said that he would have to check if it was still valid till I walked out was almost 2 hours, and this was AFTER I was finance approved earlier in the day. I still had to complete a financial application with the salesman because "he doesn't have access to the finance department files" which I still don't understand. Then the 0 down ended up being $2,279. The explanation was "tax, license, title, doc fee, 1st month lease payment (so much for first 5 months free) CUR (still never received an explanation as to what that is), destination fee, paperwork fee and more that I don't remember. When I asked what the breakdown was for all the fees the salesman looked at me and said "well I guess I can go find out for you". It was obvious that they had no intention of honoring the add or getting a last year model car off their lot so I wasn't going to waste any more of my time. I have previously purchased 4 vehicles from other Bob Rohrman dealerships and NEVER had this kind of experience which is why we went back for this deal. And when I asked the salesman if there was anything they could do for a repeat customer and he literally had to hold back his laugh. No wonder why they had 2013 new vehicles on their lot, this sales staff and manager obviously would rather have a full lot than sell cars. Looks like I'll be taking my business to a non-Rohrman dealership. More
by jg60089
Employees Worked With
Anthony
December 17, 2015
Incompetent sales team We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I in We found listings for a particular used Kia on cars.com and other websites (including the dealership website). Features and price looked good, so I inquired through the website to confirm the car was still available. I got automated email replies from a sales coordinator, as well as the manager, saying I would be well cared for. A very young salesperson did call to ask what I was interested in (why he would not know this, I have no idea); when I gave him the car's stock number, he said he would have to learn more about the car and call me back. I didn't hear back, so when I followed up, a different very young salesperson said they were busy and he'd take care of me. The car was listed as new, but had 8,800 miles on it and a record of two different titles; what was the story? He confirmed the car was available but couldn't answer my questions about it. I asked him if he'd email me some info and he said, "I'm not really a techie kind of guy; I don't use email, why don't you come in?" (It's 2015: Who doesn't use email?) My wife also called and asked if the car would be available if we came in on Saturday to see it. She was assured, yes. Long story short, after several somewhat frustrating days of email and calls, all encouraging us to come and see this specific car.... When we got there Saturday, no one really knew who we were or what we were talking about, and, after learning about us and being shown the listing for the car we wanted to see, it was no where to be found. After waiting for more than an hour, getting increasingly steamed, we were informed the car was at a different location, and in fact had already been sold. I pretty much blew a gasket. We were then offered a chance to drive a new version of the model, so we could at least get the feel of it. We were adamant that we did NOT want to buy new but, so long as that was fully understood, we'd invest some more of our time and at least salvage the visit by getting my wife behind the wheel. After the drive, instead of being given information on a search for another used model of our liking, we were asked if we'd consider buying new. This time it was my wife's turn to get mad (by this time, I was no longer angry, just exhausted. We'd been at the dealership for 2+ hours). I'd like to say that this amounted to "bait and switch," but honestly, I don't think this sales team is even smart or skilled enough for that. They're not bad people, really. But the place is simply not well managed, and the staff is made up of apparently low-paid and poorly trained people who deserve better. Please do not waste your precious time here. More
by suburbanguy
Employees Worked With
None of the employees we dealt with are listed here.
October 21, 2015
Buyer Beware!!!!!! Potential Buyers Beware!!!!! Worked with Omar and Eli and they said they could help me get into a used car. Upon looking at a few guys, they were able Potential Buyers Beware!!!!! Worked with Omar and Eli and they said they could help me get into a used car. Upon looking at a few guys, they were able to get me approved for a loan. Yes, my credit is bad and I was expecting to pay high interest rates, but what happened next is unbelievable. They showed me a Scion TC that is listed on their website for $9,000. They told me my payments would be $460 a month for 48 months. (I was even putting $1,000 down) Needless to say, I said No Thank You and left. You do the math. That's $22,080. Omar began to say well your credit is bad and that's 25% interest. Ok, but that means this car is more then $9,000. Lets do the math. Lets say I was buying a car for $10,000. 25% on 10,000 = $2,500. Tax in IL is about 10.5% Average DMV Fees are $99. So that makes is $10,000 (car) + $2,500 (interest) + $1,050 (tax) + $99 (DMV Fees) = $13,649. Take that and divide by 48 months 13,649/48 = $284.35. Where is the missing $175.65 a month coming from? Doc Fee? How much are these Doc Fees???? Let's be real here, this place is trying to take advantage of a person who has bad credit. I'm not giving this place 1 star because of the interest, it deserves 0 stars for the trying to play with the numbers. I understand buying a car is frustrating but please take my experience as a warning to others. You have other choices. Be smart, even if your credit is bad. You don't deserve this kind of treatment. More
by DennisLChicago
Employees Worked With
Omar, Eli
