Schaumburg Kia

Soul Purchase NIGHTMARE I originally wrote a very favorable review. Now I'm changing it to 1 star (and removing the names to avoid legal issue). Why? My purchase on March I originally wrote a very favorable review. Now I'm changing it to 1 star (and removing the names to avoid legal issue). Why? My purchase on March 14th was all done with the wrong VIN # on the paperwork. The dealer discovered the error and asked me to come in. I waited an hour to see the finance guy to fix the paperwork. While I was waiting, I was told by other staff that I was the 4th person that the salesperson messed up the paperwork for. It took over another hour to get the correct paperwork filled out and the incorrect paperwork taken care of. I was assured that this would look good for my credit because it looked like I was paying off a massive loan. But it doesn't help my credit when the paperwork was dealt with on June 8th and then the payoff check wasn't sent to KIA Finance until July 30th!! I FINALLY got a hold of someone on August 1st (after countless visits and calls and messages) that said his department that handles these things was short-staffed and he was sorry. Sorry doesn't help my credit that you're ruining. Sorry doesn't make up for the 51 phone calls I received about the delinquent account that wasn't my responsibility. And your department being short-staffed is not MY problem. Also, because the VIN # was wrong on my paperwork, I didn't get the correct spare key to my car at the time of purchase. When they went to look for it in June (3 months later), they couldn't find my actual spare key. Who knows who has the key to my car now. That's frightening! I finally got a spare key last week - 4 months after purchasing my vehicle. Oh and thank God we corrected the paperwork on my vehicle on June 8th. Because I finally had insurance on it the morning of June 9th. When I got hit. (Because I had the wrong VIN # on my paperwork, I was insuring a car that I wasn't driving.) This car has been the biggest stress in my life. I love the car, but I highly DO NOT recommend Bob Rohrman's Schaumburg KIA. More

Easy to work with! Very professional! Kevin was great to work with! The process was easier then I planned. When I think of car dealers I think the whole "let's make a deal" creepy feeling Kevin was great to work with! The process was easier then I planned. When I think of car dealers I think the whole "let's make a deal" creepy feeling. Kevin was the totally opposite, very professional and easy to talk to. We will be back for our next car and hope Kevin will be here to help us again! More

Great Customer Service Kevin Is one of the best sales person I came across throughout my time searching for a car and I been to over ten dealerships and neither dealership h Kevin Is one of the best sales person I came across throughout my time searching for a car and I been to over ten dealerships and neither dealership helped me like he did and also the whole staff was great with awesome costumer service.... More

HAPPY IN WHITE Although price negotiations were tough, and the vehicle I wanted was sold to someone else, I did drive away in the car of my choice. My sales person w Although price negotiations were tough, and the vehicle I wanted was sold to someone else, I did drive away in the car of my choice. My sales person was Leonides Garcia, and he is a very pleasant, friendly young man that aims to please. He, along with sales manager, George, were able to work their numbers to a price that I was comfortable with, and they located another vehicle for me within 24 hours. Yes, I drove away happy. More

Service Leonides garcia helped me and my parents get a car that I really wanted and thanks to john I got a good deal for it. Leonides garcia helped me and my parents get a car that I really wanted and thanks to john I got a good deal for it. More

"5 Star Service" My son purchased a Volkswagen Beetle for me and we received excellent service! The team that was working with us was Malcolm who was a terrific salesm My son purchased a Volkswagen Beetle for me and we received excellent service! The team that was working with us was Malcolm who was a terrific salesman, George W. the sales manager, and Teddy the finance manager. I would definitely have NO problem referring anyone to Schaumburg Kia! 5 Star Service!!! More

Cadillac Overall great experience at this dealer. Very friendly sales person by the name of Leo. He helped get me in my cadillac. Also thanks to John kokkulis Overall great experience at this dealer. Very friendly sales person by the name of Leo. He helped get me in my cadillac. Also thanks to John kokkulis for the extra effort in making the sales final. I would highly recommend this dealer to family and friends. Thanks for the great customer service Kia! More

excellent customer service Leonides Garcia is very professional and knows his job very well. Very good customer service!!! We were very satisfied.We will recommend him to our fr Leonides Garcia is very professional and knows his job very well. Very good customer service!!! We were very satisfied.We will recommend him to our friends! More

Excellent Experience! My husband and I went into Schaumburg Kia looking for a car. We found and purchased a car that we absolutely love! We also received SUPERIOR servic My husband and I went into Schaumburg Kia looking for a car. We found and purchased a car that we absolutely love! We also received SUPERIOR service from Malcolm(Sales), George W. (Manager) and Teddy(Finance)!!! They went so far above and beyond that we ended up buying another car for my mother in-law! We would definitely be referring any and everyone we know to Malcolm!!!!!!!! More

Good customer service and best car I ever bought Good service from Malcolm, he did a great job and I would surely buy another car from him if I needed one. The car I got runs good, had good mileage, Good service from Malcolm, he did a great job and I would surely buy another car from him if I needed one. The car I got runs good, had good mileage, and was the best deal. More