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Schaumburg Kia

Schaumburg, IL

4.1
2,739 Reviews
Call Dealership (847) 380-9740
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1100 E Golf Rd

Schaumburg, IL

60173

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2,739 Reviews of Schaumburg Kia

September 03, 2022

Filippo did a great job; I came for an oil change but did a few other things done per his suggestions i did not see or work with anyone else; so the other depts are not involved with my visit More

by ZAQ3574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Christian Medina, MarK Robles, Bianca Alverio, Juan Aranda, Brianna Modugno
Report | Print
Sep 05, 2022 -

Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Sep 05, 2022 -

ZAQ3574 responded

i think some questions on your review need to be classified as "opitional" - like the questions regarding all your different depts - if you do not see them, no need to rate them

September 03, 2022

Great communication kept up on a long repair, kept us up dates every few weeks on arrival of parts needed. More

by KATHYONORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto
Report | Print
Sep 05, 2022 -

Schaumburg Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!

September 02, 2022

Wait was twice as long as I was told, this service should have been done before I picked up the car. More

by PAPA21957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto
Report | Print
Sep 08, 2022 -

Schaumburg Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 02, 2022

I think that more amenities could be offered while waiting for your vehicles such as bottled water, soft drinks or snacks. More

by dlamitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Report | Print
Sep 02, 2022 -

Schaumburg Kia responded

Thank you so much for your feedback. This is something we will definitely consider as we move forward. We appreciate the 4-star review and hope to see you again at Bob Rohrman Schaumburg Kia!

September 02, 2022

Jim was wonderful to deal with. He always kept me informed and on the loop. I’d definitely do business with him again! More

by THRIVELIFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Jim Smith
Report | Print
Sep 02, 2022 -

Schaumburg Kia responded

Jim will appreciate the kind words! He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Bob Rohrman Schaumburg Kia!

September 02, 2022

Great experience with my visit. I would come back again for my next car purchase. More

by KEVIN.PRINCIPATO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rodriquez
Report | Print
Sep 02, 2022 -

Schaumburg Kia responded

Thanks for this great review! We're glad that the Bob Rohrman Schaumburg Kia team took excellent care of you. Enjoy the ride!

September 02, 2022

A required recall service was performed along with an oil change in a timely manner More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto
Report | Print
Sep 05, 2022 -

Schaumburg Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 01, 2022

Very pleased with my experience at Schaumburg Kia. Mark was my service advisor and was extremely helpful. This is my 2nd experience with Schaumburg Kia and both have been great, highly recommend them! More

by RICK FEZEKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Report | Print
Sep 01, 2022 -

Schaumburg Kia responded

Rick, It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Schaumburg Kia!

August 31, 2022

Worse customer service experience ever. I bought my new car and for a whole month I was without my lojack service I paid for. Got jacked around by the finance manager and the salesman. I ha More

by FJ185
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson, Bill Brennan
Report | Print
Sep 04, 2022 -

Schaumburg Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 31, 2022

Great service. Great customer service too. Will definitely recommend to friends and family.kudos to all. More

by VPAREKH369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Breitman, Bill Brennan, Gabriel Biggs, Juan Aranda
Report | Print
Aug 31, 2022 -

Schaumburg Kia responded

Reading reviews like this makes our day here at Bob Rohrman Schaumburg Kia! Thank you for your business, and come by anytime!

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